Information Technology Services is dedicated to supporting your Northeastern experience by providing technology assistance and guidance. We encourage you to visit the ITS Help and Information Desk on the first floor of Snell Library or ResNet at 4 Speare Commons when you are on the main Boston campus. You may also contact the ITS Service Desk by phone at 617.373.4357 (xHELP) or email firstname.lastname@example.org.
New to Northeastern
- Get your Online Account – Includes your myNEU account and your @husky.neu.edu email address.
- Locate your NUID Information – The key identifier for most university records and systems assigned to you when you become a part of the Northeastern community.
- Determine whether you are buying a computer – Recommendations for discounted purchase of Apple or Dell computers which meet the current minimum system recommendations.
- Where to Go for Tech Support.
- Appropriate Use Policy (AUP) – All students are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy.
- Blackboard Learn – The online classes and learning management system used at Northeastern.
- HuskyMail and G-apps – Email, calendaring, document sharing, etc.
- TV and HuskyCable Service – Free cable TV channels in residence halls and select Boston campus locations.
- Information Security and Virus Protection – The SecureNU website provides guidance and notifications about how to keep your computer and information safe. NOTE: you can also obtain free Symantec antivirus software through Software Downloads on the myNEU portal.
- myApps – Virtual desktop access to university-licensed software applications
- myFiles – Free virtual storage available anywhere, anytime, to students through the myNEU portal.
- myNEU – The gateway to information and services available to students where you may register for classes, check financial aid, pay bills, and more.
- myHelp – Your self-service gateway to report a technology problem or request technology-related services.
- myKnowledge - Your self-service 24 x 7 x 365 access to search for solutions relating to Northeastern University technologies and services.
- NUwave Wireless Access – Secure wireless access using your myNEU username and password available in academic and administrative buildings and expanding into all residential halls by 2015.
- Northeastern Printing Plan – Provides a limited amount of free printing on connected black & white or color printers located in campus buildings and some residence halls.
- Telephone Support – Residence halls are equipped with phone jacks but students arrange their own service.
- ITS Training – Information Technology Services offers free online training, as well as free instructor-led classes on a variety of software applications and skills.
All students receive myNEU accounts during the admissions or registration process. Your myNEU account grants you entry to the myNEU portal, Northeastern’s online community, where you may access online student services – register for classes, check your financial aid, pay bills, etc. – as well as your HuskyMail and G-apps, campus announcements, calendar events and the Blackboard learning management system.
To obtain and claim your myNEU account:
- Full-time Undergraduate Admitted Students: Upon acceptance, admitted undergraduate students have a myNEU account. You will need to go to http://myneu.neu.edu and click on ‘How do I get a myNEU username/password?’ to claim your account. That same account will be converted from Admitted to Enrolled Student before the start of the term. For more information read How To: Claim a student myNEU account as an Admitted Undergraduate Day student.
- NU Online (College of Professional Studies)/Graduate Students/School of Law Students: Students obtain accounts when they become active students and must go to http://myneu.neu.edu and click on ‘How do I get a myNEU username/password?’ to claim your account. For more information read How To: Claim a myNEU account as a Graduate, School of Law or NUOL student.
Your NUID is the key identifier on most university records and systems. You will need to provide this number for most academic and financial transactions. Your NUID is embedded in your HuskyCard and is used for access to residence halls, the library or other buildings, for obtaining computer prints from the Northeastern Printing Plan, and can be used as a debit card to pay for food and services at many locations around the Boston campus. Log in to myneu.neu.edu to view your NUID number. Email email@example.com with any questions about obtaining Husky ID cards.
Buying a Computer
If you are wondering if you can use a computer you already own or if you should buy one for college, visit ResNet to view the minimum system recommendations and links to both the Apple and Dell sites for discounted purchase options. Because some colleges or departments have additional recommendations for computer configurations, you should also check with your department for details. See the Northeastern Homepage for links to the college websites and programs.
ITS provides both Mac and Windows computers in the InfoCommons and other computer labs, as well as at mini-labs conveniently located around campus.
Where to Go for Tech Support
- ResNet (student computer and residential network help, located in Speare Commons) – Computer recommendations, wireless information for students, free computer help services, HuskyCable support, and additional resources and links.
- Help and Information Desk in InfoCommons (computer labs, quick print stations, and help desk located on the first floor of Snell Library) – See Hours and Locations.
- ITS Service Desk (comprehensive technical assistance) – Provides phone support at 617.373.4357 (xHELP) and press #2 for student assistance, or contact via e-mail at firstname.lastname@example.org.
- myHelp – Your self-service gateway to report a technology problem or request technology-related services. Information about myHelp including frequently asked questions is available on the myHelp page.
- myKnowledge - Your self-service 24 x 7 x 365 access to search for solutions relating to Northeastern University technologies and services. Information about the ITS knowledge base is available on the myKnowledge page.
- ITS Training – Online and in-person training on university-supported applications.
Graduate Student Resources
If you will be serving as a graduate teaching assistant or participating in academic research while at Northeastern University, you may also find these pages helpful:
Other Helpful Resources
- ResLife – Department of Housing and Residential Life: Move-Out/Move-In Information, Policies and Publications, Safety and Security, Parents and Family, Campus Life, additional resources and links.
- NU Online Student Resources – Online tutoring, technical support, and more for NU Online (College of Professional Studies) students.