Students relaxing in Centennial Common

Take Advantage Of Outdoor NUwave Coverage

Grab a brightly colored adirondack chair and use your laptop or tablet in many more outdoor spaces across campus! ITS has been working hard this summer to install additional outdoor wireless access points across campus, expanding on the work done during the first phase of the residential wireless project in the courtyard areas of Speare, Stetson West, Stetson East, White and West Village (A, B, C).

The new major outdoor spaces covered include:

  • Cabot Court
  • Centennial Common
  • Freshman quad
  • Krentzman quad
  • Snell quad (and the area behind the Curry Student Center)
  • Robinson quad (Mugar/Hurtig/Robinson/the Curry Student Center)
  • Between Churchill & Cabot Center
  • Between Ell and Hayden
  • Between East Village and Mugar
  • Between West Village G and H
  • In front of West Village E
  • Between International Village and Ruggles Station
Example of an external wireless access point on the exterior of West Village G
External wireless access point on the exterior of West Village G, with close up view.

The map below shows in green and teal the areas that are officially covered by NUwave. The concentrated teal areas offer greater signal strength, due to the proximity to the installed external wireless access points. The strength of your signal will vary based on your proximity to the wireless access points. You may be able to see NUwave being broadcast outside of the green and teal areas below, but these spaces are not considered official coverage areas. The signal may be weaker in these areas because there is too much distance between your device and the access point. NUwave Coverage MapNOTE: Click to enlarge the image.

ITS has tested the main outdoor coverage areas for signal strength. If the signal strength is low and you believe the area should be fully covered by NUwave, please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@neu.edu. Be sure to include the physical location where you are experiencing the issue.

 

East Village

All Northeastern-owned Residence Halls Now Have 100% NUwave Access

Information Technology Services and the Department of Housing & Residential Life are happy to announce that the residential wireless expansion project has been completed, just in time for Fall 2015 Move-In! This means that all Northeastern-owned residential buildings now have 100% NUwave access, as well as access to the wireless device network NURes-device. In total 1,827 wireless access points were installed within the residence halls.

During the 16-month project, 36 university-owned residence halls and 19 outdoor spaces were added to the NUwave network, significantly increasing the presence of the secure wireless network. The completion of this project has essentially provided 100% NUwave coverage across the Boston campus, including outdoor access in many of the popular academic and residential quads (see the blog post More NUwave Outdoor Space Coverage for details).

New Wireless Device Network – NURes-device
All university-owned residence halls also have access to a new wireless device network: NURes-device. This network is specifically meant for devices that do not support 802.1x and are not able to connect to NUwave – any computers or devices that can connect to NUwave will be rejected by this network. NURes-device is not encrypted, so it is not a secure network. A list of supported devices can be found on the NURes-device service page.

Important Notice — Do NOT Set Up Personal Routers
As of August 15, 2015, any pre-existing personally-owned wireless routers and/or wireless access points must be disconnected. If you are moving into residential housing this fall, please do NOT bring your own wireless router. ITS will be regularly scanning ResNet for rogue devices, and any devices that are detected will have the associated ports turned off. Students are NOT allowed to set up personally-owned routers and/or wireless access points for three main reasons:

  • Additional non-ITS wireless access points in areas where NUwave is offered degrades the service for both NUwave and the rogue access point.
  • It violates the Appropriate Use Policy (AUP).
  • There are security concerns with the amount of personal information that may be leaked from additional access points. Remember NUwave is a secured wireless network.

Failure to comply with the AUP may result in action by ITS, including loss of network use, and referral to the Office of Student Conduct and Conflict Resolution (OSCCR).

Previous posts about this project:

NUwave Residential Wireless Expansion Project – July 2014
NUwave Residential Wireless Expansion Project – Phase II – January 2015
Residence Halls To Have 100% NUwave Access By Fall 2015 – May 2015
Strategic Initiatives – Residential Wireless Expansion


NOTE: The term “university-owned” refers to both traditional and apartment style housing that the university owns and operates through the Housing and Residential Life department. Leased Properties are not owned by Northeastern, and therefore these apartments are not provided with ITS service.

Residence Halls To Have 100% NUwave Access By Fall 2015

UPDATE – 8/15/2015:
This blog post was originally published in May 2015, detailing the wireless expansion during Spring 2015. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.


In partnership with Housing and Residential Life, ITS has been expanding NUwave wireless network access within university-owned residence halls. At this time, 28 out of 33 halls have 100% wireless coverage, five of which (10 Coventry, Davenport A, Davenport B, West Village B and West Village F) went live today – May 4, 2015.

The remaining buildings will be completed over the summer and will offer NUwave by late August 2015, in time for Move-In 2015. The NUwave Residential Wireless Expansion Project – Phase II blog post covers the ongoing work and is updated weekly with the progress of the project.

