A wireless network rarely outpaces the connection speed of a wired one (which is why ITS recommends using NUnet or ResNet whenever possible), but nothing beats the freedom of wandering campus while connected to wifi.
To get the most out of the NUwave wireless network, check out the information and tips below.
If you are in an academic or administrative space, or university-owned residence hall, and need to connect your laptop, tablet or phone, you are covered.
Prior to last summer, if you were outside of those places in the past, you might have made do with “bleed” from the internal signal, but that was hardly ideal. This year ITS has been working to provide access in the most common outside areas around campus. As of August 2015 that project is complete.
TIP: Signal strength will depend on how close you are to the access point, so take a look at this map to see where you should stake your spot.
A wireless network signal is a finite resource – the more people who are using it, the slower the speed is for everyone. This is particularly true if you or the people around you are using it for bandwidth-intensive activities, such as streaming, downloading, or virtual computing.
Another guaranteed speed stealer: Anyone with a personal router. These are not allowed in 100% NUwave areas under the university Appropriate Use Policy (AUP).
TIP: If you plan on using lots of bandwidth, plug in and take advantage of the wired NUnet and ResNet networks.
The speed of your connection to each access point depends on two factors: 1) The standard the access point supports, and 2) the standard your computer or device supports. ITS is upgrading NUwave to an 802.11ac network, a project that is over 70 percent complete. The buildings still on the list for updates are on the 802.11n standard.
If you are on a computer or device that uses 802.11n, your speed will be the same no matter where you connect on campus. If your computer or device uses 802.11ac, you will be able to take advantage of the faster-speed access points where available.
TIP: To always hit top speed, consider upgrading to a new wireless card or device, or using a USB wireless adapter (available at most major electronics retailers).
There are a number of reasons you may be having trouble getting somewhere on the web that have nothing to do with NUwave.
While ITS does monitor NUwave, you may notice an outage before we do. Don’t assume that someone else will report it. In fact, when it comes to network outages, the more reports we get, the better, as that will tell us the extent of the problem. Contact the ITS Service Desk at 617.373.4357 (xHELP) or firstname.lastname@example.org, and share where you are and when the problem started.
You can also follow us on Twitter @NortheasternITS for alerts on planned and unplanned outages, and reports on when outages are resolved. Please do not report outages to the Twitter account – for action, you must submit a ticket by contacting the ITS Service Desk.
Grab a brightly colored adirondack chair and use your laptop or tablet in many more outdoor spaces across campus! ITS has been working hard this summer to install additional outdoor wireless access points across campus, expanding on the work done during the first phase of the residential wireless project in the courtyard areas of Speare, Stetson West, Stetson East, White and West Village (A, B, C).
The new major outdoor spaces covered include:
This extensive outdoor wireless expansion was made possible due to significant cost savings during the two-year Residential Wireless Expansion project, a joint collaboration between ITS and the Department of Housing & Residential Life (part of EMSA). The project team’s cost savings was reinvested back into the Northeastern community and used to bring NUwave coverage to all outdoor community spaces. The overall project was delivered on time and under budget.
The map below shows in green and teal the areas that are officially covered by NUwave. The strength of your signal will vary based on your proximity to the wireless access points. You may be able to see NUwave being broadcast outside of the green and teal areas below, but these spaces are not considered official coverage areas. The signal may be weaker in these areas because there is too much distance between your device and the access point. NOTE: Click to enlarge the image.
ITS has tested the main outdoor coverage areas for signal strength. If the signal strength is low and you believe the area should be fully covered by NUwave, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email@example.com. Be sure to include the physical location where you are experiencing the issue.
Information Technology Services and the Department of Housing & Residential Life are happy to announce that the residential wireless expansion project has been completed, just in time for Fall 2015 Move-In! This means that all Northeastern-owned residential buildings now have 100% NUwave access, as well as access to the wireless device network NURes-device. In total 1,827 wireless access points were installed within the residence halls.
During the 16-month project, 36 university-owned residence halls and 19 outdoor spaces were added to the NUwave network, significantly increasing the presence of the secure wireless network. The completion of this project has essentially provided 100% NUwave coverage across the Boston campus, including outdoor access in many of the popular academic and residential quads (see the blog post More NUwave Outdoor Space Coverage for details).
