NUwave – FAQ

Where is NUwave available?
NUwave is available at all Northeastern campus locations in academic and administrative buildings, as well as in university-owned residence halls. The Boston campus also has NUwave available in many outdoor spaces on campus, including all the major quads.

Who can access NUwave?
NUwave is available to any individual with a myNEU username and password.

What is the difference between the NUwave-guest wireless network and NUwave?
The NUwave network provides secure access to all Northeastern applications, resources and services based on your role at the university. NUwave-guest provides limited access to people visiting the Northeastern campus. Northeastern students, faculty and staff must use the NUwave network.

When I’m in the residence halls, I also see a NURes-Device network. Is that how I should connect my mobile device?
No. The NURes-device network is specifically for devices that do not support 802.1x and are not able to connect to NUwave, including Apple TV, Amazon Fire, Kindle (first generation), Nintendo 3DS, and Roku devices. You should ALWAYS connect your computer(s) and mobile phone(s) to NUwave for secure wireless access.

Why does my NUwave connection sometimes seem slow?
Use of bandwidth-heavy online games and streaming video can negatively affect the wireless network’s performance.

I’m getting a weak NUwave signal on campus. What’s wrong?
If the signal strength is low and you believe the area should be covered by NUwave, please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@neu.edu.

Updated August 2015