New VPN Is Live: Install New GlobalProtect Software | Learn More

A new Virtual Private Network (VPN) is now live as part of Information Technology Service’s continued efforts to enhance the security of Northeastern’s network. The new VPN provides secure off-campus access to all students, faculty, staff and sponsored accounts at Northeastern.

The VPN is used by individuals needing to access certain Northeastern resources from a location that does not have a Northeastern network. The VPN is required to access several university resources, including shared departmental (Q:) drives, certain library databases, personal workstations and data centers. Help protect your information, and the university’s, by using the VPN when remotely accessing these university resources.

Web-based university resources such as Northeastern’s websites, myNEU, Blackboard and Sharepoint are NOT affected, nor is the myApps remote application service.

New VPN Software – Palo Alto GlobalProtect
New Standard For Remote Desktop Access – Effective January 30, 2015
VPN Open House – Thursday, January 22, 2015

New VPN Software – Palo Alto GlobalProtect

With the switch to new VPN comes the launch of new VPN client software – Palo Alto GlobalProtect. This software is ready and available to the Northeastern community, as detailed in the How To’s linked below. A list of operating systems that support the new GlobalProtect VPN client software is available here.

VPN Installation, Set Up & Connection How To’s
VPN Frequently Asked Questions (FAQs)

New Standard For Remote Desktop Access – Effective January 30, 2015

Based on audit recommendations, ITS has defined a new standard for remote desktop access. Over the last few months ITS has worked with groups across campus, including researchers and departmental IT providers, to ensure a smooth transition. The following will go into effect on January 30, 2015:

Individuals (including non-Northeastern researchers and/or contractors) using certain remote desktop applications – such as Microsoft Remote Desktop Protocol (RDP), PC Anywhere, and Apple Remote Desktop – will need to use the VPN in order for those applications to work properly.

At this time other applications and services are not impacted by the new remote desktop access standard. SSH, FTP, HTTP, HTTPS will continue to be accessible without the VPN. Please note that the VPN requires a myNEU username and password in order to log in, so individuals who do not have a myNEU username and password will need to obtain one through a Sponsored Account.

VPN Open House – Thursday, January 22, 2015

Have questions about the new VPN? Unsure whether you are impacted by the forthcoming new standard remote desktop access? Need assistance setting up the new VPN software on your computer or mobile device? Join ITS for an Open House to learn more about the new VPN, the GlobalProtect software and the new remote desktop standard. ITS staff will be available to assist with any issues that you have encountered. We are also interested in hearing your feedback.

Thursday, January 22, 2015
11:30 a.m. to 1:30 p.m.
333 CSC (Student Senate Chambers)

Please RSVP so that we may tailor the open house to your needs, and have the appropriate staff in attendance to answer your questions.

Questions or concerns? Please contact the ITS Service Desk at 617.373.4357 (xHELP) or

Perks of Being a Student

Students doing group work

Student. Discount.

These may be two of the best words during your time here (second to maybe “Free Pizza”). You may not be aware, but Northeastern ITS is the source of a bunch of stuff you want or need – for less or for nothing.* Take full advantage of your student status with these offerings:

Microsoft Office – We’ve talked about this a lot recently, click on over here to learn how you can get the latest Mac or Windows Office version for FREE.

Software Downloads – If you haven’t looked at this section under the Self Service tab on myNEU, you should (the link is under the Study and Course Resources section). This is where you get the software for your computer to utilize the free printing on campus, SAS, EndNote and a free version of the Symantec Endpoint Protection antivirus software.

Free & Discounted Software – This section on myNEU is one of a few sources for software (Self-Service tab, under the Tech Marketplace section). ITS has negotiated a number of deals with vendors to get you software for use on your personal computer for free or for a serious discount (like Adobe Creative Cloud, the whole thing, for $20/month). Microsoft’s DreamSpark program is also available to get a lot of their more specialized software, and you can learn more about that here. Few tips: You may need to sign in again with your myNEU username and password. Mac users – be sure to access the site using Safari, the vendor site isn’t a fan of other browsers.

