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Get Help x4357

There are many ways to get information technology help from Information Services.

New to Northeastern?
Visit our Get Started pages.
Call to Get Help 617-373-4357 (xHELP)Call the Service Desk
Help Line 617-373-4357 (xHELP)
E-mail to Get Help help@neu.eduE-mail the Service Desk
help@neu.edu
Visit InfoCommonsVisit us for walk-in tech support
InfoCommons main floor Snell Library, see Hours and Locations
Students can also visit ResNet in Speare Commons
Self-Service Help OnlineSelf-Service online
Search the Knowledge Base, see myKnowledge Support
Open a Help Ticket / Request Service, see myHelp Support

To contact Information Services for general questions:

  • Call 617-373-2752
  • Mailing address:
    Northeastern University
    ATTN: Information Services, 221-177
    360 Huntington Avenue
    Boston, MA 02115-5000

If you have an emergency, please contact the NUPD:

If you have any general comments or questions about this website, you may contact Information Services with feedback about this website.

View user guides, FAQs, tutorials, access request forms, etc., see:

  • Need Help?

    Contact the Help Desk at 617.373.4357 (HELP) or help@neu.edu

    Submit a request or incident via myHelp

    Check myKnowledge for help 24/7.


  • ResNet Computer Support

    Students - Need help with your computer, mobile devices, internet access and more?

    See ResNet for help or go to Get Help x4357.