Coming To A Quad Near You – Outdoor Wireless Access
In addition to providing NUwave inside the residence halls, this project includes making the wireless network available outside many buildings on the Boston campus. These new external access points will make it possible to find wifi in the immediate area around more than 15 academic, administrative and residential buildings. Construction will be taking place this summer and details about the new locations will be provided in the September issue of the ITS Newsletter.

Centennial Quad

New Wireless Device Network – NURes-device
Once NUwave is live in your residence hall, you will also have access to a new wireless device network: NURes-device. This network is specifically meant only for devices that do not support 802.1x, and are unable to connect to NUwave – you should still connect your computers and tablets to NUwave for wireless access. It is also important to note that NURes-device is not encrypted, so it is not a secure network.

Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices have successfully connected to NURes-device. Other similar devices may connect, but have not been tested. Wireless printers are not supported, and ITS discourages the use of wireless printers in residence halls, as it is possible for anyone on the network to find and use that printer.

Learn more about NURes-device and how to register to connect to it.

Getting Connected
Wherever there is NUwave access, find it in your available networks, and then enter your myNEU username and password at the connection prompt. You will also need to accept the wireless.northeastern.edu certificate. NUwave only supports WPA/WPA2-Enterprise wireless security. Visit northeastern.edu/its/howto/nuwave/ for details.

No More Wireless Routers!
Once NUwave is available throughout the entire building, students are no longer allowed to set up personally-owned routers and/or wireless access points for three main reasons:

  • Additional non-ITS wireless access points in areas where NUwave is offered degrades the service for both NUwave and the rogue access point.
  • It violates the Appropriate Use Policy (AUP).
  • There are security concerns with the amount of personal information that may be leaked from additional access points. Remember NUwave is a secured wireless network.

ITS recognizes that this maybe be a change for upperclassmen, however this policy will be enforced in all residence halls. Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).

Northeastern guests now get even more wireless time

Almost a year ago changes went into effect for the NUwave-guest network in order to make it more secure. Parents, vendors, friends and anyyone who is not already part of Northeastern can register to get hours of free wireless access at the university without needing to find the nearest Starbucks.

As of April, access has been extended to 12 hours at a time. This means that anyone who is here for a short visit should only have to register for the unsecured wireless network once a day.

So if you have people visiting, either familiarize yourself with the steps in How To: Register for NUwave-guest access, or point them there. This page will walk them through the process, whether they are on the Boston campus, or another Northeastern location.

Reminder! If you are a Northeastern faculty/staff member, student, or Sponsored Account with myNEU credentials, you must sign on to NUwave with your myNEU username and password for secure wireless access. That will get you access not only to the Internet, but also to all of your Northeastern resources. NUwave-guest is intended to provide limited, Internet-only access for people without a myNEU username and password.

There are, of course, other types of visitors. If a guest is going to be with you for an extensive period of time – such as a visiting scholar or researcher, or a lecturer, contractor, or other longer-term guest – please get them a Sponsored Account for on-campus Internet access. If you’re running a conference or event, please read our post Getting wireless access for your conference attendees.

Getting wireless access for your conferences attendees

No one goes to a conference, these days, and expects to have to hunt down a wireless signal. If you are running a conference or event at Northeastern, you know that’s simply part of what you must provide, just like name badges.

The NUwave-guest network provides wireless access for people not associated with Northeastern while at the university, but it requires authentication. So what do you have to do to get access for your attendees?

  • One-day conference/event – Follow these directions to request a conference code, which you must then provide to all of your attendees for access on that day.
    • The instructions that you can pass on for how they should use that code are available here.
  • Multi-day conference/event – Follow these directions to request individual usernames and passwords, which you must then provide to each of your attendees for access that lasts the duration of the conference.
    • The instructions that you can pass on for how they should use that login information are available here.

As of April 2015, the default guest wireless access time limit has been extended from eight hours to 12 hours before re-registration is required..

NOTE: These requests must be submitted at least one week to two weeks in advance. ITS requires lead time in order to process your request.

If you have questions about requesting this access, or you or your attendees need assistance during your event, please contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at help@neu.edu.

Keeping You Connected – More 100% NUwave Residence Halls

UPDATE – 8/15/2015:
This blog post was originally published in January 2015, detailing the wireless expansion during Fall 2014. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.


West Village H

The expansion of NUwave in the residence halls continues after the big push during Summer 2014. The overall goal is for ALL residence halls to have 100% NUwave access by September 2015 Move-In.

At this time, 19 out of 35 halls have 100% wireless coverage, including Northeastern’s newest building, East Village. The remaining buildings are scheduled for work between now and mid-August 2015. As the project progresses, we are updating the building status chart and project page for Phase II. Bookmark this page to see which building is next.