Direct-from-Vendor Software – In some cases you have direct access to some of the big players in specialized software – AutoDesk (AutoCAD, Maya, Revit), Wolfram Mathematica and Mathworks MATLAB. Search myKnowledge to find the directions for contacting the vendor.

Northeastern Printing Plan – Every September, Northeastern provides a $120 credit on your Husky Card for printing. Currently there are a total of 40 black-and-white and color printers across the Boston campus that are part of the Northeastern Printing Plan. Learn more about how this works and find where exactly the printers are located here.

Need to add more money for printing? If you have a $0.00 balance on your printing credit, you can add funds on your Husky Card and use Husky Dollars to pay for printouts. The $120 printing credit refreshes at the start of every academic year. Training – When you want to know how to do something with software or on the web – as new skills for co-op, or just for fun – you’ll likely find the answers here. Sign in with your myNEU username and password through the Northeastern portal at, or use the web sign in option on the mobile app, and you’ve got free access to thousands of courses on everything from Maya to Drupal.

In-Person Training – Online courses are great, but sometimes it’s still good to be able to ask a question. ITS offers a range of classes every month that you can attend on campus, right in Snell Library. Go here, and sign in with your myNEU username and password, to browse the schedule and sign up.

VPN – Ok so this is more of a tool than a perk, but as of January 7, 2015, students have access to Northeastern’s VPN. This is helpful if you are working with a professor on research and need to access certain resources from off campus and need to be secure. Details can be found here.

Laptop STOPTheft Registration – So this is a perk brought to you by NUPD who, like us, don’t want you to end up in the Crime Log for having your stuff stolen. You can register your laptop for free. Details can be found on the NUPD website.

* Because we need to be official – all of this is tied to you being here at Northeastern. When you leave, it disappears. Most of it you can pick up on your own and transfer after graduation, but the big freebies are for active students only. In many cases, ITS pays for software licensing, making it possible to offer students software at no charge.

DreamSpark – Your Free Pass to More Microsoft Products

ITS has negotiated to add Microsoft’s DreamSpark Standard offering to the software available for all faculty, staff and students through the myNEU portal. This provides access to more than 50 of Microsoft’s more advanced products – including Visual Studio, Visio, SQL Server, and Windows Azure – for installation on your personal computer. See the full available list below.

Go to the Free and Discounted Software section on myNEU, sign in to the vendor’s server with your myNEU username and password, and you will find everything in the Standard version under the DreamSpark tab (click to enlarge).

dreamspark screenshot

In addition, several groups around Northeastern have their own licenses for the expanded Premium version of DreamSpark, which includes Project and more than 500 other software titles. The academic groups are:

  • D’Amore-McKim School of Business – Business Administration
  • College of Engineering
  • College of Professional Studies
  • College of Computer and Information Science

If you are in any of those programs, reach out to your IT point of contact for additional access information.

Full list of DreamSpark Standard products:

  • Microsoft Visual Studio 2013
  • Microsoft Visual Studio 2012
  • Microsoft Visual Studio 2010
  • Microsoft Visio 2010
  • Microsoft SQL Server 2012
  • Microsoft Expression Studio 4
  • Microsoft .NET Framework 4.6
  • Microsoft ASP.NET MVC
  • Microsoft Hyper-V Server 2012 R2
  • Microsoft Office SharePoint Designer 2013
  • Microsoft OneNote 2013
  • Microsoft SQL Server 2014
  • Microsoft SQL Server Data Tools
  • Microsoft SQL Server Migration Assistant – Oracle V2.0
  • Microsoft Virtual PC
  • Microsoft Virtual PC for Mac 6
  • Microsoft Visual Studio 2015 Technical Preview
  • Microsoft Windows Azure
  • Microsoft Windows Embedded 2013
  • Microsoft Windows Embedded 8
  • Microsoft Windows SDK
  • Microsoft Windows Server Technical Preview
  • Microsoft XNA Game Studio 4
  • Microsoft Kinect for Windows SDK
  • Microsoft Robotics Developer Studio 2008
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012 R2
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2008
  • Microsoft SQL Server 2008
  • Microsoft Virtual PC 2007
  • Microsoft Robotics Developer Studio 4
  • Microsoft AutoCollage 2008
  • Microsoft Visual Studio 2008
  • Microsoft Kodu Game Lab
  • Microsoft Small Basic
  • Microsoft Windows Web Server 2008
  • Microsoft Windows Embedded CE 6.0
  • Microsoft Surface 1 SDK
  • Microsoft Songsmith
  • Microsoft Virtual PC for Mac 7
  • Microsoft Visual Studio 2005
  • Microsoft Expression Studio 3
  • Microsoft Visual Studio Team System 2008
  • Microsoft Office MapPoint 2010
  • MapPoint 2010 Microsoft Mathematics 4.0
  • Microsoft Visual Web Developer 2008
  • Microsoft Visual Studio LightSwitch 2011
  • Microsoft Office Project Server 2010
  • Microsoft Windows Automated Installation Kit
  • Microsoft Lync Server 2010
  • Microsoft Windows 7 and Windows Server 2008 Driver Kit
  • Microsoft XNA Game Studio 3
  • Microsoft MSDN Library for Visual Studio
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office SharePoint Server 2007
  • Microsoft Windows Phone
  • Microsoft Visual C++ 2008
  • Microsoft .NET Framework 4.5
  • Microsoft Windows MultiPoint Mouse SDK
  • Microsoft Visual C++ 2008
  • Microsoft Windows Embedded
  • Microsoft Office Servers 2007

