There is plenty of technology in play during your daily life at Northeastern, and sometimes you just want to know how to do something with it. The ITS Service Desk staff are available to answer questions, but there is another resource that’s available 24×7, anywhere you go.
The new, enhanced ITS Knowledge Base provides an easy way to find technology solutions developed specifically for the Northeastern community. Whether you are trying to set up faculty/staff voicemail, download and activate Northeastern-licensed software on a personal computer, or even just change your password, the solutions in the Knowledge Base can walk you through each step.
The Knowledge Base now lives within the myHelp customer service gateway, under the Self-Service section in the left menu. There is also a direct link on the myNEU portal. Once you are logged in, you are presented with a screen listing all of the main categories:
- Accounts & Access
- Classroom Technology
- Computers & Printing
- Communications & Collaboration
- Networks & Storage
- Support & Training
It looks like there’s a lot, and there is. To drill down, click on a category heading for a new page with that category broken out into more specific topics.
You can also choose to search for a specific term or phrase, using the Search field at the top left. If you do, you will be presented with the top results, and the option to refine those results by the categories and topics from which those results were pulled.
In each solution you will see a new feature at the bottom: A section for feedback.
We encourage you to mark solutions as helpful – yes or no – and rate their usefulness. This will ensure that others will more easily find those that are most relevant.
We also encourage you to leave detailed feedback, comments or suggestions, which the ITS Knowledge Base team will review. Did you follow steps in a solution and they didn’t work? Write in your feedback and let us know so we can fix it!
So help yourself, look around, and let us know what you think.
For more information, FAQs, and How To’s, visit the Knowledge Base page.