In order to expedite wireless access, work is being done in occupied residence halls. ITS and Facilities are coordinating on the necessary installation and patch work. While this is a slight inconvenience for those living in the halls, this method allows us to provide wireless access sooner than if we had to wait until a building was closed to upgrade it. Students are notified in advance that work will be happening in their building. All personnel doing this work will be escorted by a Northeastern staff member to ensure security, and staff will knock prior to entering your apartment.

Once the installations are complete and the wireless units tested, NUwave is turned on and students in that building will be notified. This is same NUwave network as exists everywhere else on campus, so there’s no new network to find and set up.

As buildings are transitioned from a “Bring Your Own Router” building to a 100% NUwave building, personally-owned routers will need to be turned off and removed. The existence of additional (non-NUwave) wireless access points interferes with the wireless signal – degrading the service for both NUwave and the rogue access point.

Want to know when YOUR building will be upgraded? Of course you do. Check out the building status chart and project page for Phase II – that is where to find the official word. Please note that this project requires lots of coordination with departments across campus, so dates may change.

We thank you for your patience while we do this work and we look forward to offering you NUwave in additional locations.

In Case You Missed It…

For all of you who were on co-op, abroad, or just paying more attention to the “free Office” part of September’s newsletter, here’s some of the also-important stuff you might have missed.

Microsoft Office for Free

If you don’t already have the latest version of Office, sign in to the myNEU portal, find the Microsoft Student Advantage section under Self Service, and get a free copy for Mac or Windows through Northeastern’s partnership. Because Student Advantage is part of Office 365, you’ll also have access to the expanding number of Microsoft mobile apps and whatever version of Office comes out next.

The one hitch: To download, install and use any of this, you have to sign in with the special Office 365 username that Northeastern has set up for you. So check out the details here.

Printers Near You

Your assignment is due. Your professor wants a hard copy. You don’t have to go to the library, or to wish that you had class in a building with a printer you could grab just in time – now there are swipe-to-print locations in several residence halls and other new locations around campus.

Learn more about the Northeastern Printing Plan and the printer locations here.

Go Wireless at Home

Last year, in partnership with Housing and Residential Life, ITS expanded NUwave wireless network access within 17 university-owned residence halls. The goal this year is to have full access in all residence halls for the start of the 2015-2016 academic year. Learn more about that here.

For those of you in a hall that does not yet have NUwave, if you want to keep on top of when you’re getting it, bookmark this link – that chart is updated weekly.

NUwave Residential Wireless Expansion Project – Phase II

UPDATE – 8/15/2015:
The residential wireless expansion project is now complete, and all residence halls have 100% NUwave access. Current information about secure wireless network can be found on the NUwave service page.

UPDATE – Summer 2015:
On August 15, 2015, all Northeastern-owned residential buildings will have 100% NUwave access, and a ban on all personally-owned wireless routers and/or wireless access points will go into effect in these buildings. After August 15, 2015, any pre-existing personally-owned wireless routers and/or wireless access points must be disconnected. If you are moving into residential housing this fall, please do NOT bring your own router.


Starting Fall 2014, ITS will continue the expansion of wireless access within university-owned residence halls, achieving 100 percent coverage for the start of the 2015-2016 academic year. Over the summer, in partnership with Housing and Residential Life, ITS added secure NUwave wireless network access to 17 halls. Below is a list of the buildings slated for the second and final phase of the expansion, to be completed by Move-In in late August/September 2015. This list will be updated weekly during the project. The full list of buildings that have 100% NUwave coverage can be found here.

Work will be completed in two stages – first wires are pulled and new wireless access points are installed, then Facilities returns within a few weeks to patch and paint the impacted installation areas. NUwave can be accessed using your myNEU username and password. Students will also have access to ResNet, the wired network, for high speed internet access. Once a building has NUwave up and running you will not be able to use a router to create your own wireless network. 

Hall Status Notes
10 Coventry Live Personal routers are banned
106 St. Stephens Street Live Personal routers are banned
110 St. Stephens Street Live Personal routers are banned
116 St. Stephens Street Live Personal routers are banned
122 St. Stephens Street (Levine Hall) Live Personal routers are banned
319 Huntington (Fairwood Apt) Live Personal routers are banned
337 Huntington (Fairwood Apt) Live Personal routers are banned
Burstein Hall Live Personal routers are banned
Davenport Commons A Live Personal routers are banned
Davenport Commons B Live Personal routers are banned
East Village Live Personal routers are banned
West Village A (North & South) Live Personal routers are banned
West Village B Live Personal routers are banned
West Village E Live Personal routers are banned
West Village F Live Personal routers are banned
West Village G Live Personal routers are banned
West Village H Live Personal routers are banned
Willis Hall Live Personal routers are banned
Updated 8/15/2015

Details about the installation process

In order to provide NUwave access within residence halls, ITS must install new wireless access points throughout each building. The location of these wireless access points will include hallways, common rooms and bedrooms – exact locations will vary based on the building. If your apartment is going to be directly impacted, Housing and Residential Life will reach out to you as the project moves forward. Work will only occur between 10 a.m. – 6 p.m. during weekdays (Monday-Friday) and residents do not need to be present at the time of the installation. During the conversion, Facilities will follow up all ITS work to patch and paint any surfaces affected by the installation process. All personnel doing this work will be escorted by a Northeastern staff member to ensure security. Staff will knock prior to entering an apartment.