Office 365 – Email and More


Since the kick-off in October, ITS has migrated more than 80 percent of Northeastern faculty and staff email accounts to Microsoft’s Office 365 servers. That is almost 7,000 accounts. The migration for the entire university will be complete by the end of January 2015.

As we shared in the migration communication, email is only the start of what is available through your Office 365 license. One way to think about it – Office 365 is the box you get from Microsoft through Northeastern, and there are many products and services for work and home inside that box.

There is a lot listed below, but a good thing to keep in mind is that everything beyond email is optional; if you don’t want to use it, you never have to think about it.

What You Can Get at Work

  • Office online applications – Through the same Microsoft portal that you access for the Outlook Web App, you can use online versions of Word, Excel and PowerPoint.
  • OneDrive for Business – This online storage and file sharing solution is where the online applications and mobile apps save, and where you can also store other Office files that you want to access from anywhere.
  • Mobile apps – Signing in to the Office mobile apps (dependent on device) gives you access to your OneDrive for Business storage.

NOTE: If you want to have the latest version of Office on your Northeatern-owned computer(s), you can get it through ITS by following the Windows or Mac directions. Do not use your Office 365 downloads on a Northeastern-owned computer.

What Your Can Get at Home

  • Office suite download – Signing in to the Microsoft portal, you can download the latest version of Office (currently Office 2013 for Windows and Office 2011 for Mac) on up to five computers that you personally use.
  • And, of course, you can also access all the cloud and mobile services listed above.

The Fine Print

Access to all of the Office 365 services depends on your eligibility as a Northeastern employee or Sponsored Account and the active status of your Office 365 username – [myNEU username]

This means:

  • Follow Northeastern’s information security and privacy guidelines when thinking about what information should or should not be stored on the cloud. A good rule – if you are working with Personally Identifiable Information (PII), continue to use the university’s on-premise shared network storage (Q: drive).
  • Do not install any of copies of Office 365 ProPlus on any computers other than your own. That includes not giving it to your kids. Since you must use your Northeastern Office 365 username to install it, that copy of Office has access to your Northeastern resources and files – just as you would not share your myNEU account, do not share your Northeastern Office 365 access with others.
  • When your access to full Northeastern electronic services ends, so does your access to Northeastern’s Office 365 services. Any copies of the Office suite that you downloaded will revert to read-only.

Learn more on the migration at the Migrating to Office 365 guide.

New Software Available – Spring 2015

New and the latest versions of software are now available to the Northeastern community in ITS managed labs, on Faculty/Staff Northeastern-managed computers and for local install. Software availability is based on the Spring 2015 image.

Also new – local install options for Northeastern-owned, unmanaged computers are easier to find and request than ever. The myHelp Service Catalog now has a Locally Installed Software request. Clicking on that request will bring you to a broswable list of software available for Windows or Mac. Simply select the software you need, add it to your cart, and submit your request – the ITS Service Desk will contact you with directions to install.

