Install Peace of Mind NOW – Symantec Endpoint Protection

Sleep Better with Symantec Endpoint Protection on Your Computer

Symantec Endpoint Protection (SEP) antivirus software is available to all Northeastern students, faculty and staff for FREE! The software is installed on all Northeastern-managed computers, and is also available for you to install on your unmanaged, personal, and home computers. Protection of your work and personal data is just a click away – do it today!

symantec-logo_00E1000000701401SEP is available for both Windows and Mac computers in computer labs, offices, and for your personal computers using the latest operating systems. Please install and regularly update the antivirus software to protect your computer and the information on it.

Click HERE for information on installing Symantec Endpoint Protection.

FOR YOUR SAFETY & SECURITY, WE HIGHLY ENCOURAGE YOU TO TAKE ADVANTAGE OF THIS FREE UPGRADE — TODAY!

 

9135296263_f0fe3bc2b7_z Pic 4 (2)

Got Wireless?

Networks & Storage

Snell Library and International Village get major wireless upgrades! The latest on-campus upgrades In our efforts to continuously enhance technology and accessibility across the Northeastern community.

Snell Library 2.0

Snell Library has received wireless upgrades on the 3rd and 4th floors. ITS installed additional wireless access points in order to provide a better signal and faster service. Enjoy!

International Village Gets Wired

Another major upgrade will boost the connectivity of International Village, a 1200 bed housing unit on campus. You may notice some work being done as we install 540 new access points throughout the facility in the September – October timeframe. Look out for some awesome changes to your wireless experience!

Software Updates – Fall 2016

New, latest and upgraded versions of software are now available to the Northeastern community in ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

If you are a faculty or staff member on a managed computer and are not seeing the latest software in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer reimaged. For information on reimaging your computer, search the Service-Now Knowledge Base for reimage at https://northeastern.service-now.com/ne/ or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

For information on the various ways to access software, visit Software Access for Individual Use on the ITS website. For a complete list of software titles and how each is distributed, visit Available Software on the ITS website.


New Software

CaseWare IDEA (version 9.2) available on RemoteApp.

Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.

Microsoft Project Online available as one of the Office 365 Online applications.


Upgrades

Operating Systems

Standard Mac image – ITS now has El Capitan as the standard Mac image operating system for Northeastern-managed computers.

Software Version Updates

  • Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.
  • ChemDraw Professional (version 15.1) on all Faculty/Staff Northeastern-managed and Mac computers.
  • Final Cut Pro X (version 10.2.3) available on Mac computers in the Digital Media Commons.
  • Fusion 360 (latest version) available on all ITS-Managed lab Windows and Mac computers and on all Faculty/Staff Northeastern-managed Windows (via Software Center) and Mac computers (via Self Service). Faculty and Staff can get the software directly from vendor (Autodesk Education Community link: https://schools.autodesk.com/login).
  • JMP Pro (version 12.2) on Mac Faculty/Staff Northeastern-managed computers and via Software Downloads from myNEU.
  • Maple 2016 (version 2016) for Windows and Mac ITS-Managed lab machines, on all Faculty/Staff Mac computers (via Self Service) and Windows computers (via Software Center). Software Downloads for faculty, staff and students, for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mathematica (version 10.4) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Matlab (version 2016a) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Maya (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mudbox (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk..
  • Pharos Print client (Spring 2016) available for Windows and Mac Northeastern-managed computers and via Software Downloads
  • SAS available via via Software Downloads for a Windows computer from myNEU
  • Symantec Endpoint Protection (version 10.1.6) available on all Faculty/Staff Northeastern-managed Windows and Mac computers, via Software Downloads from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.

Additional titles will be available as they are tested and deployed.  Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

Many of these titles are available by various means – in the Northeastern images for faculty and staff computers, and for local installation, on Software Downloads found on myNEU, or via RemoteApps.

For a full list of software applications, please go to: ITS Available Software.

 

University Events – Ticketing Gets a Second Act

Let The Good Times Roll with NU Events!

A new ticket vendor is providing Northeastern with a more robust online ticketing service available for both Athletics and Student Affairs events. The new service will bring improved ticketing features and reliability for our upcoming events.

New Online Ticketing Vendor = Easy Access + Quick Tickets 
The cool thing with this is that you don’t have to be a current member of the NU community to buy tickets to events. Individuals currently affiliated with Northeastern may continue to purchase tickets through the myTickets link in myNEU.

People who do not have a myNEU account can now create an account and buy tickets to Northeastern-hosted events at the following sites:

Performing Arts & Student Event Tickets:  http://mytickets.northeastern.edu

Northeastern Athletic Events:  http://tickets.gonu.com

 

tix crowd44

 

Complimentary MATLAB Training

Learn MATLAB® interactively, at your own pace, with MATLAB Academy™


Exclusive Training for Northeastern Faculty and Students
MATLAB Academy Training is now available to all Faculty and Students under the university’s MathWorks Campus-wide License Agreement. We offer exclusive access to MATLAB self-paced training. Learn MATLAB interactively, at your own pace with MATLAB Academy.

