Northeastern Printing Plan – FAQ

The Basics
Printing from a Computer
Email to Print

The Basics

How much does it cost to participate in this program?
The print credit is provided to all undergraduate, graduate, and faculty and staff members for free. Once that amount is used, you will need Husky Dollars to do additional printing at the swipe-to-print stations.

How much free printing do I get?
Annually undergraduate, graduate, faculty and staff receive $120 in print credits to be used throughout the entire academic year. There is no rollover of prints; you cannot accumulate pages across print periods. The total number of pages you get will depend on the type of print you select:

  • Black and White Letter (8.5×11) | $0.10 per piece of paper
  • Black and White Tabloid (11×17) | $0.30 per piece of paper
  • Color Letter (8.5×11) | $0.30 per piece of paper
  • Color Tabloid (11×17) | $0.75 per piece of paper

Will I be warned that I am running out of pages?
There is no warning if you are nearing the end of the $120 print credit balance. If you do not have enough pages to print a job, your Husky Dollars will be debited for the shortfall. Your balance is displayed every time you swipe your Husky Card at a swipe-to-print location, so you are able to track how much remains every time you go to print.

How can I check my print credit balance?
You can check your print credit balance by logging into myNEU and using the “Husky Card Account Balances” and “Husky Card Account Transactions” applications. This information is also available in the Northeastern app NUGO, and your balance is displayed every time you swipe your Husky Card at a swipe-to-print location.

What happens when I exceed my print credit balance?
You can purchase additional pages by adding to your Husky Dollars. Any additional pages will be charged to your Husky Card. You should monitor your print balance and add Husky Dollars as needed.

Will my unused print credit balance from one print period roll over into the next print period?
No. Print credit balances reset annual just prior to the start of the new academic year in September (typically during Intersession in August). Previous balances will not be carried over.

Can I borrow prints from a future print period?

How long will my printout be available?
Your print request will remain available for 24 hours.

Can I print double-sided?
Yes. Double-sided printing is the default for all documents sent to the 8.5×11 black & white printers. You can alter the print settings to do duplex.

I am a faculty member. How can I help students conserve paper?
When you assign students to download materials from online resources, please remember that students do not have unlimited free printing.

I just got notified that my myNEU account is about to expire. Will I still have access to my print allowance after my myNEU account is gone?
No. After you lose access to myNEU, you will not have access to any free or paid prints on the Northeastern Printing Plan.

Printing from a Computer

How do I connect my personal computer to the Northeastern printing queues?
To print to the queues, you must download and install the Virtual Print Client from myNEU. See How To: Install the Virtual Print Client software on your own computer. If you are on campus, you must be connected to either a wired campus network (ResNet/NUnet) or NUwave. Printing will not work using NUwave-guest.

Can I print from the ITS-managed computer labs?
Yes, all ITS-managed lab computers have the Virtual Print Client installed.

Email to Print

How many print submissions can I send within one email?
Each attachment will create its own print job. Each email is limited to 10 attachments. The total size of an email cannot exceed 25 MB, as that is the maximum size allowed by both HuskyMail (Gmail) and Faculty/Staff email (Office 365).

Is there a limit to how many print submissions I can submit in one day?
Yes, there is a limit of 100 submissions within a 24 hour time frame.

Can I print from any email address?
Students can only submit jobs from their Husky email ( and faculty/staff can print only from their NEU email ( Other email addresses are not supported.

Can I customize what queue the job will go to?
At this time the Email to Print feature is only able to direct jobs to the Black and White 8.5×11 queue.

Can I email from any email client?
Yes, all email clients are supported, including mobile clients.

What file formats are supported by the Email to Print feature?
Supported document types include:

  • Word – .doc, .dot, .docx, .rtf
  • Excel – .xls, .xlt, .xlsx, .xltx, .xltm, .xlsm, .csv
  • PowerPoint – .ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx
  • Visio – .vsd, .vss, .vst, .vdx, .vsx, .vtx, .vdw
  • Open Office – .odt, .ods, .odp
  • Image – .jpg, .jpeg, .png, .bmp, .gif, .tif
  • Email – .txtj, .mht, .emlj, .ini, .cfg


What happens when there is a printer jam, error, poor quality output or your printout is missing?
You should visit the Help & Information Desk in Snell Library where ITS will assist you in reprinting your material or give you a refund. You will be asked to submit the sample of the bad output as proof of the problem. The monitor will then review your claim and your account will be credited at the discretion of the monitor. All claims must be made within 24 hours. Refunds will be in the form of a print credit only.

What happens if you have a problem swiping your Husky Card?

  • Make sure you are using the card correctly and that the card is in good condition.
  • If you have a replacement Husky Card and subsequently find your original card, use the replacement card for printing. Your original card becomes inactive when you get a replacement.
  • Make sure your card is as flat as possible by holding it flat (a slight curve in the card may prevent it from being read).
  • Slide your card slowly so it can be read.
  • If you have just received your new Husky Card, wait one hour.

Under what circumstances will a claim for print credit NOT be honored?
The following errors will not entitle you to a print credit:

  • Printing the wrong document
  • Accidentally hitting the print button
  • Printing with the wrong page orientation (landscape vs. portrait)
  • Too many copies of the same document

Updated November 2015