NUwave-guest – FAQ

The Basics

What is NUwave-guest?

Who should use NUwave-guest?

I have a myNEU login, but in the past I have connected to NUwave-guest. Why do I need to use NUwave?


General Access

How do I access NUwave-guest?

Why does NUwave-guest require registration?

What can I access with NUwave-guest?

What are the computer requirements for NUwave-guest?

How long does guest access last?

How many devices can I use with a single registration?

I have a cell phone that is not on AT&T, Sprint, T-Mobile, Verizon. How can I register?

I do not have a cell phone. How can I register?


Conference Access

I am running a conference. What steps do I need to take to provide my attendees with wireless access?


Help!

I am having difficulties with NUwave-guest. How can I get help?


The Basics

What is NUwave-guest?
NUwave-guest is intended for guests visiting Northeastern University who need wireless access. It provides individuals without a myNEU login limited Internet access to most browser-based applications, email and VPN access. NUwave-guest is the open access (not secured) wireless network on campus and is available in administrative and classroom buildings, as well as libraries. Guests will need to register through a web portal before accessing the Internet.

Who should use NUwave-guest?
NUwave-guest is intended for visitors and short-term guests. If you are a student, faculty, staff or sponsored account holder, you must use NUwave  and not NUwave-guest.

I have a myNEU login, but in the past I have connected to NUwave-guest. Why do I need to use NUwave?
NUwave is intended for student, faculty, staff and sponsored account use, and is built with the needs of these audiences in mind, so it offers users  several advantages over NUwave-guest. In short, the NUwave wireless network:

  • Provides a secured wireless network connection
  • Does not have a time limit
  • Offers exclusive wireless access to internal systems
  • Allows students to print wirelessly using the virtual printing system
  • Only requires you to sign in once
  • Access NUwave by using your myNEU username and password.

General Access

How do I access NUwave-guest?
There are three different ways to access NUwave-guest, depending on your role and physical location:

Standard guest registration
Available at all Northeastern locations

A standard self-registration process is available at all Northeastern locations. Individuals wishing to use NUwave-guest need to register through the guest wireless portal page, providing their name, cell phone number (accepted carriers are AT&T, Verizon, Sprint, T-Mobile, MetroPCS, and US-Cellular) and email address. Following the completion of the registration form, guests receive a text message containing their user name and a password for the login page.

User names are case sensitive. Guests are provided with guest wireless network access for 12 hours, on up to three devices, anywhere that NUwave-guest is offered on campus. Once the allotted time expires, guests will be required to re-register in order to receive a new password to continue to use the guest wireless network.

Special instances:

  • Basement areas of West Village F, International Village and Behrakis – Due to the possible lack of cell coverage in these areas the user name and access code will be displayed within the browser window following the completion of the registration form.
  • Northeastern locations in multi-tenant buildings not fully occupied by the university – For security these locations require a special access code in addition to the standard registration process. Key on-site personnel are provided with the access code, which changes on a monthly basis. These locations include: 177 Huntington Avenue (select floors only), 236 Huntington Avenue, and the Boston Financial Campus (Broad Street).

Conference and events registration
Available at all Northeastern locations

  • One-day event: a single conference code is created for use by all event attendees. This code is only valid for the day it is generated.
  • Multiple day events: individual usernames and passwords are created for each attendee, valid for the duration of the conference/event.

Additional information appears in the Conference Access section below.

Hotel guests
Warren Conference Center & Inn only

Hotel guests are provided with an individual username and password (one per room) valid for the length of their stay and for up to 10 devices.

Why does NUwave-guest require registration?
The registration process provides a greater level of security for our campus networks by limiting Internet access to identified guests visiting Northeastern for a certain period of time. This is similar to the free registration for wireless access at a coffee shop or an airport.

What can I access with NUwave-guest?
NUwave-guest has limited Internet access to most browser-based applications, email and VPN access. The network is intended for light web browsing for people who do not have myNEU login credentials. It does not support FaceTime or Skype video chat.

What are the computer requirements for NUwave-guest?
To access NUwave-guest, you will need a wireless network card installed on your computer and you will need to be in one the NUwave service areas. Your computer will most likely automatically detect NUwave-guest. Please see the list of ITS supported computers and operating systems for more details.

How long does guest access last?
Standard guest accounts are valid for 12 hours. This time frame starts when the guest registers. Once that time has expired, you will have to re-register. Guest access for conferences will vary.

How many devices can I use with a single registration?
Guest accounts are valid on up to three different devices.

I have a cell phone that is not on AT&T, Verizon, Sprint, T-Mobile, MetroPCS, or US-Cellular. How can I register?
Individuals who don’t use the five carriers listed above, including guests with international phone numbers and guest using applications such Google Voice will not be able to register directly through the guest wireless portal. These guests must visit the Help & Information Desk on the first floor of Snell Library (located next to the InfoCommons) for in-person registration assistance. A government issued photo id will be needed to complete the registration process.

I do not have a cell phone. How can I register?
Visit the Help & Information Desk located to the left of the entrance on the first floor of Snell Library for in-person registration assistance. A government issued photo id will be needed to complete the registration process.


Conference Access

I am running a conference. What steps do I need to take to provide my attendees with wireless access?

For more details, visit How To: Provide NUwave-guest access to conference/event attendees.


Help!

I am having difficulties with NUwave-guest. How can I get help?
Contact the ITS Service Desk at 617.373.4357 (xHELP) or visit the Help & Information Desk located to the left of the entrance on the first floor of Snell Library. Outside of regular Service Desk hours  both the phone number and email are monitored by the staff at the Help & Information Desk near the InfoCommons in Snell Library.

Updated April 2015