New Wireless Device Network – NURes-device
All university-owned residence halls also have access to a new wireless device network: NURes-device. This network is specifically meant for devices that do not support 802.1x and are not able to connect to NUwave – any computers or devices that can connect to NUwave will be rejected by this network. NURes-device is not encrypted, so it is not a secure network. A list of supported devices can be found on the NURes-device service page.
Important Notice — Do NOT Set Up Personal Routers
As of August 15, 2015, any pre-existing personally-owned wireless routers and/or wireless access points must be disconnected. If you are moving into residential housing this fall, please do NOT bring your own wireless router. ITS will be regularly scanning ResNet for rogue devices, and any devices that are detected will have the associated ports turned off. Students are NOT allowed to set up personally-owned routers and/or wireless access points for three main reasons:
Failure to comply with the AUP may result in action by ITS, including loss of network use, and referral to the Office of Student Conduct and Conflict Resolution (OSCCR).
Previous posts about this project:
NUwave Residential Wireless Expansion Project – July 2014
NUwave Residential Wireless Expansion Project – Phase II – January 2015
Residence Halls To Have 100% NUwave Access By Fall 2015 – May 2015
Strategic Initiatives – Residential Wireless Expansion
NOTE: The term “university-owned” refers to both traditional and apartment style housing that the university owns and operates through the Housing and Residential Life department. Leased Properties are not owned by Northeastern, and therefore these apartments are not provided with ITS service.
UPDATE – 8/15/2015:
This blog post was originally published in May 2015, detailing the wireless expansion during Spring 2015. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.
In partnership with Housing and Residential Life, ITS has been expanding NUwave wireless network access within university-owned residence halls. At this time, 28 out of 33 halls have 100% wireless coverage, five of which (10 Coventry, Davenport A, Davenport B, West Village B and West Village F) went live today – May 4, 2015.
The remaining buildings will be completed over the summer and will offer NUwave by late August 2015, in time for Move-In 2015. The NUwave Residential Wireless Expansion Project – Phase II blog post covers the ongoing work and is updated weekly with the progress of the project.
Coming To A Quad Near You – Outdoor Wireless Access
In addition to providing NUwave inside the residence halls, this project includes making the wireless network available outside many buildings on the Boston campus. These new external access points will make it possible to find wifi in the immediate area around more than 15 academic, administrative and residential buildings. Construction will be taking place this summer and details about the new locations will be provided in the September issue of the ITS Newsletter.
New Wireless Device Network – NURes-device
Once NUwave is live in your residence hall, you will also have access to a new wireless device network: NURes-device. This network is specifically meant only for devices that do not support 802.1x, and are unable to connect to NUwave – you should still connect your computers and tablets to NUwave for wireless access. It is also important to note that NURes-device is not encrypted, so it is not a secure network.
Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices have successfully connected to NURes-device. Other similar devices may connect, but have not been tested. Wireless printers are not supported, and ITS discourages the use of wireless printers in residence halls, as it is possible for anyone on the network to find and use that printer.
Wherever there is NUwave access, find it in your available networks, and then enter your myNEU username and password at the connection prompt. You will also need to accept the wireless.northeastern.edu certificate. NUwave only supports WPA/WPA2-Enterprise wireless security. Visit northeastern.edu/its/howto/nuwave/ for details.
No More Wireless Routers!
Once NUwave is available throughout the entire building, students are no longer allowed to set up personally-owned routers and/or wireless access points for three main reasons:
ITS recognizes that this maybe be a change for upperclassmen, however this policy will be enforced in all residence halls. Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).
No one goes to a conference, these days, and expects to have to hunt down a wireless signal. If you are running a conference or event at Northeastern, you know that’s simply part of what you must provide, just like name badges.
There are two ways to get guest wireless access at Northeastern: eduroam and NUwave-guest.
Since Fall 2015, Northeastern has participated in eduroam (educational roaming), a secure, worldwide reciprocal roaming wireless access service developed for, and used by, the international research and education community. This network is available at all Northeastern campus locations in academic and administrative buildings to all individuals from participating eduroam institutions. With over 5,000 participating locations worldwide, it is likely that many higher education colleagues coming to our Boston campus will have instant wireless access while they are here. A full list of participating US Institutions is available on the eduroam website. An international map is also available (this may take a while to load).
