Install Peace of Mind NOW – Symantec Endpoint Protection

Sleep Better with Symantec Endpoint Protection on Your Computer

Symantec Endpoint Protection (SEP) antivirus software is available to all Northeastern students, faculty and staff for FREE! The software is installed on all Northeastern-managed computers, and is also available for you to install on your unmanaged, personal, and home computers. Protection of your work and personal data is just a click away – do it today!

symantec-logo_00E1000000701401SEP is available for both Windows and Mac computers in computer labs, offices, and for your personal computers using the latest operating systems. Please install and regularly update the antivirus software to protect your computer and the information on it.

Click HERE for information on installing Symantec Endpoint Protection.



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Software Updates – Fall 2016

New, latest and upgraded versions of software are now available to the Northeastern community in ITS-managed labs, on Faculty/Staff Northeastern-managed computers and for local installation.

If you are a faculty or staff member on a managed computer and are not seeing the latest software in Start or Software Center on Windows, or in Applications of Self Service on Mac, you may want to consider having your computer reimaged. For information on reimaging your computer, search the Service-Now Knowledge Base for reimage at or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or

For information on the various ways to access software, visit Software Access for Individual Use on the ITS website. For a complete list of software titles and how each is distributed, visit Available Software on the ITS website.

New Software

CaseWare IDEA (version 9.2) available on RemoteApp.

Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.

Microsoft Project Online available as one of the Office 365 Online applications.


Operating Systems

Standard Mac image – ITS now has El Capitan as the standard Mac image operating system for Northeastern-managed computers.

Software Version Updates

  • Adobe Designer LiveCycle (ES3/ES4) available from the Service Desk for installation on university-owned Windows machines only.
  • ChemDraw Professional (version 15.1) on all Faculty/Staff Northeastern-managed and Mac computers.
  • Final Cut Pro X (version 10.2.3) available on Mac computers in the Digital Media Commons.
  • Fusion 360 (latest version) available on all ITS-Managed lab Windows and Mac computers and on all Faculty/Staff Northeastern-managed Windows (via Software Center) and Mac computers (via Self Service). Faculty and Staff can get the software directly from vendor (Autodesk Education Community link:
  • JMP Pro (version 12.2) on Mac Faculty/Staff Northeastern-managed computers and via Software Downloads from myNEU.
  • Maple 2016 (version 2016) for Windows and Mac ITS-Managed lab machines, on all Faculty/Staff Mac computers (via Self Service) and Windows computers (via Software Center). Software Downloads for faculty, staff and students, for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mathematica (version 10.4) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Matlab (version 2016a) on all Faculty/Staff Northeastern-managed Windows and Mac computers.
  • Maya (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.
  • Mudbox (version 2017) available in the Mac Northeastern-managed computers in Self-Service and in Digital Media Commons Lab and available for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk..
  • Pharos Print client (Spring 2016) available for Windows and Mac Northeastern-managed computers and via Software Downloads
  • SAS available via via Software Downloads for a Windows computer from myNEU
  • Symantec Endpoint Protection (version 10.1.6) available on all Faculty/Staff Northeastern-managed Windows and Mac computers, via Software Downloads from myNEU, and for local installation on non-Northeastern-managed and university-owned machines by submitting a ServiceNow request to the ITS Service Desk.

Additional titles will be available as they are tested and deployed.  Check the Available Software charts for Faculty/Staff Standard Configuration or Labs, Classrooms and Individual Access to find the title you wish to use.

Many of these titles are available by various means – in the Northeastern images for faculty and staff computers, and for local installation, on Software Downloads found on myNEU, or via RemoteApps.

For a full list of software applications, please go to: ITS Available Software.


University Events – Ticketing Gets a Second Act

Let The Good Times Roll with NU Events!

A new ticket vendor is providing Northeastern with a more robust online ticketing service available for both Athletics and Student Affairs events. The new service will bring improved ticketing features and reliability for our upcoming events.

New Online Ticketing Vendor = Easy Access + Quick Tickets 
The cool thing with this is that you don’t have to be a current member of the NU community to buy tickets to events. Individuals currently affiliated with Northeastern may continue to purchase tickets through the myTickets link in myNEU.

People who do not have a myNEU account can now create an account and buy tickets to Northeastern-hosted events at the following sites:

Performing Arts & Student Event Tickets:

Northeastern Athletic Events:


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Through the Looking Glass of Windows 10

A Whole New Experience Coming Your Way (Soon!)

