Faculty/Staff Email and Calendar – FAQ

How do I get a faculty/staff email account?

Faculty and staff receive @neu.edu email accounts on their start dates. Contractors, vendors and others affiliated with Northeastern who need email and desktop computer access must obtain sponsored accounts to use these resources.

I have forgotten my email password. How can I get a new one?

Call 617.373.4357 (xHELP) for assistance with passwords or any other issues or use myHelp through the myNEU portal to open a request for a password reset.

How can I learn more about using Microsoft Outlook?

Information Technology Services provides free online training for Outlook through access to Lynda.com. For more information about this free training, go to the Training webpage. You can also search myKnowledge for solutions to specific questions you may have.

How can I install Microsoft Outlook on my personal machine at home?

Windows MS Office 2013, Project 2013, Visio 2013 and Mac Office 2011 are available for purchase at a special NU rate for a home computer.

Can I access my email via the web?

Yes. Open your browser and visit http://outlook.neu.edu to access Outlook Web based email. Login using your myNEU username and password.

What are some of the features of the Outlook Web based email system?

By using the Outlook Web based email system you are able to:

  • Set “out of office” automatic email replies
  • Search and sort email quickly and easily
  • Use “drag and drop” to manage mail messages (filing, deletion)
  • Create personalized email “stationery”
  • Read encrypted email
  • View at a glance whether a message has been replied to or forwarded
  • Delegate meetings and tasks
  • Make menu options appear with a right click of your mouse (Ctrl click on the Mac)

What Web browsers are supported by Outlook web access email system?

Internet Explorer 6 & 7 support the full web client, and Firefox 2.0 supports the light version. On the Mac, Outlook Web Access (the light version) works with FireFox 2.0, but does not work with Safari. You can download FireFox from http://www.mozilla.com/en-US/firefox/.

How do I configure my email client for POP?

POP is not a supported protocol.

I use IMAP for my NU email. How do I configure my email client for IMAP?

Follow this myKnowledge solution.

I am a retiree from Northeastern. Can I choose to retain my email account after leaving the university?

Yes. As part of Human Resources Management’s retirement intake process, eligible faculty and staff may elect to retain their University-owned email address and account. Participating retirees access this account via a web browser.

Personal address books are not automatically preserved at retirement. Retirees for whom a personal address book is essential, are recommended to export personal address books prior to leaving the University.

Accounts are subject to annual renewal by replying to an invitation emailed by the University.  Any un-renewed account is terminated and all content is permanently deleted.

What if I have more questions?

Contact the ITS Service Desk 617.373.4357 (xHELP) if you have additional questions or if you need assistance.

Updated July 2014