Student Email, Calendar & Documents (HuskyMail and G-apps) – FAQ

The Basics

What email, calendar and online document services are available for students?

What if I already have a personal Google/Gmail account?

Can I change my @husky.neu.edu account username? How can I reflect a formal name change?

How do I change my password?

I’ve graduated; can I still use HuskyMail and the G-apps services?

I’m a faculty/staff member; can I access G-apps services?

Are G-apps services accessible for students with disabilities?

Do I need to configure any of my G-apps services?


General Access

How do I log into my G-apps at NEU account?

Which mobile devices support access to G-apps services?

What URLs do I use to directly access G-apps services?


HuskyMail

How can I get access to HuskyMail?

How can I access my HuskyMail?

Is HuskyMail the only Northeastern email solution offered to students?

Am I required to use my @husky.neu.edu account?

I’m a student and a staff member. Can I activate a HuskyMail account and keep my staff Northeastern-hosted mailbox for university business?

How do I find other students, faculty, and staff email addresses?

Can I use other email applications to read my HuskyMail messages?

Will my HuskyMail address be compatible with Northeastern mailing lists?

How do I change the ‘Sent From’ address on my account?

How do I migrate non-myNEU address books to the HuskyMail service?

Where can I find additional information about setting up my mobile device to access HuskyMail?


G-apps

Why are some G-apps services slightly different from similar services that are publicly provided by Google?

Can I log into other Google-sponsored services with my G-apps username and password (e.g. gmail.com, blogger.com, etc.)?

I would like a new service added to G-apps. Who can I contact?

Are there limitations on file sizes within the G-apps services?

Can I synchronize my G-apps calendar with my mobile device?


Privacy and Security

Is my G-apps account secure and private?

What are the most important things I can do to protect the privacy and security of my G-apps account?

Where is my email and other data stored while using G-apps?

Who other than myself has access to my HuskyMail and G-apps data?

Is the information I store in G-apps publicly available?

Does the Northeastern Appropriate Use policy apply to me while using G-apps?

Can the university revoke my G-apps account for violation of the Northeastern Appropriate Use Policy?

Can Google revoke my G-apps account for violation of Google policy?

If access to my G-apps account is revoked by Northeastern, can I regain access?

If access to my G-apps account is revoked by Google, can I regain access?


The Basics

What email, calendar and online document services are available for students?

HuskyMail and G-apps services are a collection of tools provided by Google for use by all Northeastern students, including all current undergraduate, graduate and Northeastern University Online students. These tools include:

  • HuskyMail - Use your Northeastern email address with Google’s email interface. HuskyMail boasts many features that exist within Gmail, including the mail search tool, spam filter, integrated chat using your @husky.neu.edu email address and over 30 gigabytes of storage.
  • Calendar - Use this online calendar tool to coordinate meetings, schedule events, and share your calendar with others.
  • Documents & Spreadsheets - Create and share documents, spreadsheets, and presentations online, and download them to your favorite desktop applications. Collaborate on documents in real-time across campus and across the world.

What if I already have a personal Google/Gmail account?

Your HuskyMail and G-apps services account is completely separate from your personal Google/Gmail account. Therefore, nothing will change about your personal Google account. If desired, you may set up either account to send on behalf of both email addresses. Please see Google for more information about Adding a custom ‘From’ address.

Can I change my @husky.neu.edu account username? How can I reflect a formal name change?

Your HuskyMail username is the same are your myNEU username. This username cannot be changed unless a formal name change (PDF) has been established with the Registrar’s Office.

How do I change my password?

Your credentials are the same as your myNEU credentials. Change your password through the myNEU portal (use the my profile link). Your Google Password can be changed through the HuskyMail Settings menu on the Account tab.

I’ve graduated; can I still use HuskyMail and the G-apps services?

Yes. After graduation you retain access to your HuskyMail and G-apps services unless you request to be removed. In addition to this, if you choose, three months after Commencement you will be eligible to sign up for Husky Nation and the associated lifetime @alumni.neu.edu email address. This is an email forwarding service you may use to forward your Northeastern email to another email account.

I’m a faculty/staff member; can I access G-apps services?

No. G-apps at NEU is only available to Northeastern students.

Are G-apps services accessible for students with disabilities?

The HuskyMail service is available using HTML. The best way for students with disabilities to access their G-apps services is to use feature rich applications, such as MS Outlook, through external protocols (e.g. POP/SMTP, XMPP, iCal, and APIs) as most of the services are not natively accessible.

Do I need to configure any of my G-apps services?

Drive needs to be configured to display the correct last update time on your documents. To set your current time zone within Drive, click the gear icon in the upper right, select Settings from the dropdown menu. From within the General tab, choose your time zone.
For more information on security and privacy, see the Security and Privacy section.


General Access

How do I log into my G-apps services?

You can access your G-apps services through the myNEU portal. After activating your account, the email and calendar icons will provide access to HuskyMail and the calendar service. To access HuskyMail directly, go to http://mail.husky.neu.edu. Once logged into a Google App service, the other services can be accessed from links at the top left of the window.

Which mobile devices support access to G-apps services?

G-apps services are supported on a variety of mobile devices, with a range of capabilities and services depending on the device. Get more information here. When using mobile applications, be sure to use your Google Password, rather than your myNEU password.

What URLs do I use to directly access G-apps services?

To read and reply to email messages, view your calendar and browse your documents directly from the web, use the following URLs:


HuskyMail

I am a student. How can I get access to HuskyMail?

