is a cloud-based customer relationship management product that supports a suite of applications available from Information Technology Services. Since integrates with other platforms used by the university such as the myNEU portal, Banner, Folderwave and Microsoft Outlook, it underlies many services and functions of university departments. Enrollment management, academic departments, support services and advancement depend on Salesforce to perform functions such as tracking donations, scheduling tutors or making appointments with advisors, monitoring student progress in courses to increase successful completion, and providing crisis management.

Applications built on include:

  • Advancement
  • Appointment Calendar
  • FACT
  • Travel Registry
  • Peer Tutoring
  • Community Engagement
  • Office of International Study Programs
  • We Care


Staff can access applications by logging in from while on the Northeastern NUnet wired or NUwave wireless networks, and through the VPN if off campus.

Faculty members have access to FACT through Blackboard. Students are able to access applications such as Appointment Calendar, My Travel Plans and Peer Tutoring through myNEU.

Get Started applications require staff members to have a license to access them. In order to gain access, you must submit a Account Access (New) request through the ServiceNow portal (sign-in may be required). This application process requires agreement from your department to pay an annual license fee. As of 2015-16, the fee is $454 per user/per year and is subject to change.

Staff members who would like to request a new project or integration development can request a consultation by visiting the ServiceNow portal to submit a general Request for Change (RFC), or by contacting the ITS Service Desk at 617.373.4357 (xHELP) or


For information or if you have a problem with a application, contact the ITS Service Desk at 617.373.4357 (xHELP) or email


How To’s – How To’s

  • How To: Request a account
  • How To: Bookmark

Updated October 2015