Remote Access Service (VPN)

A Virtual Private Network (VPN) provides faculty, staff and Sponsored Account holders with end-to-end secure remote access between a computer in a remote location and on-campus resources, such as your Northeastern computer and servers. While remotely connected, all connections to Northeastern’s campus resources are encrypted, while connections to other internet sites are not. Northeastern currently uses Cisco’s AnyConnect software.

Using the VPN connects you directly from your remote computer to the university network, so it is essential that you have up-to-date antivirus software installed  on the remote computer along with any operating system and application patches. Remember to maintain the confidentiality of university information by ensuring that others are not observing your work and that you log off before leaving your remote workstation.


Access

For remote access via the VPN, install Cisco’s AnyConnect software on the remote computer. Once installed, launch the software and log in using your myNEU username and password.

Get Started

Prior to installing the necessary VPN software, you will need to confirm that the remote computer you are using to connect meets the minimum system requirements. You will also need your myNEU username and password.

To access and install the VPN software visit https://remote.neu.edu, and enter your myNEU username and password. After reading the Appropriate Use message, click Continue. Your browser will automatically download, install, and run the Cisco AnyConnect VPN client software. To  learn more, see the How To links below.

Once you have installed AnyConnect, you can connect to the VPN by launching the software on your computer.

Security Notice

Read this before connecting to VPN

The Health of Your Remote Computer Is CRITICAL
When using Northeastern’s VPN, you are connected DIRECTLY from your remote computer into the university network. It is much like sitting at your university workstation. For this reason, the health and maintenance of your computer is critical. A virus, worm, bot or other infection or compromise on your remote computer could be easily passed to the university network and every connected workstation, causing compromise and disruption to university computers and the computing infrastructure. For this reason, all VPN users MUST have up-to-date antivirus software installed on their remote computer, along with all up-to-date operating system and application patches. NEVER attempt to connect to the VPN without assuring your remote computer is properly maintained as described above.

What you see is what you and others may get
When using the Northeastern’s VPN, your remote computer will likely be displaying, downloading and/or printing information that is privileged, confidential, and/or regulated. Confidentiality of university information MUST be maintained. When using Northeastern’s VPN, assure that unauthorized persons are not observing your work. Always log off before leaving your remote workstation, and safeguard all printed materials and files downloaded from university sources. Shred any printed documents no longer needed, and do not leave downloaded university files for unauthorized others to find.

Places NEVER to establish a VPN connection
Computer types such as those listed below are sometimes compromised and not always well-maintained. They can be a severe threat to the confidentiality, integrity and availability of the Northeastern’s networks and university data. For this reason, NEVER establish a VPN connection to the university from the following types of computers:

  • public library computers
  • conference center computers
  • airport lounge computers
  • hotel computers (business centers or in-room supplied laptops)
  • any computer on which you have reason to believe an infection or other compromise may or does exist

Support

If you have any questions or problems, contact the ITS Service Desk at 617.373.4357 (xHELP) or email help@neu.edu.

FAQs

Remote Access Service (VPN) – FAQs

How To’s

Remote Access Service (VPN) – How To’s

  • How To: Install AnyConnect on a Windows computer
  • How To: Install AnyConnect on a Mac computer
  • How To: Install AnyConnect on a Linux computer
  • How To: Install AnyConnect on an iPhone or iPad
  • How To: Install AnyConnect on an Android device
  • How To: Connect to a network share, such as my departmental (Q:) drive via the VPN

Updated July 2014