Online Courses
These online courses provide a comprehensive introduction to the MATLAB technical computing environment. Competency is developed in a natural way, with an emphasis on practical application. The pre-recorded, interactive format includes demonstrations, exercises, and quizzes that you complete at your own pace. Themes of data analysis, visualization, modeling, and programming are explored throughout four online courses.

Available courses include: MATLAB Onramp, MATLAB Fundamentals, MATLAB for Financial Applications, MATLAB Programming Techniques, MATLAB for Data Processing and Visualization, and Machine Learning with MATLAB.

Sign up today HERE!


New to MATLAB?
MATLAB is a high-level language and interactive environment that lets you focus on your course work and applications, rather than on programming details. It enables you to solve many numerical problems in a fraction of the time it takes to write a program in a lower-level language. You can also use MATLAB to analyze and visualize data using automation capabilities, thereby avoiding the manual repetition.

For MATLAB information, access and support at Northeastern, go to the ITS service page: http://www.northeastern.edu/its/services/software/matlab/.

matlab

myNEU Customer Experience Project

Northeastern University is embarking on a strategic cross-functional initiative to replace the current myNEU portal with an experience that provides an enhanced, more social, and up-to-date experience. This project is an opportunity for Northeastern to holistically approach the online experience for all community members, as it is the first, and longest lasting, ‘touchpoint’ during one’s time at the university. Additionally, replacing the myNEU portal is a chance for Northeastern to provide a platform that is flexible, agile, and more tailored to those that use it.

Vision

Replace the existing myNEU experience to provide a social, personalized, customizable, integrated, and cohesive action oriented experience for the user that guides them through their entire lifecycle at Northeastern.

Goals

  • An evolution from myNEU, which is a legacy platform, to a modern experience that provides a personalized customer journey.
  • An integrated and cohesive experience for the user that guides them through their entire lifecycle at Northeastern (Admitted students, Students, Staff, Faculty, Parents, Alumni, etc.).
  • An experience that can be delivered to “any device, any time, any where”.
  • A social experience that enables interaction between community members.

Background

The myNEU portal was launched in 2002 as a centralized location to provide one stop shopping for collaboration and transactions. Over time, it has become a secure and efficient center for transactional processing, and there is a need to evolve it to a center for collaboration and engagement with defined content strategy for the user experience.

The myNEU portal was initially created using technology built pre-Facebook, pre-social media revolution, pre-smartphone, pre-tablet and pre-online streaming video sites. There is an opportunity to have a new online destination that leverages the latest technology to provide a satisfactory experience to customers.

At the same time, customer expectations have changed; today, customers expect a mobile/responsive, dynamic user experience that is more visually engaging, and that is customizable and personalized. The existing portal will be enhanced to be more user-friendly, providing the customer direct, easy, and searchable access to the information they deem important.

Northeastern University today operates on a global scale with multiple graduate campuses in the United States and Canada, international coops, study abroad programs and global research opportunities. All of these areas encompass one Northeastern, and a new portal will support the experience and connections across the world.

Feedback

Students, faculty, staff, and all other stakeholders are encouraged to submit feedback to myNEUfeedback@neu.edu. Feedback will be compiled on a regular basis and presented to the various members of the project team involved with the development of a new customer experience platform.

Completed Milestones

March 2016 – Functional Team Kickoff
April 2016 – Discovery Phase
May 2016 – RFI sent to potential vendors

Updates

More updates coming soon.

myFiles student users | Important Retirement Information – ACTION REQUIRED

In the coming week ITS will begin a phased retirement of the personal web-based file storage site myFiles. Newer, larger capacity cloud-based storage options are available to Northeastern students through G-Apps (Google Drive) and OneDrive for Business. As of April 1, 2016, students will no longer be able to access myFiles through the myNEU portal. For continued access to myFiles visit the direct url myfiles.neu.edu.

ACTION REQUIRED

Please start migrating files to either a local machine or a cloud-based alternative such as:

  • G-Apps (Google Drive) – unlimited storage and access never expires.
  • OneDrive for Business – at least 1 TB of storage and integrates with Office Online, making it easy to share and collaborate with others. Access expires one year after either meeting graduation requirements or leaving the university – the same as myFiles.

IMPORTANT: After migrating files, delete any remaining items and empty the Trash bin within your myFiles account. This will zero out your account and indicate to ITS that your account can be deleted. Accounts that have not been addressed in a timely manner will continue to receive migration notices from ITS and are at risk for data loss when the myFiles service is officially retired.

Questions or concerns?  Please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

ALERT: Phishing Email And Website – NEU-courses.com

Northeastern is currently the specific target of a scam designed to steal money and financial information from members of our community. These criminals are using a process known as “spear phishing” – a highly targeted form of phishing that specifically focuses on a particular individual or group, with the aim of gaining access to your personal and financial information. Please read on to learn more about what to look for, and what actions to take if you are targeted.

