Virtual Print Client Software – Install and Uninstall Directions

How to Install or update the Virtual Print Client Software on your Computer

CAUTION: If you are updating your Virtual Print Client software, you must uninstall the previous version before installing the update.

The Virtual Print Client software is needed to send files to a printer in an ITS-managed printer. The software can be found in the Software Downloads link on myNEU.

NOTE: You must be a local administrator on your computer to install software.

To download Virtual Print Client software on your own computer:

  • Go to myNEU, Self-Service tab.
  • In the Study and Course Resources click on Software Downloads link.
    NOTE: Faculty and staff go to myNEU, Services and Links tab, Faculty/Staff Services to find the Software Downloads link.
  • Select the Virtual Print Client software for your computer from myNEU.
    • Windows version – you need to choose the 32-bit or 64-bit versions to match your computer’s operating system.
    • Mac version – there is only one option.
  • Accept the terms and conditions.
  • Click on Download.

To install the software on a Windows computer:

    • Click the downloaded package.
    • Click the Install button to begin the installation.

If you receive any Tamper Protection Alert messages related to Pharos installation, click the Close button.

  • When the installation has completed, click Finish.
  • Verify the printer has been installed by going to Start –> Devices and Printers. You should see:
    • BW_Letter_8.5×11
    • BW_Tabloid_11x17
    • Color_Letter_8.5×11
    • Color_Tabloid_11x17

To install the software on a Mac:

  • The software will be downloaded under the name Popup.pkg.
  • Double click on Popup.pkg to install the printers.
  • When the Popup installer window opens, click on Continue and follow the instructions.NOTE: To start the installation you may be asked to enter your Mac username and password. This is NOT your myNEU username and password.
  • When the installation is completed, click Close.
  • Verify the printer has been installed by going to System Preferences –> Printers and Faxes. You should see:
    • BW_Letter_8.5×11
    • BW_Tabloid_11x17
    • Color_Letter_8.5×11
    • Color_Tabloid_11x17
  • Once you have installed the software, reboot and you are ready to print.

How to Uninstall the Virtual Print Client Software on your Computer, before updating the software

Before installing a new version of the Virtual Print Client software, you must uninstall the previous version.

To uninstall the Virtual Print Client Software on a Windows computer:

  • Go to the Control Panel.
  • Click Add/Remove Programs (Windows XP) or Programs and Features (Windows 7).
  • Select the Virtual Print Client software.
  • On the Select Option window, click Run Uninstaller and follow the prompts.

To uninstall the Virtual Print Client Software on a Mac:

  • Locate and launch the Uninstaller application in /Library/Application Support/Pharos/Utilities.
  • Select Pharos Popup and any other Pharos components that you would like to uninstall, then click Continue.
  • A list of the selected items will be shown. Click Continue.
  • Type in an administrator user name and password when required to do so. The selected components will be removed from the computer.

NOTE: After uninstalling on either type of computer, reboot the computer. Then you may go to myNEU Software Downloads to install the updated version.