ITS will roll out a Windows 10 image to the Northeastern Community in the Fall of 2016. Testing is underway to ensure that Northeastern networks, applications, and systems will be compatible with the new operating system. Likewise, many technology vendors are still in the process of updating their products to ensure compatibility. We will provide further information as soon as compatibility requirements are met. In the meantime, ITS does not recommend upgrading to Windows 10.

Windows 10 will brings major changes to the operating system and user experience. It is being hailed as ‘the last version of Windows‘ with a new ‘Windows-as-a-Service” model, meaning it’s never quite done and constantly evolving.

Northeastern-managed computers
ITS is releasing a Windows 10 image for faculty/staff and ITS-managed lab computers (rolling out Fall 2016). A recommended touch-screen tablet compatible model is also forthcoming.

Personal and Unmanaged Northeastern-owned computers
We strongly caution against upgrading to Windows 10 before ITS has completed testing.

Learn More
To learn more about the Windows 10 release at Northeastern University, including information on the many new features, as well as instructions on how to upgrade, please go to Windows 10 – What You Need to Know.


Teaching & Learning Updates – Fall 2016

ACADEMIC TECHNOLOGY SERVICES (ATS)Screen Shot 2016-08-22 at 3.00.19 PM

ATS, the academic support unit of Information Technology Services (ITS), is constantly upgrading and adding to Northeastern’s teaching and learning tools. ATS also offers teaching technology courses and on-campus events in support of faculty and staff.

Save The Date – TEXPO Technology in Teaching – April 25, 2017
All Northeastern University faculty and staff are invited to participate in TEXPO 2017 in the Spring. Our second annual Teaching & Technology Expo is an opportunity to hear how different departments are using technology and how Information Technology Services is supporting your efforts. Please join us to engage with your colleagues, share knowledge, and learn the latest technologies available to you.TEXPO-logo-300x94

Next Steps: RSVP here to stay informed and to select topics of interest for the event.

Blackboard Updates

Add a Northeastern Librarian to Your Blackboard Arsenal

It’s no secret –Blackboard and the Northeastern Librarian’s—are two of your greatest resources for course preparation. Good news; now you can have your cake and eat it too! Blackboard now offers the functionality to add a Librarian to your course. The Librarian can assist with the review or editing of course materials, as well as contribute research advice and content for students based on course topics.

Note: Librarians will not be able remove students/users from your course, and will not have access to view or edit student grades.

How to Add a Librarian in Blackboard
To facilitate the work of Librarians who would like to post content inside Blackboard courses, Academic Technology Services has added a new “Librarian” role. Instructions for how to add this role can be found here. You also may find more information about getting help with research for your course from Librarians on the Ask a Librarian page.

Presentations Worth Talking About – VoiceThread Partners with Blackboard

An update for VoiceThread to make it available through Blackboard is available for the Fall. This new integration allows both you and your students to access VoiceThread when you log in to Blackboard for a more interactive and engaging experience.

The integration enables learners and instructors to actively engage in discussions within their learning environment using video, voice or text commenting. The tools enhance the learning experience by facilitating dynamic conversations and fostering better communication.

We recommend that faculty who wish to take advantage of gradebook integration and the user management features of their VoiceThread Pro Accounts use the VoiceThread tool in Blackboard. Learn more about VoiceThread.

Note: The update is optional. You will need to complete a one-time verification process.

Test-Drive BlackBoard Collaborate Ultra

A new, java-free version of Blackboard Collaborate is available for faculty to test-drive. The new version, called Blackboard Collaborate Ultra, will be available for testing in all Northeastern Blackboard courses.

It runs directly from your web browser – no installation required!

New features include:

  • Browser-based conferencing
  • High-quality mobile supported video
  • Simple and fast file sharing
  • Recordings
  • Breakout groups
  • Polling
  • Attendance reporting

The legacy version of Blackboard Collaborate will remain available in all courses through Spring 2017. We encourage faculty to explore this new version and provide feedback to

Learn More
Visit the Academic Technology Services’ Blackboard Collaborate Ultra page.


What Technology Do You Want to Learn?

New ATS Training Courses

Screen Shot 2016-08-22 at 3.00.19 PMATS has some great courses this fall, including:
   – Introduction to Qualtrics
   – Social Media Tools & Best Practices
   – Introduction to Storyline
   – Tools for Creating Content and Narrations

Check out the full course schedule:

Instructor-Led Workshops

ITS Training offers FREE instructor-led workshops on a variety of software applications and presentation-related skills for students, faculty and staff.

th (4)Popular upcoming workshops include:
   – Public Speaking
   – Adobe InDesign
   – How to Design Engaging Presentations
   – Photoshop
   – Adobe Illustrator

Don’t miss out! Check out the full schedule here. offers over 4,000 online video-based training courses on a wide range of topics – from Excel to Programming to Time Management. As a Northeastern student, faculty or staff member, you have free access. Go now!