Recently, Northeastern students, faculty and staff received emails appearing to be from the address neucourses[at]neu.edu. These emails have a variety of subject lines intended to draw people in, including “Internships and Jobs for NEU students !” and “Important Notice for Northeastern University students.” At a quick glance, the email looks like a new student service offered to assist with the interview process. Links in the email bring the reader to an authentic looking, but fake, site: neu-courses[dot]com.

Spearphising email - June 2015
Screenshot of the spear phishing email sent to Northeastern students, faculty and staff.

The spoof site features the Northeastern logo, university web design elements and even the Empower campaign button. Fake classes are displayed with a Register Now button. This scam is designed specifically to steal money from those who input their information to the linked PayPal checkout.

Spearphishing website - June 2015
Screenshot of the spear phishing website in question

Look Out For Red Flags

  • Phishing emails and websites can be made to look like legitimate communications from Northeastern including university logos, however the text is typically written in poor English, including bad grammar and typos.
  • Hover over links in the email to check whether they are legitimate. If any one does not look like it leads to an official Northeastern website, do not click on the link.
  • If you are unsure whether email is legitimate, please contact either the ITS Service Desk (help@northeastern.edu) at 617.373.4357 (xHELP) or the Office of Information Security (ois@northeastern.edu).

What should I do if I receive a phishing email?

If you receive a phishing email, do not click on any links or open attachments. Delete the email.

What if I accidentally respond to a phishing email?

If you responded to a phishing email with your myNEU username and password, please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu immediately. If you have responded to a a different phishing email with your financial or credit card information, please contact the issuing bank or credit company for assistance.

Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.

Residence Halls To Have 100% NUwave Access By Fall 2015

UPDATE – 8/15/2015:
This blog post was originally published in May 2015, detailing the wireless expansion during Spring 2015. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.


In partnership with Housing and Residential Life, ITS has been expanding NUwave wireless network access within university-owned residence halls. At this time, 28 out of 33 halls have 100% wireless coverage, five of which (10 Coventry, Davenport A, Davenport B, West Village B and West Village F) went live today – May 4, 2015.

The remaining buildings will be completed over the summer and will offer NUwave by late August 2015, in time for Move-In 2015. The NUwave Residential Wireless Expansion Project – Phase II blog post covers the ongoing work and is updated weekly with the progress of the project.

Coming To A Quad Near You – Outdoor Wireless Access
In addition to providing NUwave inside the residence halls, this project includes making the wireless network available outside many buildings on the Boston campus. These new external access points will make it possible to find wifi in the immediate area around more than 15 academic, administrative and residential buildings. Construction will be taking place this summer and details about the new locations will be provided in the September issue of the ITS Newsletter.

Centennial Quad

New Wireless Device Network – NURes-device
Once NUwave is live in your residence hall, you will also have access to a new wireless device network: NURes-device. This network is specifically meant only for devices that do not support 802.1x, and are unable to connect to NUwave – you should still connect your computers and tablets to NUwave for wireless access. It is also important to note that NURes-device is not encrypted, so it is not a secure network.

Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices have successfully connected to NURes-device. Other similar devices may connect, but have not been tested. Wireless printers are not supported, and ITS discourages the use of wireless printers in residence halls, as it is possible for anyone on the network to find and use that printer.

Learn more about NURes-device and how to register to connect to it.

Getting Connected
Wherever there is NUwave access, find it in your available networks, and then enter your myNEU username and password at the connection prompt. You will also need to accept the wireless.northeastern.edu certificate. NUwave only supports WPA/WPA2-Enterprise wireless security. Visit northeastern.edu/its/howto/nuwave/ for details.

No More Wireless Routers!
Once NUwave is available throughout the entire building, students are no longer allowed to set up personally-owned routers and/or wireless access points for three main reasons:

  • Additional non-ITS wireless access points in areas where NUwave is offered degrades the service for both NUwave and the rogue access point.
  • It violates the Appropriate Use Policy (AUP).
  • There are security concerns with the amount of personal information that may be leaked from additional access points. Remember NUwave is a secured wireless network.

ITS recognizes that this maybe be a change for upperclassmen, however this policy will be enforced in all residence halls. Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).

Training – Make Your Own Excel Class

One Microsoft Office application brings more students to live workshops than any other, and has the most hours of training watched on Lynda.com: Excel.

There is so much that Excel can do, and much of it is not obvious or intuitive, so ITS Training workshops and Lynda.com help to cover a lot of this information. At the same time, because of that depth, there are so many ways people use it – on co-op, someone may be using it while immersed in financial functions, while somebody else is a heavy user because of statistics and building scenarios.

To meet these varied needs, ITS Training has developed a new type of workshop. The Excel Open Lab will be offered monthly, and each session has no agenda other than what you as attendees bring. It’s meant to be a good group think tank to work on Excel problems people are having. So whether it is figuring out internal rate of return, or what do macros do, the workshop is wide open and no two sessions will be alike.

You can see all of the ITS Training workshops on the ITS Training registration site. We can also do workshops for student groups and we welcome ideas for new topics we don’t cover yet. Email training@northeastern.edu to reach us.