Virus Protection

Icon Managed Computer ServicesDescription
The Virus Protection service provides automated Symantec antivirus protection on all centrally-managed Microsoft Windows and Apple MacOS client computers used in labs and Faculty/Staff offices. Symantec Endpoint Protection client software is also available for free download and use on their personal computers to all students. ITS monitors the centrally-managed client network for virus threats and infections and provides cleanup support via the associated Malware Removal service.
Functionality/Benefits
Virus protection is installed and applied to all centrally managed workstations to protect the Northeastern computing environment and university data from exploitation.
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty, Staff, and Students
Users
Faculty, Staff, and Students
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Technology Services during normal university business hours of 8:30am – 4:30pm Monday – Friday. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service is automatically available to those individuals that need access. Please contact the Service Desk at 617.373.4357 (xHELP) for any questions.
Version, Date last updated
N/A
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