In case you missed it…
Lynda now integrates with Blackboard. Instructors can find and load instructional videos from the directly into Blackboard courses (find out how).

Forever In BlueJeans

Coming to America.. and NU!
ITS provides the Northeastern community a cloud-based video collaboration capability through the BlueJeans application. Using BlueJeans, you can meet and share content using an in-room conferencing system, a Windows or Mac desktop or laptop browser, or an iOS or Android mobile device. The cloud-based service allows faculty to collaborate via both audio and video with students and colleagues around the globe, participating in classes on or off-campus.

Hello Again
It’s the same great technology – with an upgrade. You will now have two ways to access BlueJeans:

  • BlueJeans Application: Follow the link to download the richest BlueJeans experience (Windows, Mac, Android, iOS)
  • Google Chrome: a fast experience no longer having to download a plugin

Note: Major browser vendors are in the process of ending support for the plug-in. However, moving away from plug-in technology allows for an even better video experience.

What Can I Expect? September Morn.
As of September 2016, users who access BlueJeans using Internet Explorer, Firefox, or Safari will be prompted to install the BlueJeans application. Users who access BlueJeans Primetime as a moderator or presenter will also be prompted to install the BlueJeans application.

  • Enhanced user experience – higher quality audio and video experience
  • Easier deployment – users can install the BlueJeans application on their own
  • Tighter security

In the past year we had over 1,023 users who had 12,767 meetings across 68 countries worldwide – that’s some serious global collaboration!

First Time in BlueJeans?
Are you new to BlueJeans or would you like live training? Go to Northeastern’s BlueJeans.

Need help?
Contact the ITS Service Desk at 617.373.4357 (xHELP) or




The Sun is Setting on VHS

Time to Transfer Your Timeless Treasures..

Following behind 8-track tapes and audio cassettes, VHS videotape quickly is fading from the scene. In fact, the last commercially released movie on VHS was ten years ago. VHS technology is succumbing quickly to digital presentation methods and materials.

Many of our faculty’s most effective and important teaching resources are on VHS videotapes. ATS can assist faculty with ways to replace or convert personally owned, non-Library VHS teaching materials into formats that will allow for continued, digital use.

Conversion Assistance
To learn how ATS can help you convert or replace your current VHS materials into formats that you can continue to use in today’s modern, digital presentation classrooms, please visit our VHS to digital conversion website.


SharePoint Migration to Office 365

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As part of our ongoing commitment to enhance the technology and information services we provide to the Northeastern community, we are upgrading our SharePoint collaboration tool to SharePoint Online, part of the suite of offerings included in Office 365. For more information on the migration, please go to the SharePoint Migration to Office 365 Project Page.

ITS is dedicated to rolling out the various features of Office 365 in a measured approach. SharePoint Online is the next step in this progression. ITS began in October 2014 with migration of all faculty, staff and sponsored account email, as well as role-based access to certain software applications and services. In September 2015, we implemented OneDrive and in June 2016 we introduced Lync/Skype for Business.

Beginning with a pilot group in August, ITS will work with selected departments or colleges to migrate their sites to SharePoint on Office 365 on a rolling schedule through the fall of 2016.

What is SharePoint on Office 365?
At its core, SharePoint Online on Office 365 is the same as the Northeastern-hosted service you recognize, but it is now provided online as part of the Microsoft Office 365 suite of applications.

Screengrab of Sample Site

There are many benefits of migrating to SharePoint Online on Office 365, including:

  • Tighter Integration with Office 365 – Office 365 is already a “one stop shop” for email, calendar, Skype, OneDrive, and productivity applications like Word and Excel. Moving to Office 365’s SharePoint Online will provide a more seamless user experience.
  • Support for Multiple Browsers and Devices – SharePoint on Office 365 provides better support for a wider variety of browsers and devices.
  • Enhanced End User Experience – SharePoint on Office 365 offers improved search functionality, easier navigation and an updated look and feel that is in line with current web functionality.
  • More Frequent Software Updates – Updates are made as they become available, decreasing the time it takes for you to be able to leverage new features and functionality.
  • Increase in Reliability and Security – Moving to SharePoint on Office 365 allows us to increase reliability and security in a way that is most economical to the university

Phased Implementation
A representative pilot will take place in August, which will inform the schedule for the fall. More details coming soon!

More Information
Within the next few weeks, ITS will begin contacting SharePoint site owners to initiate detailed plans for a successful migration and help to minimize impact during this important transition. We will also provide project updates here on our website and communicate with the university community as the project progresses. Training and support to help with the transition will be provided as well.

