E-mail and Calendaring

Icon Messaging ServicesDescription
The E-mail and Calendaring service provides email, calendaring and personal information management features such as contacts and tasks. Faculty/Staff email is accessible via the Microsoft Exchange client, Web-mail, and IMAP. Mobile access is available to these services via the associated BlackBerry Enterprise Server service. Student email and associated services (known as “G-Apps and NEU”) are accessible via the myNEU Portal and are powered by Google. Information Technology Services provides authenticated email gateway services for unmanaged client email access, and universal anti-spam and anti-virus services.
Functionality/Benefits

Microsoft Exchange provides the following features:

  • E-mail, Calendaring, Tasks, SharePoint integration
  • Web based access to your email – Outlook Web Access (OWA)
  • IMAP support
  • Exchange ActiveSync and BlackBerry Enterprise support
  • Calendar Access
  • 2 GB of storage
  • Ability to have email account forwarded
  • Support for an email aliases

Information Technology Services has partnered with Google in offering messaging, calendaring and, collaboration services for the student community. While Google provides core services via their Google apps service, Information Technology Services is the service provider for authentication, directory, and integration services.

The Student email and calendar services, branded “G-apps at NEU”, provides the following features:

  • E-mail and Calendar Access
  • Access to directory information of other community members (students, faculty and staff)
  • Tools for Documents and Spreadsheets on line and Mobile Services
  • Available anywhere via the myNEU portal
  • Over 7GB of storage
  • Support for email forwarding
  • IMAP/POP support
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty, Staff, Students and sponsored account holders
Users
Faculty, Staff, Students and sponsored account holders
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support

Support is provided by Information Technology Services during Service Desk hours of 7:00am – 12midnight Monday – Saturday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).

Google provides direct online support to students for core services via online tools and assistance 24 x 7 x 365.

Charge
Currently, there is no charge for this service.
Request for Service

All Faculty and Staff are provided an email account automatically when hired. Sponsored accounts can be obtained via the sponsored account process. Information on Sponsored Accounts form can be found here.

Student services exist for Undergraduate students upon acceptance to Northeastern and the service remains upon becoming a full time Undergraduate student. Graduate, School of Law, College of Professional Studies, and Continuing Education students receive accounts upon becoming an active student. Services for all students remain until the one year anniversary of completion of requirements or withdrawal.

Version, Date last updated
Version: Exchange 2007 SP1 Rollup 9 — Google Apps
Last Updated: August 2010
Get Started

See the E-mail (Faculty and Staff) FAQ and/or see the E-mail and G-apps (Students) FAQ.

If you are new to Northeastern University, please visit our Get Started pages to learn about accounts.