Information Technology Services is happy to announce the launch of eduroam (which stands for educational roaming), a new wireless service which is available in academic and administrative buildings. This service has two main components – a new wireless network on our campuses and reciprocal access to this wireless network wherever it is being broadcast around the world. This reciprocal system enables Northeastern students, faculty, and staff to securely access the eduroam wireless network off-campus at more than 5,000 participating locations worldwide. Additionally, visitors from any participating eduroam institution can securely connect to the eduroam wireless network while at Northeastern using their own credentials.
While eduroam is available, Northeastern students, faculty, staff and sponsored accounts should still continue to use NUwave while on campus. More information on prioritizing wireless network on personal/unmanaged computer can be found on the ITS page PRO TIP: Setting a preferred wireless network.
A full list of the over 350 participating U.S. Institutions is available on the eduroam website. Locally eduroam wireless access is available at Harvard University, MIT, Boston University, Emerson College, Wheelock College, Emmmanuel College, Wentworth Institute of Technology, Mass College of Art, Simmons College, Mass College of Pharmacy and Health Sciences, University of Massachusetts – Boston and Tufts University.
An international map is also available (it takes a moment to load). Since eduroam was initially developed and launched in Europe, this continent boasts the most locations with thousands of participating colleges, universities and research facilities.
It is easy to connect to eduroam – you simply need to enter your eduroam username [myNEU username]@northeastern.edu (e.g., email@example.com) and your myNEU password. Similar to NUwave, once you have entered and saved your login credentials on your device, you will be able to automatically connect to the eduroam network whenever it is available. NOTE: From off campus the VPN is still required to access several university resources, including shared departmental (Q:) drives, certain library databases, personal workstations and data centers.
Easy Internet Access For eduroam Visitors
Visiting faculty, researchers, students, and other individuals from participating eduroam organizations are able to securely access the eduroam wireless network in our academic and administrative buildings using their home organization’s credentials. This network is an enhanced alternative to NUwave-guest for individuals coming from another eduroam campus, as there there is no time limit for accessing eduroam.
Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or firstname.lastname@example.org.
A wireless network rarely outpaces the connection speed of a wired one (which is why ITS recommends using NUnet or ResNet whenever possible), but nothing beats the freedom of wandering campus while connected to wifi.
To get the most out of the NUwave wireless network, check out the information and tips below.
If you are in an academic or administrative space, or university-owned residence hall, and need to connect your laptop, tablet or phone, you are covered.
Prior to last summer, if you were outside of those places in the past, you might have made do with “bleed” from the internal signal, but that was hardly ideal. This year ITS has been working to provide access in the most common outside areas around campus. As of August 2015 that project is complete.
TIP: Signal strength will depend on how close you are to the access point, so take a look at this map to see where you should stake your spot.
A wireless network signal is a finite resource – the more people who are using it, the slower the speed is for everyone. This is particularly true if you or the people around you are using it for bandwidth-intensive activities, such as streaming, downloading, or virtual computing.
Another guaranteed speed stealer: Anyone with a personal router. These are not allowed in 100% NUwave areas under the university Appropriate Use Policy (AUP).
TIP: If you plan on using lots of bandwidth, plug in and take advantage of the wired NUnet and ResNet networks.
The speed of your connection to each access point depends on two factors: 1) The standard the access point supports, and 2) the standard your computer or device supports. ITS is upgrading NUwave to an 802.11ac network, a project that is over 70 percent complete. The buildings still on the list for updates are on the 802.11n standard.
If you are on a computer or device that uses 802.11n, your speed will be the same no matter where you connect on campus. If your computer or device uses 802.11ac, you will be able to take advantage of the faster-speed access points where available.
TIP: To always hit top speed, consider upgrading to a new wireless card or device, or using a USB wireless adapter (available at most major electronics retailers).
There are a number of reasons you may be having trouble getting somewhere on the web that have nothing to do with NUwave.
While ITS does monitor NUwave, you may notice an outage before we do. Don’t assume that someone else will report it. In fact, when it comes to network outages, the more reports we get, the better, as that will tell us the extent of the problem. Contact the ITS Service Desk at 617.373.4357 (xHELP) or email@example.com, and share where you are and when the problem started.
You can also follow us on Twitter @NortheasternITS for alerts on planned and unplanned outages, and reports on when outages are resolved. Please do not report outages to the Twitter account – for action, you must submit a ticket by contacting the ITS Service Desk.
Grab a brightly colored adirondack chair and use your laptop or tablet in many more outdoor spaces across campus! ITS has been working hard this summer to install additional outdoor wireless access points across campus, expanding on the work done during the first phase of the residential wireless project in the courtyard areas of Speare, Stetson West, Stetson East, White and West Village (A, B, C).
The new major outdoor spaces covered include:
This extensive outdoor wireless expansion was made possible due to significant cost savings during the two-year Residential Wireless Expansion project, a joint collaboration between ITS and the Department of Housing & Residential Life (part of EMSA). The project team’s cost savings was reinvested back into the Northeastern community and used to bring NUwave coverage to all outdoor community spaces. The overall project was delivered on time and under budget.