Undergraduate students get access to HuskyMail when they are admitted. Graduate and continuing education students will gain access on enrollment.

If you have questions about access to myNEU, call the ITS Service Desk at 617.373.4357 (xHELP) for assistance.

How can I access my HuskyMail?

All students can access their Northeastern University HuskyMail though myNEU. To access HuskyMail directly, go to http://mail.husky.neu.edu.

Is HuskyMail the only Northeastern email solution offered to students?

Yes, HuskyMail is the only email service offered to students.

Am I required to use my @husky.neu.edu account?

Yes. According to the Student Handbook: “Students are required to check their official email address on a frequent and consistent basis in recognition that many communications may be time-critical.” If you do not intend on checking your HuskyMail account regularly, it is recommended that you forward mail to an account that you check more frequently.

I’m a student and a staff member. Can I activate a HuskyMail account and keep my staff Northeastern-hosted mailbox for university business?

In this instance you will have two separate accounts – your HuskyMail and your staff email through Microsoft Exchange. HuskyMail activation only affects your student myNEU mailbox. Your faculty/staff mail account on Outlook is not affected and should continue to be used for all university business.

How do I find other students, faculty, and staff email addresses?

Northeastern’s address book will auto-fill as you type in the name of the desired contact. When composing a new message, begin typing the name of the person you wish to contact. When the name of the person you want to contact displays, select it using your mouse, or by using the arrow keys and then clicking Enter.

Can I use other email applications to read my HuskyMail messages?

Yes. You can use any external mail client that supports the IMAP or POP protocol.

Will my HuskyMail address be compatible with Northeastern mailing lists?

Yes. You should continue to receive all mailing list messages in your new HuskyMail account as long as you are subscribed from your @husky.neu.edu address. Closed mailing lists only allow list subscribers to send messages. You should subscribe to these mailing lists with your @husky.neu.edu address.

How do I change the ‘Sent From’ address on my account?

Follow these steps on Google for adding a custom ‘From’ address to change the Sent From address on your account.

How do I migrate non-myNEU address books to the HuskyMail service?

Follow these steps on Google for exporting contacts from other mail providers (to export your non-myNEU address books), then follow these steps on Google for Importing CSV files (to import them into the HuskyMail service).

Where can I find additional information about setting up my mobile device to access HuskyMail?

See Gmail Mobile Help.


G-apps

Why are some G-apps services slightly different from similar services that are publicly provided by Google?

G-apps services have been customized for optimal educational collaboration. Current Google users might notice that not every feature and function is identical to comparable features in the G-apps service. Northeastern will evaluate additional Google services as they become available.

Can I log into other Google-sponsored services with my G-apps username and password (e.g. gmail.com, blogger.com, etc.)?

Your G-apps username and password will only work with the services that have been deployed by Northeastern. To access other Google services, you will need to apply for a non-Northeastern account directly through Google.

I would like a new service added to G-apps. Who can I contact?

Information Technology Services will work with the Northeastern community to evaluate additional services. If you have any suggestions, contact the ITS Service Desk at 617.373.4357 (xHELP) or help@neu.edu.

Are there limitations on file sizes within the G-apps services?

In HuskyMail, each message can be up to 20MB in size, including attachments. Google Docs’ file size limits vary by file type, but a full breakdown is available in the Google Docs Help Documentation.

Can I synchronize my G-apps calendar with my mobile device?

Yes. To have changes to your calendar automatically reflected on your phone, download and install the Google Sync for Mobile application from your mobile phone browser.


Privacy and Security

Is my G-apps account secure and private?

Northeastern takes reasonable steps to protect the security and privacy of electronic experiences, including the authentication processes necessary for students to log in to the G-apps account. Google is responsible for the security and privacy of their electronic experiences and storage of information.

What are the most important things I can do to protect the privacy and security of my G-apps account?

Take the following steps:

  • Choose a hard-to-guess myNEU password and change it often.
  • Choose a hard-to-guess myNEU password reset challenge answer.
  • NEVER share your myNEU password under any circumstance.
  • NEVER reply to a request for your password.
  • Whether you use a private or public computer, always fully quit the web browser application when finished using G-apps. Closing the browser window is not enough to protect your account from unauthorized access.

Where is my email and other data stored while using G-apps?

All email and data created and stored while using G-apps at NEU are stored on Google resources. Northeastern does not control these resources.

Who other than myself has access to my HuskyMail and G-apps data?

In cases involving possible wrongdoing, where information stored in G-apps may be relevant to an official university investigation, the Office of Information Security and Identity Services may utilize administrative access measures to access one or more student G-apps accounts. Your G-apps account and the data stored within can also be accessed by law enforcement acting under a subpoena, search warrant or other lawful government order.

Is the information I store in G-apps publicly available?

No. You can choose, however, to share your information by sending or forwarding it to others, or by using sharing features as may be offered by G-apps at NEU.

Does the Northeastern Appropriate Use policy apply to me while using G-apps?

Yes.

Can the university revoke my G-apps account for violation of the Northeastern Appropriate Use Policy?

Yes.

Can Google revoke my G-apps account for violation of Google policy?

Yes.

If access to my G-apps account is revoked by Northeastern, can I regain access?

The answer depends on the circumstances under which the account was revoked.

If access to my G-apps account is revoked by Google, can I regain access?

Google alone has the ultimate decision as to whom they allow to access their systems. For this reason, it is critically important to read and comply with both the Northeastern Appropriate Use Policy and the Google Terms of Service.

Updated July 2014