Consulting Services

Information Technology Services provides a wide range of technology consultation and development services to the university. Please contact the ITS Service Desk at 617.373.4357 (xHELP) or log a request via myHelp to engage ITS in a consultation.

  • Audio/Visual Technology Design and Installation – Consulting on the design and installation of A/V technology in classrooms, conference rooms and event sites.
  • Business Analysis – Consulting to understand your organization and objective, and assist in defining requirements and selecting a solution.
  • Business Application and Integration – Consultation and development services to help the university community develop enterprise applications and integrations.
  • Educational Technology – Consulting on various educational technologies and instructional design.
  • General System Design – Consulting to translate business requirements into technical specifications for server or database solutions, best practices, vendor recommendations, compatibility with existing Northeastern systems, and ITS standards.
  • Network Design and Structured Cabling Services – Consulting to translate business needs into technical requirements for network components and networking designs
  • Research Computing – Consulting on computing needs, including grant proposals, grant work, research computing hosting, storage recommendations, and software related to research computing to meet the needs of researchers.
  • Security – Consulting on security services to maintain secure access to critical assets, data sanitization and destruction, and information security risk management and assessment.
  • Software Acquisition and Distribution – Consulting to coordinate centralized software purchasing services, including financial considerations, institutional responsibilities, software licensing issues, and copyright law.

Audio/Visual Technology Design and Installation

Faculty and staff who would like to purchase and install technology in classrooms, conference rooms, event sites, or other departmental spaces, can contact ITS to request an Audio/Visual Design and Installation consultation. ITS staff evaluates the latest trends in equipment appropriate for university environments, and can assist with both new installations and the integration of new or replacement technology into existing configurations.

Consultation is usually provided at no charge except in cases where vendors are contracted to participate in the design and planning process. When vendors are involved, if they charge a consulting fee, you are responsible for that cost. ITS does oversee AV vendor installations and coordinates with the requester and other departments involved in the project. In all cases, funding for the equipment purchased based on this consultation must be provided by a department, a physical plant project, or a grant.

Because work of this type requires significant lead time, you are encouraged to consult with ITS at least six months in advance. For assistance, contact the ITS Service Desk at 617.373.4357 (xHELP).


Business Analysis

Faculty and staff who are seeking advice on how technology can help them reach new, or refine current, organization objectives should request a consultation with Information Technology Services Business Analysis personnel.

In consultation with you, the Business Analysis team gains an understanding of your organization to help you define your business, technology and security requirements. They then recommend the processes and technology needed to reach your goals, serve as liaison between you and the relevant ITS development staff by translating your functional requirements into technical specifications. They also assist with testing, and in developing user training and associated documentation.

For assistance, contact the ITS Service Desk at 617.373.4357 (xHELP).


Business Application Development and Integration Services

Faculty and staff who would like to create a custom application or integrate with existing services to meet a business need, automate an existing process, increase efficiency, or better serve the needs of the university community should request a consultation with Information Technology Services Application Development and Integration personnel.

The Application Development and Integration staff can assist you with determining the best applications and architecture for your needs. ITS-supported applications can be auto-populated with information from the university’s core information systems and/or other databases, and workflow can be automated, allowing for more efficient and accurate processing between various individuals or departments.

For assistance, contact the ITS Service Desk at 617.373.4357 (xHELP).


Educational Technology

Academic Technology Services assists faculty to choose and implement technological solutions for a wide range of classroom goals using effective and flexible technology solutions to support digital-age teaching and learning. ATS researches and tests new tools and technologies and makes recommendations in support of the strategic direction of teaching and learning.

To schedule an appointment, email ats@neu.edu. For assistance with in-room technology use, contact the ITS Service Desk at 617.373.4357 (xHELP).


General System Design

Business units, departments and colleges may contact Information Technology Services for a System Design Consultation to define their technical requirements for server, database and other technology solutions needed to support university business.

ITS evaluates best practices, vendor requirements and compatibility with existing Northeastern systems to provide you with a customized, cost-effective technical solution recommendation. By taking a holistic approach to your technology needs, you will be provided with the best solution.

For assistance, contact the ITS Service Desk at 617.373.4357 (xHELP).


Network Design and Structured Cabling Services

Faculty and staff interested in network design or installation or modification of a Local Area Network (LAN), should contact Information Technology Services for information and recommendations. The network design staff provides information regarding networking design solutions and installations that meet or exceed industry standards. Consultation may include the technical translation of business/IT requirements into network components, analysis of the need for non-standard networks, or the design of cabling solutions to enable the transport of voice, data, and video over copper and fiber optic media for construction projects or other renovations. The staff also provides and coordinates qualified vendors to install and test a structured cabling infrastructure.

Charges for this service vary depending on your needs, and may include materials and outside labor. An additional rate of $300 will be charged for every port installed (required for network activation).

For assistance, submit a service request from the Other Services section of myHelp or contact the ITS Service Desk at 617.373.4357 (xHELP).


Research Computing

Departments hiring researchers are urged to contact Information Technology Services during the hiring process to better meet the computing needs of the researcher. Faculty who would like assistance to define their requirements for research computing or to author proposals for research grants should also contact ITS and schedule a Research Computing Consultation. ITS will also assist in the design and implementation of new systems as necessary to support research initiatives.

The Office of the Provost, in partnership with ITS, has expanded the high-performance computational resources available to the university research community by establishing the Discovery Research Computing Environment. This high-performance and environmentally conscious cluster is intended to support the broad and diverse areas of research conducted at Northeastern in the physical, social, life and health sciences, bioinformatics and nanotechnology. The Discovery cluster provides access to many well-known applications, including Matlab, Mathmatica, Maple, SAS, Stata, and various Intel and GNU compilers.

For assistance or to request access to the Discovery cluster, visit the Research Computing website, or contact them at researchcomputing@neu.edu.


Security

Information Technology Services provides assistance with a range of information security issues, including risk assessment and mitigation recommendations for the use and handling of university and student-owned information; regulatory and university policy compliance; and data handling procedures. Upon request of faculty or staff, the ITS Security staff performs vulnerability and risk assessments for departments and data managers around all aspects of business process.

Contact ITS Security at itsecurity@neu.edu or the ITS Service Desk at 617.373.4357 (xHELP).


Software Acquisition and Distribution

Faculty and staff can request a software consultation with Information Technology Services when planning to purchase software or to modify software currently being used. This service includes an evaluation of your needs, and product/pricing/upgrade research and recommendations to enable faculty, staff and students to access applications. It also provides expertise related to costs, compliance with software licensing agreements, and copyright laws. Software Licensing staff negotiate and manage contracts, frequently working with multiple departments to share costs or acquire additional services. They also work with other ITS staff to review software for viability in the NUnet environment prior to purchase and advise on the best mechanism(s) for distributing the software.

There are generally no charges associated with negotiating and procuring software licenses, or with distributing software to Northeastern University end users using standard distribution methods. Departments are responsible, however, for the cost of the software application and any associated annual recurring licensing and maintenance fees charged by the software vendor.

You can request this service by visiting myHelp, and submitting Software Licensing and Distribution Request via the Service Catalog.

Updated July 2014