Software Consulting Services

Description
Software consulting provides centralized software purchasing services, including needs consultation, product/pricing/upgrade research and recommendation. We work to provide members of the community maximum access to appropriate applications while recognizing financial considerations and upholding institutional responsibilities to comply with software licensing agreements and copyright law.
Functionality/Benefits
  • Research software available based on customer requirements
  • Work with vendor to negotiate license and cost
  • Work with multiple departments to negotiate cost-share for applications with multidisciplinary use
  • Work with Information Technology Services to review software for viability in the NUnet environment prior to purchase; advise on best mechanism for distributing the software
  • Help prevent copyright infringement and non-compliance
  • Provide a central location of software licensing documentation and media
Service Level Options
Service levels will vary based on the negotiated agreement between the business customer and Information Technology Services.
Dependent Services
N/A
Customers
Faculty and Staff
Users
Faculty and Staff
Hours of Availability
Service is available during normal university business hours of 8:30am – 4:30pm Monday – Friday.
Support
Support is provided by Information Technology Services, specifically the Software Licensing group, during normal university business hours of 8:30am – 4:30pm Monday – Friday. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).
Version, Date last updated
N/A
Get Started

For more information see our Software section or contact software@neu.edu.

See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.