Audio/Visual Consulting

Description
The Audio/Visual Consulting service provides consultation on the design and installation of technology in classrooms, conference rooms, and event sites.
Functionality/Benefits
Information regarding the latest trends in equipment appropriate for university environments is provided to the customer during the consultation visit to help assist the customer with making the most appropriate decisions for their audio-visual needs. Technology installations are consistent both for end users and support personnel. Plans include information on replacement systems or parts. Integration of new technology with existing units means fewer operational problems. Consistent equipment can save the university money by enabling bulk purchases of parts or replacements.
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty and Staff
Users
Faculty, Staff and Students
Hours of Availability
Service is available during normal university business Hours of 8:30am – 4:30pm Monday – Friday.
Support
Support is provided by Information Technology Services during normal university business hours of 8:30am – 4:30pm Monday – Friday. To obtain assistance with this service, please contact the ITS Service Desk at 617.373.4357 (xHELP).
Charge
The consultation piece of this service is provided at no charge. However, the equipment purchased based on this consultation can either be funded by a department, a physical plant project, a grant, or Information Technology Services.
Request for Service
This service can be requested by contacting the ITS Service Desk at 617.373.4357 (xHELP).
Version, Date last updated
N/A
Get Started

See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.

See also Classroom and Event Media Support (previously known as Campus Media Services) for A/V AudioVisual support, including equipment use, such as LCD projectors and digital cameras, and for event presentation services.