Instant Messaging (Microsoft Lync) – FAQ

What operating systems are supported?

  • Windows: Windows 7, Windows 8, Windows 10
  • Mac: Mac OS X v10.5.8 or later

How do I obtain the Microsoft Lync client?
Microsoft Lync is included on all Northeastern configured PCs. Northeastern configured Macs can install it through Self-Service.

Faculty and staff with machines not managed by Northeastern may download Lync on the myNEU portal under Software Downloads.

What username and password do I use to log in?

  • On a Northeastern-managed PC with Office 2010: Sign in with your email as your sign-in address.
  • On a Northeastern-managed Mac with Office 2011: Sign in with your email, and your myNEU username and password.

How do I disable Microsoft Lync from starting automatically when I log in to Windows?

  • Tools->Options
  • Select Personal
  • De-Select Automatically start Lync when I log on to Windows


Are there any limitations to the number of contacts or groups I may add to my contact list?
Groups are limited to 30 and contacts are limited to 250.

What are activity feeds?
Lync’s Activity Feed displays your contacts, their current status (“Heading to a meeting”) messages and their availability.

How long will my instant message conversations be saved to my email?
Instant messages are not saved by default. If you save an instant message conversation to Outlook, it will be in the Conversation History folder.

Can I access Microsoft Lync from a mobile device?
At this time Lync is not supported on mobile devices.

Can external users participate in online meeting?

For a scheduled meeting, follow the instructions in How To: Create an online meeting request  through Outlook or through Lync, and once the meeting invitation is open in Outlook, add any external email addresses.

For an unscheduled meeting, follow the instructions in How To: Start an unscheduled online meeting or conference call by using Meet Now within Lync.

Updated August 2016