Want to find out more about SharePoint Online on Office 365? Check out the following resources to learn more:

If you have any questions, contact the SharePoint Migration Team at

Migration Questions?
For more information and updates on the migration, please go to the SharePoint Migration to Office 365 Project Page.

myNEU Customer Experience Project

Northeastern University is embarking on a strategic cross-functional initiative to replace the current myNEU portal with an experience that provides an enhanced, more social, and up-to-date experience. This project is an opportunity for Northeastern to holistically approach the online experience for all community members, as it is the first, and longest lasting, ‘touchpoint’ during one’s time at the university. Additionally, replacing the myNEU portal is a chance for Northeastern to provide a platform that is flexible, agile, and more tailored to those that use it.


Replace the existing myNEU experience to provide a social, personalized, customizable, integrated, and cohesive action oriented experience for the user that guides them through their entire lifecycle at Northeastern.


  • An evolution from myNEU, which is a legacy platform, to a modern experience that provides a personalized customer journey.
  • An integrated and cohesive experience for the user that guides them through their entire lifecycle at Northeastern (Admitted students, Students, Staff, Faculty, Parents, Alumni, etc.).
  • An experience that can be delivered to “any device, any time, any where”.
  • A social experience that enables interaction between community members.


The myNEU portal was launched in 2002 as a centralized location to provide one stop shopping for collaboration and transactions. Over time, it has become a secure and efficient center for transactional processing, and there is a need to evolve it to a center for collaboration and engagement with defined content strategy for the user experience.

The myNEU portal was initially created using technology built pre-Facebook, pre-social media revolution, pre-smartphone, pre-tablet and pre-online streaming video sites. There is an opportunity to have a new online destination that leverages the latest technology to provide a satisfactory experience to customers.

At the same time, customer expectations have changed; today, customers expect a mobile/responsive, dynamic user experience that is more visually engaging, and that is customizable and personalized. The existing portal will be enhanced to be more user-friendly, providing the customer direct, easy, and searchable access to the information they deem important.

Northeastern University today operates on a global scale with multiple graduate campuses in the United States and Canada, international coops, study abroad programs and global research opportunities. All of these areas encompass one Northeastern, and a new portal will support the experience and connections across the world.


Students, faculty, staff, and all other stakeholders are encouraged to submit feedback to Feedback will be compiled on a regular basis and presented to the various members of the project team involved with the development of a new customer experience platform.

Completed Milestones

March 2016 – Functional Team Kickoff
April 2016 – Discovery Phase
May 2016 – RFI sent to potential vendors


More updates coming soon.

TEXPO 2016 presentation

Teaching & Learning Updates – Summer 2016

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ATS is upgrading two often-used teaching and learning tools. The Tegrity lecture capture tool now uses a new high-performance hosting environment that improves playback speed and responsiveness, and broadens supported browser configurations. Enterprise Blackboard will be upgraded on May 7, 2016. This upgrade will provide bug fixes and improved embedded video support. Check the Blackboard or myNEU home pages for the downtime schedule.


TEXPO 2016: Technology in Teaching Expo, held on March 15, 2016, was very successful again this year. The purpose of TEXPO is to connect faculty and staff, to provide a platform for them to share their successes with technology in the classroom and offer peer-to-peer mentoring on technology use. Faculty and staff in attendance represented 70 departments around the university. Topics included digital storytelling, open and shared educational resources, Zaption interactive video, mobile photo editing, and social media. Video captures of the presentations and workshops can be found at the TEXPO website: ATS will be setting the date for TEXPO 2017 over the next few weeks.

Please email if you would like to participate as a speaker next year.

New ATS Training Courses

ATS is now offering new courses including Technology for Accessibility and Diverse Learning Styles, Online Photo Editors, Mobile Device Photography, Video Editing with Microsoft Movie Editor, and Implementing Digication e-Portfolios. Based on the goals of faculty and staff, ATS also recently facilitated a number of custom group training sessions and workshops. Faculty and staff who are interested in custom training or workshops should contact Current courses can be found on our website: logo New Blackboard Integration is an excellent resource offering over 4,000 online training courses on a wide range of topics and disciplines to Northeastern students, staff, and faculty. Now, with the new Blackboard integration, instructors can find and load instructional videos from the directly into Blackboard courses. To learn how to add courses to Blackboard courses, visit our support page.

Software Seminars

ATS partnered with several vendors to offer special software seminars this spring semester.  Our recent events with MathWorks, JMP and AutoDesk have been successful, and we’re working to add more workshops for the summer and fall of 2016. Check the ATS Special Events page for our complete schedule and registration links.