No action is required by conference organizers – access is determined by a visitor’s home institution, and not by ITS. We do strongly encourage conference organizers with a high presence of higher education attendees to advertise that Northeastern is a participating eduroam campus.
The NUwave-guest network provides wireless access for people not associated with Northeastern while at the university, but it requires authentication. So what do you have to do to get access for your attendees?
As of April 2015, the default guest wireless access time limit has been extended from eight hours to 12 hours before re-registration is required.
NOTE: These requests must be submitted at least one week to two weeks in advance. ITS requires lead time in order to process your request.
If you have questions about requesting this access, or you or your attendees need assistance during your event, please contact the ITS Service Desk at 617.373.4357 (xHELP) or via email at firstname.lastname@example.org.
UPDATE – 8/15/2015:
This blog post was originally published in January 2015, detailing the wireless expansion during Fall 2014. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.
The expansion of NUwave in the residence halls continues after the big push during Summer 2014. The overall goal is for ALL residence halls to have 100% NUwave access by September 2015 Move-In.
At this time, 19 out of 35 halls have 100% wireless coverage, including Northeastern’s newest building, East Village. The remaining buildings are scheduled for work between now and mid-August 2015. As the project progresses, we are updating the building status chart and project page for Phase II. Bookmark this page to see which building is next.
In order to expedite wireless access, work is being done in occupied residence halls. ITS and Facilities are coordinating on the necessary installation and patch work. While this is a slight inconvenience for those living in the halls, this method allows us to provide wireless access sooner than if we had to wait until a building was closed to upgrade it. Students are notified in advance that work will be happening in their building. All personnel doing this work will be escorted by a Northeastern staff member to ensure security, and staff will knock prior to entering your apartment.
Once the installations are complete and the wireless units tested, NUwave is turned on and students in that building will be notified. This is same NUwave network as exists everywhere else on campus, so there’s no new network to find and set up.
As buildings are transitioned from a “Bring Your Own Router” building to a 100% NUwave building, personally-owned routers will need to be turned off and removed. The existence of additional (non-NUwave) wireless access points interferes with the wireless signal – degrading the service for both NUwave and the rogue access point.
Want to know when YOUR building will be upgraded? Of course you do. Check out the building status chart and project page for Phase II – that is where to find the official word. Please note that this project requires lots of coordination with departments across campus, so dates may change.
We thank you for your patience while we do this work and we look forward to offering you NUwave in additional locations.
UPDATE – 8/15/2015:
The residential wireless expansion project is now complete, and all residence halls have 100% NUwave access. Current information about secure wireless network can be found on the NUwave service page.
UPDATE – Summer 2015:
On August 15, 2015, all Northeastern-owned residential buildings will have 100% NUwave access, and a ban on all personally-owned wireless routers and/or wireless access points will go into effect in these buildings. After August 15, 2015, any pre-existing personally-owned wireless routers and/or wireless access points must be disconnected. If you are moving into residential housing this fall, please do NOT bring your own router.
Starting Fall 2014, ITS will continue the expansion of wireless access within university-owned residence halls, achieving 100 percent coverage for the start of the 2015-2016 academic year. Over the summer, in partnership with Housing and Residential Life, ITS added secure NUwave wireless network access to 17 halls. Below is a list of the buildings slated for the second and final phase of the expansion, to be completed by Move-In in late August/September 2015. This list will be updated weekly during the project. The full list of buildings that have 100% NUwave coverage can be found here.
Work will be completed in two stages – first wires are pulled and new wireless access points are installed, then Facilities returns within a few weeks to patch and paint the impacted installation areas. NUwave can be accessed using your myNEU username and password. Students will also have access to ResNet, the wired network, for high speed internet access. Once a building has NUwave up and running you will not be able to use a router to create your own wireless network.