New residence halls with 100% NUwave access

UPDATE – 8/15/2015:
This blog post was originally published in Summer 2014, detailing the wireless expansion during Summer 2014. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.


Over the summer, in partnership with Housing and Residential Life, ITS expanded NUwave wireless network access within 17 university-owned residence halls. These buildings offer NUwave, our secure wireless network, throughout the entire building. Students still have access to ResNet, the wired network, for high speed Internet access, which we recommend using for streaming and other high-bandwidth uses.

ITS aims to have all residential buildings be 100% NUwave buildings by Fall 2015. See more about connecting in non-NUwave buildings below.

NUwave Residence Halls

NUwave can be accessed using your myNEU username and password. Students assigned to these buildings are NOT allowed to set up a personal router, or other wireless access point, as it violates the AUP, degrades the wireless signal for everyone and is a security issue.

[UPDATE: This list is no longer current. Please visit the main NUwave service page for the most current information.]
The following buildings now have 100% NUwave coverage:

  • 144 Hemenway
  • 407 Huntington Ave
  • 768 Columbus Place
  • 780 Columbus Ave
  • International Village
  • Kennedy Hall
  • Kerr Hall
  • Light Hall
  • Loftman Hall/153 Hemenway
  • Melvin Hall
  • Rubenstein Hall
  • Smith Hall
  • Speare Hall
  • Stetson East
  • Stetson West
  • White Hall
  • West Village C

ITS has also installed wireless access points outside in the Speare, Stetson West, Stetson East, White and West Village quads, so you can now work outside on a nice day.

NUwave is now available through exteriors wireless access points in certain quads around campus, like this one at White Hall.
NUwave is now available through exteriors wireless access points in certain quads around campus, like this one at White Hall.

New wireless device network – NURes-device
Residents in these buildings also have access to a new wireless device network – NURes-device. This network is specifically for devices that do not support 802.1x and are not able to connect to NUwave. You should connect your computer to NUwave. NURes-device is not encrypted, so it is not a secure network. Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices have successfully connected to NURes-device. Other similar devices may connect but have not been tested. Wireless printers are not supported, and ITS discourages the use of wireless printers in residence halls over a wireless network, as that printer can be used by anyone in the area.

Bring Your Own Router Buildings

[UPDATE: Routers are no longer allowed in university-owned residence halls. Please visit the main NUwave service page for more information.]

ITS aims to have all residential buildings be 100% NUwave buildings by Fall 2015. In the meantime, the following buildings allow the set up of personal routers to establish wireless access:

  • 10 Coventry
  • 106, 110, 116, & 120 St. Stephen Street
  • 319 Huntington Ave
  • 337 Huntington Ave
  • Burstein Hall
  • Davenport A
  • Davenport B
  • Northeastern @ YMCA
  • West Village A (North & South)
  • West Village B
  • West Village E
  • West Village F
  • West Village G
  • West Village H
  • Willis Hall

NUwave-guest registration portal now available for most of Northeastern

In May, ITS enabled registration requirements and a time limit for NUwave-guest access on the Boston campus. After work this summer, almost all of Northeastern University – including the graduate campuses in Seattle and Charlotte, and all Boston-area campuses and facilities – is using the new guest wireless system. All work will be completed in next month.

Individuals wishing to use the guest wireless network will need to register through a new guest wireless portal page, similar to those used by coffee shops and airports. These changes provide a greater level of security for our campus networks by limiting Internet access to identified guests visiting Northeastern for a certain period of time.

As a reminder, NUwave-guest access is intended for limited guest wireless access only. Northeastern students, faculty, staff and sponsored accounts must use the secure wireless NUwave network.

Registration Details
Individuals wishing to use guest wireless will need to select the wireless network NUwave-guest, and open a browser. Guests will then be automatically redirected to the guest wireless portal registration page where they will need to provide their name, cell phone number and email address. Some Northeastern locations require an access code, which is available on-site. Guests will receive a text message containing a username and password that can be entered into the guest portal login page for network access, on up to three devices.

There is an eight-hour time limit for NUwave-guest. Once the allotted time expires, guests wishing to continue to use the guest wireless network will be required to re-register in order to receive a new access code.

Learn more about networks at Northeastern.