Our Customer Service staff is dedicated to providing assistance and guidance to the Northeastern Community.
Visit us at the Service Desk in the InfoCommons in Snell Library and ResNet in Speare Commons. You may also call the Help Desk at 617-373-4357 (HELP) or email help@neu.edu. See the Get Support x4357 page for more information on how to contact us.
NEW to Northeastern
Current Students
- Where to Go for Tech Support
- Appropriate Use Policy (AUP) — all students are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy
- Blackboard Support — the online classes and learning management system used at NU
- E-mail and G-apps (Students) FAQ — e-mail (Husky Mail), calendaring, document sharing, mobile, etc.
- Graduate Student Resources
- Husky Cable Service — free cable TV channels in residence halls and select campus locations
- Information Security and Virus Protection – The SecureNU website provides guidance and notifications about how to keep your computer and information safe. Note: you can also obtain free Symantec antivirus software through Software Downloads on myNEU
- myApps – virtual desktop access to University-licensed software applications
- myFiles – free virtual storage available anywhere, anytime, to students through myNEU
- myNEU – Northeastern’s online community where students may register for classes, check financial aid, pay bills, and more.
- myHelp — your self-service gateway to IS customer support (online help tickets, AV equipment requests, password resets, etc.). Also see myHelp Support.
- myKnowledge – searchable database of "how to" answers to software and hardware questions. Also see myKnowledge Support.
- NUwave Wireless Access FAQ — secure wireless access using your myNEU authentication
- Print Management – including free print quota and network access to printers across campus
- Telephone Support – residence halls are equipped with phone jacks but students arrange their own service
myNEU Accounts
All students receive myNEU accounts. Your myNEU account grants you access to the myNEU Portal, Northeastern’s online community. myNEU includes access to online student services – register for classes, check your financial aid, pay bills, etc. – as well as access to your Husky Mail e-mail and G-apps, campus announcements, calendar events and the Blackboard learning management system.
How to obtain a myNEU account:
- Full-time Undergraduate Admitted Students: You will be contacted by the admissions office with account information.
- NU Online (College of Professional Studies): Applicants will be granted myNEU access upon acceptance. You will receive information regarding your myNEU account in your admissions materials. New students who do not apply to a program will receive access to create a myNEU account after registering for their first class.
If you can’t answer your challenge question to claim your myNEU account:
- call the Service Desk Help Line at 617-373-4357 (xHELP) or
- go to the InfoCommons with your NU ID to get a password reset (see Hours and Locations)
NUID Information
Your NUID is the key identifier on most University records and systems, and is posted in your myNEU portal account. Login to myNEU.neu.edu to view your NUID number. Current students can see their NUID under the Self Service tab in myNEU.
Please e-mail studentaccounts@neu.edu with any questions about obtaining Husky ID cards.
Buying a Computer
Many students wonder whether they can use a computer they already own or if they should buy one for college. Northeastern does provide computers for community use in the InfoCommons and other computer labs, as well as eBars (for accessing the Internet) and myNEU Kiosks (with printers) at convenient locations around campus. See Hours and Locations for details. Each student will have a different set of concerns by which to weigh the pros and cons of buying a computer, choosing a Mac or PC, laptop or desktop, etc.
You should know that Northeastern University has partnered with Apple and Dell for special student pricing on some of their most popular computers and peripherals — look for the Tech Marketplace in myNEU.
Minimum System Recommendations
You should also be aware of ResNet’s minimum system recommendations and any special computer requirements for your specific major and/or academic department. See the Northeastern Homepage for links to the college websites and programs.
Where to Go for Tech Support
- ResNet (student computer and residential network help, located in Speare Commons) — computer recommendations, wireless information for students, free computer help services, additional resources and links
- InfoCommons and Service Desk (computer labs, quick print stations, myNEU kiosks and help desk located in Snell Library) – see Hours and Locations
- myHelp – your self-service gateway to IS customer support (online help tickets, AV equipment requests, password resets, etc.). Also see myHelp Support.
- myKnowledge – searchable database of "how to" answers to software and hardware questions. Also see myKnowledge Support.
Graduate Student Resources
If you will be serving as a graduate teaching assistant or participating in academic research while at Northeastern University, you may also find these pages helpful:
Other Helpful Resources
- ResLife — Department of Housing and Residential Life: Move-Out / Move-In Information, Policies and Publications, Safety and Security, Parents and Family, Campus Life, additional resources and links
- NU Online Student Resources – online tutoring, technical support, and more for NU Online (College of Professional Studies) students
NU-IS Alert