If you are on a managed computer with an older image, and therefore are not seeing the latest software, you may want to consider having your machine reimaged, which you can do by contacting the ITS Service Desk at 617.373.4357 (xHELP) or

Also check out the Fall 2014 new software for anything you might have missed, including:

  • Adobe Creative Cloud
  • Microsoft Office 2013
  • ChemBioDraw 14
  • AutoCAD 2015

Microsoft Project Professional 2013

The latest version of Microsoft’s project management software brings the tool in line with the rest of the Office 2013 look and feel. It includes improved reporting and presentation tools, and new project templates.

  • Windows – Available for all ITS-managed lab machines and faculty/staff Northeastern-managed computers with the Spring image. Installation on Northeastern-managed computers with older images is available through Software Center. For installation on Northeastern-owned, unmanaged computers, submit a Locally Installed Software request through the myHelp Service Catalog. Project 2010 will be available for Northeastern-managed computers in Software Center if needed.
  • Mac – Not available.

Microsoft Visio Professional 2013

The latest version of Microsoft’s diagraming software brings the tool in line with the rest of the Office 2013 look and feel. It includes updated shapes, templates, and styles, along with enhanced support for team collaboration.

  • Windows – Available for all ITS-managed lab machines and faculty/staff Northeastern-managed computers with the Spring image. Installation on Northeastern-managed computers with older images available through Software Center. For installation on Northeastern-owned, unmanaged computers, submit a Locally Installed Software request through the myHelp Service Catalog.
  • Mac – Not available.

Microsoft Visual Studio Professional 2013

This version of Microsoft’s integrated development environment includes improvements in application lifecycle management and improved tools for web development. NOTE: Visual Studio 2010 will remain the standard in ITS-managed labs and on faculty/staff imaged computers.

  • Windows – Faculty/staff on Northeastern-managed computers can install from Software Center.
  • Mac – Not available.

Palo Alto GlobalProtect VPN

Northeastern has moved to a new Virtual Private Network solution for increased security when connected to on-campus resources from off campus. After January 30, you must install and use the GlobalProtect VPN when off campus if you need to connect to a number back-end systems and resources, or to remotely access on-campus computers or servers. Learn more about the requirements and get usage instructions here.

  • Windows – Faculty/staff on Northeastern-managed computers can install from Software Center. Faculty, staff and students on unmanaged or personal computers can install from the GlobalProtect portal. Follow the instructions for both on the VPN How To page.
  • Mac – Faculty/staff on Northeastern-managed computers can install from Self Service. Faculty, staff and students on unmanaged or personal computers can install from the GlobalProtect portal. Follow the instructions for both on the VPN How To page.

MATLAB 2014b

The latest version of the high-level language and interactive environment that lets you focus on your course work and applications, rather than on programming details, introduces a new graphics system, new features and performance improvements when working with big data, integration with the popular Git and Subversion source control systems, and more.

  • Windows – Available on all ITS-managed lab machines and faculty/staff Northeastern-managed computers under Start > All Programs > Statistical and Computational > MatLab.
  • Mac – Available on all ITS-managed lab machines. Also available on faculty/staff Northeastern-managed computers through Self Service.


The Standard version of Microsoft’s bundle of more than 50 advanced products – including Visual Studio and Windows Azure – is now available for faculty, staff and students.

  • Windows – Learn more here.
  • Mac – Not available.

iWork products

Apple is no longer bundling the following products as iWork – Keynote, Numbers, Pages. The individual products are now available for local install on Northeastern-owned, unmanaged computers. Version will vary by Mac OS.

  • Windows – Not available.
  • Mac – Submit a Locally Installed Software request through the myHelp Service Catalog.

iLife products

Apple is no longer bundling the following products as iLife – iPhoto, iMovie and GarageBand. The individual products are now available for local install on Northeastern-owned, unmanaged computers. Version will vary by Mac OS; GarageBand is OS 10.9 only.

  • Windows – Not available.
  • Mac – Submit a Locally Installed Software request through the myHelp Service Catalog.


This predictive analytics software is now available for installation on Northeastern-owned, unmanaged computers.