The map below shows in green and teal the areas that are officially covered by NUwave. The strength of your signal will vary based on your proximity to the wireless access points. You may be able to see NUwave being broadcast outside of the green and teal areas below, but these spaces are not considered official coverage areas. The signal may be weaker in these areas because there is too much distance between your device and the access point. NOTE: Click to enlarge the image.
ITS has tested the main outdoor coverage areas for signal strength. If the signal strength is low and you believe the area should be fully covered by NUwave, please contact the ITS Service Desk at 617.373.4357 (xHELP) or firstname.lastname@example.org. Be sure to include the physical location where you are experiencing the issue.
Information Technology Services and the Department of Housing & Residential Life are happy to announce that the residential wireless expansion project has been completed, just in time for Fall 2015 Move-In! This means that all Northeastern-owned residential buildings now have 100% NUwave access, as well as access to the wireless device network NURes-device. In total 1,827 wireless access points were installed within the residence halls.
During the 16-month project, 36 university-owned residence halls and 19 outdoor spaces were added to the NUwave network, significantly increasing the presence of the secure wireless network. The completion of this project has essentially provided 100% NUwave coverage across the Boston campus, including outdoor access in many of the popular academic and residential quads (see the blog post More NUwave Outdoor Space Coverage for details).
New Wireless Device Network – NURes-device
All university-owned residence halls also have access to a new wireless device network: NURes-device. This network is specifically meant for devices that do not support 802.1x and are not able to connect to NUwave – any computers or devices that can connect to NUwave will be rejected by this network. NURes-device is not encrypted, so it is not a secure network. A list of supported devices can be found on the NURes-device service page.
Important Notice — Do NOT Set Up Personal Routers
As of August 15, 2015, any pre-existing personally-owned wireless routers and/or wireless access points must be disconnected. If you are moving into residential housing this fall, please do NOT bring your own wireless router. ITS will be regularly scanning ResNet for rogue devices, and any devices that are detected will have the associated ports turned off. Students are NOT allowed to set up personally-owned routers and/or wireless access points for three main reasons:
Failure to comply with the AUP may result in action by ITS, including loss of network use, and referral to the Office of Student Conduct and Conflict Resolution (OSCCR).
Previous posts about this project:
NUwave Residential Wireless Expansion Project – July 2014
NUwave Residential Wireless Expansion Project – Phase II – January 2015
Residence Halls To Have 100% NUwave Access By Fall 2015 – May 2015
Strategic Initiatives – Residential Wireless Expansion
NOTE: The term “university-owned” refers to both traditional and apartment style housing that the university owns and operates through the Housing and Residential Life department. Leased Properties are not owned by Northeastern, and therefore these apartments are not provided with ITS service.
UPDATE – 8/15/2015:
This blog post was originally published in May 2015, detailing the wireless expansion during Spring 2015. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.
In partnership with Housing and Residential Life, ITS has been expanding NUwave wireless network access within university-owned residence halls. At this time, 28 out of 33 halls have 100% wireless coverage, five of which (10 Coventry, Davenport A, Davenport B, West Village B and West Village F) went live today – May 4, 2015.
The remaining buildings will be completed over the summer and will offer NUwave by late August 2015, in time for Move-In 2015. The NUwave Residential Wireless Expansion Project – Phase II blog post covers the ongoing work and is updated weekly with the progress of the project.
Coming To A Quad Near You – Outdoor Wireless Access
In addition to providing NUwave inside the residence halls, this project includes making the wireless network available outside many buildings on the Boston campus. These new external access points will make it possible to find wifi in the immediate area around more than 15 academic, administrative and residential buildings. Construction will be taking place this summer and details about the new locations will be provided in the September issue of the ITS Newsletter.
New Wireless Device Network – NURes-device
Once NUwave is live in your residence hall, you will also have access to a new wireless device network: NURes-device. This network is specifically meant only for devices that do not support 802.1x, and are unable to connect to NUwave – you should still connect your computers and tablets to NUwave for wireless access. It is also important to note that NURes-device is not encrypted, so it is not a secure network.
Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices have successfully connected to NURes-device. Other similar devices may connect, but have not been tested. Wireless printers are not supported, and ITS discourages the use of wireless printers in residence halls, as it is possible for anyone on the network to find and use that printer.
Wherever there is NUwave access, find it in your available networks, and then enter your myNEU username and password at the connection prompt. You will also need to accept the wireless.northeastern.edu certificate. NUwave only supports WPA/WPA2-Enterprise wireless security. Visit northeastern.edu/its/howto/nuwave/ for details.
No More Wireless Routers!
Once NUwave is available throughout the entire building, students are no longer allowed to set up personally-owned routers and/or wireless access points for three main reasons:
ITS recognizes that this maybe be a change for upperclassmen, however this policy will be enforced in all residence halls. Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).
Almost a year ago changes went into effect for the NUwave-guest network in order to make it more secure. Parents, vendors, friends and anyyone who is not already part of Northeastern can register to get hours of free wireless access at the university without needing to find the nearest Starbucks.
As of April, access has been extended to 12 hours at a time. This means that anyone who is here for a short visit should only have to register for the unsecured wireless network once a day.
