Internet Services

Icon Network ServicesDescription
Network infrastructure that provides Intranet and Commodity Internet connectivity.
Functionality/Benefits
Provides the Northeastern community with redundant, high bandwidth, high availability, connectivity from Northeastern’s data network to the Internet (Commodity Internet or Public Internet)
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty, Staff, Students and groups or individuals working with the University
Users
Faculty, Staff, Students and groups or individuals working with the University
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Technology Services during Service Desk hours of 7:00am – 12midnight Monday – Saturday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).
Version, Date last updated
N/A