Blackboard Collaborate

Icon Collaboration ServicesDescription
Blackboard Collaborate is a suite of three tools that enable web conferencing, instant messaging and voice authoring functionality into the online Blackboard learning experience. Recently, Blackboard Collaborarte has added mobile functionality enabling students and faculty to participate in web conferencing using their iPad, iPod and iPhone device.
Functionality/Benefits
Collaborate makes it very easy for instructors, students or administrators to communicate virtually. This service provides the following features and functionality:Web Conferencing

  • Dynamic whiteboard
  • Public and private chat
  • Application sharing
  • Ability to record sessions
  • Add or edit content on the fly
  • Moderator control with permissioning at user level during active sessions
  • Ability to create breakout rooms
  • Echo cancellation providing an improved auditory experience
  • Live video with follow the speaker functionality
  • Polling of participants
  • Provides multi-platform and low-bandwidth support
  • Collaborate Mobile app that enables access to live web conferencing from iPhone or iPad
  • Enable collaboration in user’s preferred language
  • Ability to invite guests into the session

Instant messaging

  • Message classmates anywhere/anytime
  • Desktop video conferencing and VoIP audio for cost-effective meetings
  • Whiteboard with built-in learning objects
  • Application sharing and queued chat for tutoring and online office hours
  • Contact list populated by course enrollment

Voice Tools

  • Voice Presentation: Add web content alongside vocal messages
  • Voice Board: Post and listen to voice messages within discussion boards
  • Voice Podcaster: Create or upload podcasts for user subscription
  • Voice Email: Send and listen to voice through email messages
  • Voice Recording: Record and listen to voice on a web page

Blackboard Collaborate is accessible thought Blackboard and uses myNEU Portal account credentials.

Blackboard Collaborate Mobile is available through the Apple App Store.

The College of Professional Studies (Northeastern University Online or NU Online) has its own Blackboard site located at nuonline.neu.edu. They are currently using Wimba, a web conferencing tool and will be transitioning to Collaborate.

Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty
Users
  • Northeastern University (NEU) Blackboard: Instructors, Undergrad Day School students, all Graduate Students except for NUOL Grad Students, all Law School students, Teaching Assistants, Guests, and Staff
  • Northeastern University Online Blackboard: Northeastern University Online Students, Northeastern University Online Instructors, CPS students
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
  • Blackboard Collaborate provides 24X7 Support. You can submit a support request on-line or call them directly. Contact Blackboard Collaborate Technical Support here
  • Enterprise Blackboard: Support is provided by Information Technology Services during Service Desk hours of 7:00am – 12midnight Monday – Saturday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
  • Online MBA, MST, and MSF programs offered through the D’Amore-McKim School of Business using Blackboard
    Phone: 855-836-3520
    Visit DMSB Support for answers to common questions, live chat, or to submit a support ticket
  • Northeastern University Online (NU Online) Blackboard: Technical support for Northeastern University Online Blackboard is available 24 x 7 x 365 by calling 855-836-3520. Additionally, the Northeastern University Online Blackboard support portal contains answers to common questions, or you may email nuonline@neu.edu for help.
  • See also the Blackboard Collaborate page on the ITS website.
Charge
Currently, there is no charge for this service.
Request for Service
Collaborate is available in all courses, organizations and groups.
Version, Date last updated
Version: Blackboard Collaborate Version 12
Last Updated Date: 11/07/12
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