So if you have people visiting, either familiarize yourself with the steps in How To: Register for NUwave-guest access, or point them there. This page will walk them through the process, whether they are on the Boston campus, or another Northeastern location.
Reminder! If you are a Northeastern faculty/staff member, student, or Sponsored Account with myNEU credentials, you must sign on to NUwave with your myNEU username and password for secure wireless access. That will get you access not only to the Internet, but also to all of your Northeastern resources. NUwave-guest is intended to provide limited, Internet-only access for people without a myNEU username and password.
There are, of course, other types of visitors. If a guest is going to be with you for an extensive period of time – such as a visiting scholar or researcher, or a lecturer, contractor, or other longer-term guest – please get them a Sponsored Account for on-campus Internet access. If you’re running a conference or event, please read our post Getting wireless access for your conference attendees.
No one goes to a conference, these days, and expects to have to hunt down a wireless signal. If you are running a conference or event at Northeastern, you know that’s simply part of what you must provide, just like name badges.
There are two ways to get guest wireless access at Northeastern: eduroam and NUwave-guest.
Since Fall 2015, Northeastern has participated in eduroam (educational roaming), a secure, worldwide reciprocal roaming wireless access service developed for, and used by, the international research and education community. This network is available at all Northeastern campus locations in academic and administrative buildings to all individuals from participating eduroam institutions. With over 5,000 participating locations worldwide, it is likely that many higher education colleagues coming to our Boston campus will have instant wireless access while they are here. A full list of participating US Institutions is available on the eduroam website. An international map is also available (this may take a while to load).
No action is required by conference organizers – access is determined by a visitor’s home institution, and not by ITS. We do strongly encourage conference organizers with a high presence of higher education attendees to advertise that Northeastern is a participating eduroam campus.
The NUwave-guest network provides wireless access for people not associated with Northeastern while at the university, but it requires authentication. So what do you have to do to get access for your attendees?
As of April 2015, the default guest wireless access time limit has been extended from eight hours to 12 hours before re-registration is required.
NOTE: These requests must be submitted at least one week to two weeks in advance. ITS requires lead time in order to process your request.
If you have questions about requesting this access, or you or your attendees need assistance during your event, please contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at email@example.com.
UPDATE – 8/15/2015:
This blog post was originally published in January 2015, detailing the wireless expansion during Fall 2014. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.
The expansion of NUwave in the residence halls continues after the big push during Summer 2014. The overall goal is for ALL residence halls to have 100% NUwave access by September 2015 Move-In.
At this time, 19 out of 35 halls have 100% wireless coverage, including Northeastern’s newest building, East Village. The remaining buildings are scheduled for work between now and mid-August 2015. As the project progresses, we are updating the building status chart and project page for Phase II. Bookmark this page to see which building is next.
In order to expedite wireless access, work is being done in occupied residence halls. ITS and Facilities are coordinating on the necessary installation and patch work. While this is a slight inconvenience for those living in the halls, this method allows us to provide wireless access sooner than if we had to wait until a building was closed to upgrade it. Students are notified in advance that work will be happening in their building. All personnel doing this work will be escorted by a Northeastern staff member to ensure security, and staff will knock prior to entering your apartment.
Once the installations are complete and the wireless units tested, NUwave is turned on and students in that building will be notified. This is same NUwave network as exists everywhere else on campus, so there’s no new network to find and set up.
As buildings are transitioned from a “Bring Your Own Router” building to a 100% NUwave building, personally-owned routers will need to be turned off and removed. The existence of additional (non-NUwave) wireless access points interferes with the wireless signal – degrading the service for both NUwave and the rogue access point.
Want to know when YOUR building will be upgraded? Of course you do. Check out the building status chart and project page for Phase II – that is where to find the official word. Please note that this project requires lots of coordination with departments across campus, so dates may change.
We thank you for your patience while we do this work and we look forward to offering you NUwave in additional locations.
For all of you who were on co-op, abroad, or just paying more attention to the “free Office” part of September’s newsletter, here’s some of the also-important stuff you might have missed.
If you don’t already have the latest version of Office, sign in to the myNEU portal, find the Microsoft Student Advantage section under Self Service, and get a free copy for Mac or Windows through Northeastern’s partnership. Because Student Advantage is part of Office 365, you’ll also have access to the expanding number of Microsoft mobile apps and whatever version of Office comes out next.
The one hitch: To download, install and use any of this, you have to sign in with the special Office 365 username that Northeastern has set up for you. So check out the details here.
Your assignment is due. Your professor wants a hard copy. You don’t have to go to the library, or to wish that you had class in a building with a printer you could grab just in time – now there are swipe-to-print locations in several residence halls and other new locations around campus.
Learn more about the Northeastern Printing Plan and the printer locations here.
Last year, in partnership with Housing and Residential Life, ITS expanded NUwave wireless network access within 17 university-owned residence halls. The goal this year is to have full access in all residence halls for the start of the 2015-2016 academic year. Learn more about that here.
For those of you in a hall that does not yet have NUwave, if you want to keep on top of when you’re getting it, bookmark this link – that chart is updated weekly.