Hours & Locations

Technology help and assistance is accessible in many ways, whether online, by phone, email or in-person at several location on campus.

ITS can always be reached at 617.373.4357 (xHELP) and help@neu.edu.
NOTE: All hours are based local Boston time


Online

myHelp is where you can submit a request or report an incident online.
myKnowledge, our knowledge base, provides access to Northeastern-specific technical solutions 24 hours a day.

Contact the ITS website team with questions and concerns about this website.


Service Desk

617.373.4357 (xHELP)
help@neu.edu

Regular Semester Hours
Monday – Friday: 7:30 a.m. – 8 p.m.
Saturday: 8 a.m.– 4 p.m.
Sunday: 3 p.m. – 11 p.m.
Outside of regular Service Desk hours both the phone number 617.373.4357 (xHELP) and help@neu.edu are monitored by the staff at the Help & Information Desk near the InfoCommons in Snell Library.

The ITS Service Desk provides phone support for all of Northeastern University locations, including the graduate campuses in Seattle and Charlotte.


Help & Information Desk

Snell Library, first floor (next to the InfoCommons)

617.373.4357 (xHELP)
help@neu.edu

Regular Semester Hours
24 hours
Staffing is based on Snell Library’s building hours.

Upon entering Snell Library, the bright yellow Help & Information Desk is located to the left, near the InfoCommons. ITS staff is able to assist you with accounts, software, and computer issues.


ResNet Resource Center

Speare Commons, basement (next to ResMail)
Website
resnet@neu.edu

Regular Semester Hours
Monday – Thursday: 8:30 a.m. – 7 p.m.
Friday: 8:30 a.m. – 5 p.m.

The ResNet Resource Center (RRC) provides a wide variety of free computer assistance, including: general troubleshooting, basic file recovery, hardware replacement, Apple and Dell warranty work and support, HuskyCable support, network configuration/troubleshooting and more.


Academic Technology Services (ATS)

Digital Scholarship Commons
212 Snell Library
Website
ats@neu.edu

Regular Semester Walk-in Hours
Monday – Friday: 8 a.m. – 5 p.m.

Academic Technology Services offers consultation and support to faculty who are creating online content or incorporating flipped classroom techniques into their on-ground courses. The ATS staff provides walk-in support, scheduled consultation, and training in various formats to help faculty understand the functionality and application of teaching and learning technologies.