How To: Connect to the GlobalProtect VPN on a Mac computer

First, you must have installed the GlobalProtect VPN client on an ITS-managed computer, or an unmanaged or personal computer.

ITS recommends that you connect to the GlobalProtect VPN from your menu bar. GlobalProtect is represented by a globe icon.

  • When connected, the globe will have a shield.
  • When disconnected, the shield will be replaced with a red X.

To connect from the menu bar, click the GlobalProtect icon and select Connect.


The sign-on window will appear with the note “Authorized users only” – this is fine, simply enter your myNEU username and password to connect; the portal will be autofilled.


To disconnect, you can either shut down your computer, or manually rclick on the icon in the menu barĀ and select Disconnect.


Updated January 2015