This statistical modeling software is now available for installation on Northeastern-owned, unmanaged computers.

  • Windows – Submit a Locally Installed Software request through the myHelp Service Catalog.
  • Mac – Not available.

LabView 2014

The latest version of this system design software is now available for installation on Northeastern-owned, unmanaged computers. It features new coding capabilities, new tools for faster development and compilation, advanced settings for Application Builder, and more.

Read&Write Gold

New versions of this accesibility tool are available with a redesigned toolbar and greater support for web integration.

  • Windows – Version 11 is available on all ITS-managed lab computers. It is also available for faculty/staff on Northeastern-managed computers through Software Center.
  • Mac – Version 6 is available on all ITS-managed lab computers.

Get the Most Out of Training logo

One of the best opportunities you have at Northeastern to improve your software and personal skills is through our partnership with, which is available to students, faculty and staff.

Many of you have taken advantage of this online training resource – we have more than 12,000 registered users, who watched over 300,000 hours of video this past year. You can always access through myNEU or directly at, and log in with your myNEU username and password. You have access as long as you are an active Northeastern faculty or staff member, or student.

There are many uses for Some take courses for their own interest and skill development. Some search to find an answer to a specific technical question, like how to use a feature in Photoshop. On a larger scale, faculty at the D’Amore-McKim School of Business have been assigning Excel courses from to students. This allows them to ensure that students have the skills not only to handle their in-class work, but also to make them more competitive for co-op positions.

One feature added recently to is the ability to create and share playlists of courses or specific videos. For people not familiar with, ITS-Training has created a basic playlist with a course on how to use and some examples of useful content. Just click here and you’ll be taken to log in with your myNEU username and password.

And don’t forget, ITS-Training continues to offer instructor led classes. You can log in, check the schedule and register for workshops at

As always, your comments are welcome – email us at and follow us on Twitter @ITSTrainingNU.

Hey, Mac Users…

Mac user

There are several things Mac users at Northeastern need to look out for – right now and in the coming months.

NOTE: Students – Are you a member of a student group that uses Mac? The information below for faculty and staff may also apply to your student group’s computer.

Running on 10.6, 10.7 or 10.8? – Upgrade now!

Typically Apple only supports its latest two releases. Back in February 2014, Apple stopped supporting OS X Snow Leopard (10.6), which it originally released back in 2009. With the release of OS X Yosemite (10.10) this last October, support for the other two older operating systems – OS X Lion (10.7, released in 2011) and OS X Mountain Lion (10.8, released in 2012) – will soon end. It is time to upgrade!

Why should I upgrade?

  • No support: Apple support has already ended for OS X Snow Leopard (10.6) and, as a result, ITS will not be able to support this operating system. Apple will soon end support for OS X Lion (10.7) and OS X Mountain Lion (10.8). Click here for a list of ITS supported computers and operating systems on the Hardware and Software – FAQ page. OS X Mavericks (10.9) is the current ITS standard image for managed computers.
  • Security risks: Once an operating system is no longer supported, critical security updates stop. This makes computers much more vulnerable to viruses, as hackers are waiting to take advantage of this insecurity. If your computer gets a virus, it will not perform properly, it may shut down entirely, and you are at risk for losing files and having your personal information stolen. Newer Mac operating systems offer much better security. If your computer represents a security threat to Northeastern’s networks, your network access will be revoked.
  • Software issues: Many vendors do not support products that are running on older, unsupported operating systems. Additionally, ITS will no longer develop and test applications for OS X Snow Leopard (10.6) and OS X Lion (10.7).
  • Old technology: Snow Leopard (10.6) was released four years ago, and has since been replaced by three newer operating systems.

How can I tell which Mac operating system I am running?

In the top left of the menu bar, click the Apple icon and select “About This Mac.” The version will be listed, and the first two numbers indicate the main operating system. For example, if it lists Version 10.8.5, the machine is running OS X Mountain Lion (10.8) with a few updates (the .5 at the end signifies a point release). It is best if you are at least on OS X Mavericks (10.9).

If you are on a ITS-managed Mac and are impacted, you will see several notification pop-ups over the coming months.

How do I upgrade?

