Project Management

Description
The Project Management service provides support for IT projects. Services include schedule, scope, budget, risk, resource management, status reporting, and issue resolution.
Functionality/Benefits

This service provides customers with an experienced Project Manager (PM) that has professional IT project management knowledge and IT domain expertise. Project Managers may provide any of the following services:

  • Project scoping and initiation
  • Project requirements gathering and validation
  • Project schedule creation and management
  • Project budget estimation, creating and tracking
  • Project risk identification, management and mitigation
  • Project resource identification and tracking
  • Project status reporting and communication
  • Project issue tracking, remediation and escalation
  • Post-implementation review of a project

Use of a Project Manager on a project will ensure a consistent approach for managing your projects based on industry best practices (PMI). PMs will help customers navigate the Project Management process from initiation to completion, providing status tracking and communication. This service also helps minimize the cost of using external vendors to provide project management services.

Service Level Options

Service Levels will vary based on the negotiated agreement between the business customer and Information Technology Services. The extent of project management involvement will depend on the complexity and priority of your project. Possible service options include:

  • Information Technology Services fully manages your project for you
  • Information Technology Services teams with your business lead and co-manages the project
  • Information Technology Services provides guidance on PM practices, but the project is managed directly by the business user.
Dependent Services
N/A
Customers
Business Owners and Business Process Owners
Users
Business Owners and Business Process Owners
Hours of Availability
Service is available during normal university business Hours of 8:30am – 4:30pm Monday – Friday. Project Managers can be made available 24 x 7 for specific needs on a requested basis.
Support
Support is provided by Information Technology Services, specifically the Project and Service Management Office. Hours of support will vary depending on the negotiated agreement between the business customer and ITS. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
There is no charge for this service at this time.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP) or by completing a Request for Change (RFC).
Version, Date last updated
N/A
Get Started
See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.