Updated May 2015
Information Technology Services is able to assist you with your technology needs on campus while you are at Northeastern – whether you are moving to the Boston campus during Welcome Week in the fall, or are returning from a N.U.in or co-op experience in the spring, Learn more about what is available in the residence halls and on campus in the sections below.
Before you arrive
Take the time to read our guide Incoming Students: Computer Purchase Recommendations and Technical Support for important information on:
- 2015-2016 Computer Purchase Recommendations and Discounts
- Technical Support and Repairs
- FREE Microsoft Office 365
- FREE Symantec Endpoint Protection (SEP) antivirus
- Printing at Northeastern
Appropriate Use Policy
Take the time to read the Appropriate Use Policy (AUP), which outlines the terms and conditions for using Northeastern’s information systems.
What to expect ON campus
All students living in university-owned residence halls have free access to HuskyCable, Northeastern University’s own cable TV service, offering over 80 broadcast and premium channels.
What you will need:
- A coaxial TV cable (Available at the Northeastern Bookstore and most major electronic retailers)
- Your TV’s manual (You can download this from the manufacturer’s website if you don’t have it on hand)
- Your TV’s remote
Details on HuskyCable basics, instructions for setting up HuskyCable on your TV and helpful tips can be found in the forthcoming Connection Kit (available July 2015).
All students living in university-owned residence halls are provided with Internet access through ResNet, a high-bandwidth, high-speed wired network. Students are required to register annually to use the network. We strongly encourage students to use ResNet whenever possible as it is significantly faster than any wireless network, providing you with a better experience for streaming video or gaming.
What you will need:
- A device with an Ethernet port or USB to Ethernet Adapter
- An Ethernet cable (CAT5 or CAT6) not to exceed 25 feet
- Your myNEU username and password (to register)
Details on ResNet, instructions for registering for ResNet access and more can be found in the forthcoming Connection Kit (available July 2015). Ethernet-enabled devices may be registered on ResNet.
All students living in university-owned residence halls have the ability to access to wireless Internet.
NUwave – secure wireless Internet access
The secure wireless network, NUwave, is available in academic, administrative and residential buildings, providing easy Internet access as you move around campus. Your myNEU username and password are required to connect to NUwave. You will also need to accept the wireless.northeastern.edu certificate. NUwave only supports WPA/WPA2-Enterprise wireless security.
NUwave is currently being expanded within the university-owned residence halls (details here). All residence halls will have 100% NUwave coverage by August 15, 2015.
What you will need:
- Your myNEU username and password (to login)
NURes-device – unsecure wireless Internet access (devices only)
Within the residence halls, NURes-device provides unsecured wireless access to devices that cannot connect to NUwave, as they do not support 802.1x. NURes-device is not intended for, nor will it support any higher-level device, such as a computer. Supported devices include: PS3, PS4, Apple TV, Roku 1/2/3, Chromebook, most Kindles, and most smart TVs. A full list of what systems are compatible is available here.
Important Notice For 100% NUwave buildings — Do NOT Set Up Personal Wireless Routers
The Appropriate Use Policy (AUP) prohibits students from connecting personally-owned routers and/or wireless access points to the ResNet network in residence halls have 100% NUwave wireless coverage. Failure to comply with the AUP may result in action by ITS, including: loss of network use; referral to the Office of Student Conduct and Conflict Resolution (OSCCR).
Also the addition of non-ITS wireless access points in areas where NUwave is offered degrades the service for both the NUwave network and the additional access point. Finally, there are security concerns with the amount of personal information that may be leaked from these additional access points.