Information Technology Services (ITS) provides standard hardware and software configurations for faculty and staff, along with standard public systems for student use.
ITS consults directly with Dell and Apple to select computer configurations that best fit the needs of faculty, staff and students. These options work best with the Northeastern computing environment, and are fully supported. Additionally, ITS works with Northeastern Procurement to ensure optimal pricing.
ITS recommends that desktop and laptop purchases for university use be made using the Apple and Dell Computer Store links in the University Related Purchases section on myNEU. Note: To purchase an Apple machine for university use, you must be registered with the Apple Online Store for Education.
Faculty and staff may also purchase systems through myNEU for personal use. Support for personal computers is provided by the vendors.
In each ITS-managed computer lab, Northeastern provides standard Dell and Apple systems for student use.
Students may also purchase personal computers that will best work in the Northeastern environment through the ResNet Resource Center website or myNEU. Support for these systems is available through ResNet and the vendors.
ITS has developed a standard configuration, called the Northeastern image, with versions for both Windows and Mac computers. This allows ITS to provide a standard set of software applications to Northeastern-owned computers, including those for faculty/staff office use, as well as lab and classroom computers.
A managed computer with the Northeastern image includes centralized authentication through your myNEU login, access to a wide range of software applications, and the benefit of knowing your computer is being centrally updated with the latest patches and upgrades to maintain a secure environment. ITS maintains and updates images for supported Dell and Apple models listed in the chart in the FAQs. Computers with a Northeastern image are fully supported by the ITS Service Desk.
See Software Access for Individual Use for more details on what software can be found or installed on your computer and in classrooms.
The Windows and Mac systems in the ITS-managed computer labs each have one of several standard software configurations, called the Northeastern image. The software and security on these systems are kept up to date, and are fully supported by the ITS Service Desk. You can access them using your myNEU login.
See Software Access for Individual Use for more details on what software can be found on Windows and OS X machines in the labs.
If you are purchasing a new computer for university use, go to My Marketplace on myNEU. Choose the features you need from the provided options, save your quote and place your order.
Once your office computer is delivered – before turning on your computer – follow the steps below:
- Desktops: Assemble your computer, monitor, keyboard and mouse and ensure all proper cabling to connect these components is set up, including being connected to an active NUnet port on campus with an Ethernet cable.
- Laptops: Make sure your laptop power adapter is connected and plugged in to a power outlet, and that it is connected to an active NUnet port on campus with an Ethernet cable.
- Contact the ITS Service Desk at 617.373.4357 – only after taking the previous steps – for assistance with setup or the remainder of the process. The Service Desk can assist you over the phone to make your computer a Northeastern-configured computer by directing you through the steps to start the imaging process. Or they can assist you by scheduling an appointment for a technician to make a site-visit and image your computer for you.
If you are purchasing a new computer for personal use, go to the Employee Discounts section on myNEU and follow the links to the Apple and Dell pages set up for Northeastern employees.
Staff at the ITS-managed computer labs are available to help students with any questions or issues.
The Northeastern ResNet Resource Center, via the website or in person at 4 Speare Commons, provides links to purchase recommended personal Apple and Dell systems with special pricing for students. ResNet also provides to students for general hardware and software issues on those systems.
For any questions about migrating to a new environment or concerning computer equipment purchases, please contact the ITS Service Desk at 617.373.4357 (xHELP) or firstname.lastname@example.org for more information.
For troubleshooting in ITS-managed computer lab systems, please contact the ITS Service Desk at 617.373.4357 (xHELP) or email@example.com.
For questions about setting up your personal laptop or desktop, or problem troubleshooting, contact the ResNet Resource Center via the website or at 4 Speare Commons, or call the ITS Service Desk at 617.373.4357 (xHELP) and press 2 for ResNet.