Database Hosting

Icon Hosting ServicesDescription
The Database Hosting service provides hosting, consulting and administration of Microsoft SQL and Oracle databases for Faculty, Staff, departments, colleges and administrative units. Database administration services include maintenance, updates, security, reporting and backups of the databases, as well as general consultation on database/application issues.
Functionality/Benefits

Included in the service of database hosting, Information Technology Services will:

  • Create, configure, monitor, tune, and drop database instances and databases
    • Stop/start instances and databases
    • Perform database memory monitoring, analysis, and planning
    • Perform database space monitoring, analysis, and planning
    • Perform database performance monitoring, tuning, and troubleshooting
  • Coordinate application of database upgrades, updates, and patches on both the server and the client
  • Perform backup and recovery operations and maintain transaction logs
  • Maintain database security
    • Process System Access Requests and C/S Access Requests
    • Create database logins and roles (Oracle, SQL Server)
    • Create and distribute (in conjunction with IS Security) database passwords
    • Issue appropriate grants and revokes
  • Create, maintain, and drop database objects
    • Enforce naming/documentation standards
    • Create/alter/drop tables, views, indexes, etc.
    • Place tables in appropriate table spaces
    • Place tables in appropriate schemas
  • Support data movement activities (load, export/import, DTS/SSIS)
Service Level Options
N/A
Dependent Services
N/A
Customers
Business Units, Departments, and Colleges
Users
Business Units, Departments, and Colleges
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Technology Services, specifically the Database Administration group. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP) or by completing a Request for Change (RFC) in myHelp.
Version, Date last updated
N/A
Get Started

See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.

See also the Get Help x4357 > Research Support page.