|10 Coventry||Live||Personal routers are banned|
|106 St. Stephens Street||Live||Personal routers are banned|
|110 St. Stephens Street||Live||Personal routers are banned|
|116 St. Stephens Street||Live||Personal routers are banned|
|122 St. Stephens Street (Levine Hall)||Live||Personal routers are banned|
|319 Huntington (Fairwood Apt)||Live||Personal routers are banned|
|337 Huntington (Fairwood Apt)||Live||Personal routers are banned|
|Burstein Hall||Live||Personal routers are banned|
|Davenport Commons A||Live||Personal routers are banned|
|Davenport Commons B||Live||Personal routers are banned|
|East Village||Live||Personal routers are banned|
|West Village A (North & South)||Live||Personal routers are banned|
|West Village B||Live||Personal routers are banned|
|West Village E||Live||Personal routers are banned|
|West Village F||Live||Personal routers are banned|
|West Village G||Live||Personal routers are banned|
|West Village H||Live||Personal routers are banned|
|Willis Hall||Live||Personal routers are banned|
In order to provide NUwave access within residence halls, ITS must install new wireless access points throughout each building. The location of these wireless access points will include hallways, common rooms and bedrooms – exact locations will vary based on the building. If your apartment is going to be directly impacted, Housing and Residential Life will reach out to you as the project moves forward. Work will only occur between 10 a.m. – 6 p.m. during weekdays (Monday-Friday) and residents do not need to be present at the time of the installation. During the conversion, Facilities will follow up all ITS work to patch and paint any surfaces affected by the installation process. All personnel doing this work will be escorted by a Northeastern staff member to ensure security. Staff will knock prior to entering an apartment.
UPDATE – 8/15/2015:
This blog post was originally published in Summer 2014, detailing the wireless expansion during Summer 2014. The residential wireless expansion project was completed on August 15, 2015. Current information about secure wireless network can be found on the NUwave service page.
Over the summer, in partnership with Housing and Residential Life, ITS expanded NUwave wireless network access within 17 university-owned residence halls. These buildings offer NUwave, our secure wireless network, throughout the entire building. Students still have access to ResNet, the wired network, for high speed Internet access, which we recommend using for streaming and other high-bandwidth uses.
ITS aims to have all residential buildings be 100% NUwave buildings by Fall 2015. See more about connecting in non-NUwave buildings below.
NUwave can be accessed using your myNEU username and password. Students assigned to these buildings are NOT allowed to set up a personal router, or other wireless access point, as it violates the AUP, degrades the wireless signal for everyone and is a security issue.
[UPDATE: This list is no longer current. Please visit the main NUwave service page for the most current information.]
The following buildings now have 100% NUwave coverage:
ITS has also installed wireless access points outside in the Speare, Stetson West, Stetson East, White and West Village quads, so you can now work outside on a nice day.
New wireless device network – NURes-device
Residents in these buildings also have access to a new wireless device network – NURes-device. This network is specifically for devices that do not support 802.1x and are not able to connect to NUwave. You should connect your computer to NUwave. NURes-device is not encrypted, so it is not a secure network. Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices have successfully connected to NURes-device. Other similar devices may connect but have not been tested. Wireless printers are not supported, and ITS discourages the use of wireless printers in residence halls over a wireless network, as that printer can be used by anyone in the area.
[UPDATE: Routers are no longer allowed in university-owned residence halls. Please visit the main NUwave service page for more information.]
ITS aims to have all residential buildings be 100% NUwave buildings by Fall 2015. In the meantime, the following buildings allow the set up of personal routers to establish wireless access:
Find your laptop connecting to NUwave-guest and not NUwave? There is a way to modify your computer’s wifi preferences so that you are always connected to Northeastern’s secure wireless network.
Remember if you have myNEU credentials you should only be using NUwave as your wifi network. NUwave-guest is not secured, offers limited access and is intended for guests only.
For Windows 7 users – Lifehacker has a great video and post about configuring your PC to find the preferred wireless network whenever it is available. Be sure to click the link at the bottom for the How-To Geek post, which features step-by-step screenshots.
For Windows 8 users – How To Geek has a great post about configuring your PC to find the preferred wireless network whenever it is available. Please note that Windows 8 does not have the Wireless Profile manager that was found in Windows 7, so changes need to be made using the Command Prompt. If you are not comfortable making this type of change to your computer, we suggest that you forgo wireless network prioritization.
For Mac users – To set your network priorities wireless network options, click the wireless icon on the menu bar and select Open Network Preferences. In the Wifi section, click the Advanced… button on the bottom right.
Drag networks into the order you prefer (top = #1 priority). This is also a good time to delete any unused networks that you may have accessed at a random Starbucks or Logan Airport.