Classroom Technology Support

Denis Sullivan

Any member of the Northeastern community may request audio-visual equipment at Northeastern University’s Boston campus for use in the classroom, within Snell Library or for special events. The ITS staff also offers technical assistance for individuals as needed, and conducts training sessions on the use of technology installed in classrooms for presentations.

Services Include:

Equipment loan
Operating Instructions/View the Classroom

Equipment Loan

The Help & Information Desk, located to the left of the entrance on the first floor of the Snell Library, provides faculty, staff and students with media equipment and technical support for both classroom instructional activities, and university-related functions and events.

Equipment loans – including portable items such as digital video cameras, LCD projectors, microphones and laptops – are available on a first-come, first-served basis.

To request equipment, or media or technical support with installed equipment in a classroom, login to myHelp, locate Presentation Support Services, and click on Audio-Visual Equipment Request. Your equipment will be scheduled only after your service request is completed and verified. The demand for equipment increases at the start of every term. Please plan ahead and request equipment at least two business days in advance.

The Help & Information Desk also distributes media equipment to students and faculty using the workstations and facilities within Snell Library’s collaboration rooms and the Digital Media Commons. Your HuskyCard can be used to check out and borrow equipment and accessories for use within those areas at the Help & Information Desk on the first floor of Snell Library. You can reserve CoLab group rooms by going to the myNEU portal and selecting NU Space Scheduling Online (NUSSO).

Classroom Equipment Operating Instructions and Panoramic Views

  • Instructions for operating the technologies installed in Boston campus classrooms are available:
    • In the classrooms
    • On myKnowledge – Search for the room number and building for related solutions.
    • On myNEU – Click on View the Classroom to search for a specific building and room to see a panorama of the room and detailed operating instructions for using classroom technology such as media equipment, classroom computers or personal laptops. NOTE: You will need QuickTime installed for the 360 degree views.
  • You will find information on lecture capture, student response systems (i.e., clickers), or other teaching technologies on the Academic Technology Services website or by searching myKnowledge. For best practices on how to use the knowledge base, see the myKnowledge page.

Classroom Technology Equipment Training

Academic Technology Services provides training for the installed classroom media and computer equipment. In 212 SL, there is a standard classroom equipment configuration where you can learn how to use the ceiling-mounted projector with your own laptop computer or with the installed media players, the instructor’s computer with touchscreen monitor, and Lecture Capture or other teaching technologies. Visit the ATS site to learn more about media training.


For information and assistance in using classroom technology or if you encounter problems during a class, call the ITS Service Desk at 617.373.4357 (xHELP) and press 1.


Classroom Technology Support – FAQs

Updated July 2014