  • Students/non Northeastern-owned computer: For those on a personal computer running 10.6 through 10.9, Apple is offering the upgrade to OS X Yosemite (10.10) for free. Details on how to upgrade can be found on the Apple website. If you are on an older computer, be sure to see if your system is compatible.
  • Faculty/staff on a managed computer: For those on a Northeastern-managed Mac, please call the Service Desk at 617.373.4357 (xHELP) to make a desktop appointment, and learn the necessary steps involved in upgrading, including backing up your computer. It is best if you are running at least OS X Mavericks (10.9). ITS will be releasing a new OS X Yosemite image during Spring 2015.
  • Faculty/staff on an unmanaged computer: If you are a Northeastern-owned computer that is unmanaged, we strongly encouraged to upgrade your system to the standard Northeastern-managed Mac configuration. This offers all of the latest Northeastern software including Microsoft Office 2011, Adobe Acrobat Pro, and through the Self-Service application, there are even more applications you can download and install, including Creative Cloud.
    • If you choose not to have the standard Northeastern-managed Mac configuration installed on your computer, you may update to Yosemite directly through Apple. Details on how to upgrade can be found on the Apple website. If you are on an older computer, be sure to see if your system is compatible.

On the horizon – An OS X Yosemite image

Now that Apple has released OS X Yosemite (10.10), ITS is working on developing a new standard Mac image for Northeastern-managed computers. The benefit of a standard image is that ITS tests out the operating system with software used at Northeastern to ensure everything works properly with our systems. We anticipate releasing this new image during the Spring 2015 semester.

A new way to access myApps on a Mac

ITS has ended support for the application CORD which was used on Macs trying to gain virtual access to Windows applications. through myApps. The new supported application is Microsoft Remote Desktop, which is available on Northeastern-managed Macs under Self-Service. Personal computers may access the application through Apple’s App Store. Instruction on how to configure Microsoft Remote Desktop for myApps can be found here.

MacApps (Keyserver) Retirement – New ways to get Adobe software

Over the last few years, Northeastern Mac users have utilized MacApps for access to university-licensed applications. This service has primarily provided access to Adobe Creative Suite products. Now that Adobe Creative Cloud and Acrobat Pro are accessible in many different ways, ITS will be retiring MacApps. Learn more about Adobe Creative Cloud at Northeastern.

How do I get the software I need?

  • Faculty and staff: Faculty and staff on Northeastern-managed Macs are strongly encouraged to upgrade to a standard Northeastern Mac configuration. The current image offers all of the latest Northeastern software, including Microsoft Office 2011, Adobe Acrobat Pro and, through the Self Service application, Adobe Illustrator, InDesign, Photoshop and more. For faculty and staff on a Northeastern-owned, unmanaged Mac, you can submit a Locally Installed Software Request through the myHelp Service Catalog, under Software Services. After selecting Mac, the list will populate with all the software available to you for local install, including Adobe Acrobat Pro and different Creative Cloud software bundles.
    • PRO TIP: On a Northeastern-managed Mac, Self Service is a source for all different types of new software – not just Adobe applications.
  • Personal use – students, faculty and staff: Students, faculty and staff have access to Adobe Creative Cloud for personal use at a significantly discounted rate through the Free and Discounted Software section of myNEU. Please note that unlike Adobe Creative Suite, Adobe Creative Cloud is a subscription based licensing model, so you are paying for access on a monthly or annual basis.
  • ITS managed labs: Adobe Creative Cloud is available in all ITS managed labs for all of your designing needs. Remember the InfoCommons and DMC are open 24/7, as long as Snell Library is open.

Need software? Don’t just Add/Remove…

Now more than ever, faculty and staff on Northeastern-managed Windows computers have a number of options for getting – and getting rid of – software available from ITS.

Want to use Photoshop, ArcGIS, SAS, or more? It’s easy to look at Start > All Programs on a managed Windows computer and think that pretty much everything is available to you, because there are hundreds of applications in all those folders. Beyond the most basic software, though (like Office and your browsers), most applications are virtual, which means they are only fully on your computer if you’re on a Northeastern network; off campus, some features and functionality will not be there.

If you need software that you can actually install on your computer, ITS has provided Microsoft Software Center. It’s on every managed laptop and desktop, giving you access to some of the applications that not everyone needs. No myHelp requests to submit. No Service Desk calls to make. No local admin rights necessary. You simply choose the software you want.

To get to it, go to Start > All Programs > Microsoft System Center 2012, and the Software Center is right there. When you select it, give the screen that comes up time to populate. It’s going out and fetching the most current list of available software that ITS has tested for use in the Northeastern environment.

Software Center Fall 2014 – click to enlarge

software center - office 2013

Select what you want from the list, and the Install button will become active. Click, and the installation starts. Easy as that.

Just a note – once the installation finishes, you will see your selected application has disappeared from the Available Software tab. Don’t worry, it’s now under the Installed Software tab, since Software Center recognizes that it is now on your computer.

And if you ever find later that you no longer need software that you previously installed – say Photoshop was only necessary for one project, and now it’s a giant application taking up space on your hard drive – just go to the Installed Software tab, select the application, and click Remove. Again, super simple.

For now, what is available in Software Center is a select list, but ITS is adding more each semester. Open it up and see what’s there every once in a while, look for the “New Software” announcements in the ITS newsletter, or check this chart for a complete view of what is available on a managed computer.

Keeping You Connected – More 100% NUwave Residence Halls

West Village H

The expansion of NUwave in the residence halls continues after the big push during Summer 2014. The overall goal is for ALL residence halls to have 100% NUwave access by September 2015 Move-In.

At this time, 19 out of 35 halls have 100% wireless coverage, including Northeastern’s newest building, East Village. The remaining buildings are scheduled for work between now and mid-August 2015. As the project progresses, we are updating the building status chart and project page for Phase II. Bookmark this page to see which building is next.

In order to expedite wireless access, work is being done in occupied residence halls. ITS and Facilities are coordinating on the necessary installation and patch work. While this is a slight inconvenience for those living in the halls, this method allows us to provide wireless access sooner than if we had to wait until a building was closed to upgrade it. Students are notified in advance that work will be happening in their building. All personnel doing this work will be escorted by a Northeastern staff member to ensure security, and staff will knock prior to entering your apartment.

Once the installations are complete and the wireless units tested, NUwave is turned on and students in that building will be notified. This is same NUwave network as exists everywhere else on campus, so there’s no new network to find and set up.

As buildings are transitioned from a “Bring Your Own Router” building to a 100% NUwave building, personally-owned routers will need to be turned off and removed. The existence of additional (non-NUwave) wireless access points interferes with the wireless signal – degrading the service for both NUwave and the rogue access point.

Want to know when YOUR building will be upgraded? Of course you do. Check out the building status chart and project page for Phase II – that is where to find the official word. Please note that this project requires lots of coordination with departments across campus, so dates may change.

We thank you for your patience while we do this work and we look forward to offering you NUwave in additional locations.

In Case You Missed It…

For all of you who were on co-op, abroad, or just paying more attention to the “free Office” part of September’s newsletter, here’s some of the also-important stuff you might have missed.

Microsoft Office for Free

If you don’t already have the latest version of Office, sign in to the myNEU portal, find the Microsoft Student Advantage section under Self Service, and get a free copy for Mac or Windows through Northeastern’s partnership. Because Student Advantage is part of Office 365, you’ll also have access to the expanding number of Microsoft mobile apps and whatever version of Office comes out next.

The one hitch: To download, install and use any of this, you have to sign in with the special Office 365 username that Northeastern has set up for you. So check out the details here.

Printers Near You

Your assignment is due. Your professor wants a hard copy. You don’t have to go to the library, or to wish that you had class in a building with a printer you could grab just in time – now there are swipe-to-print locations in several residence halls and other new locations around campus.

Learn more about the Northeastern Printing Plan and the printer locations here.

Go Wireless at Home

Last year, in partnership with Housing and Residential Life, ITS expanded NUwave wireless network access within 17 university-owned residence halls. The goal this year is to have full access in all residence halls for the start of the 2015-2016 academic year. Learn more about that here.

For those of you in a hall that does not yet have NUwave, if you want to keep on top of when you’re getting it, bookmark this link – that chart is updated weekly.