Malware Removal

Icon Help and Support (Service Desk)Description
The Malware Removal service assists with diagnosing and removing identified malware on NUnet and ResNet machines, checking machines that are suspected of having malware on them.
This service is beneficial as it ensures protection of users’ data, faster response times from the operating system after malware has been removed, and a safer Northeastern environment altogether.
Service Level Options
Dependent Services
Faculty, Staff, Students, sponsored account holders and centrally managed labs
Faculty, Staff, Students, sponsored account holders and centrally managed labs
Hours of Availability
Service is available during normal university business hours of 8:30am – 4:30pm Monday – Friday. Incidents can be created 24 x 7 x 365 by contacting Information Technology Services.

For Faculty/Staff computers, support is provided by Information Technology Services during Service Desk hours of 7:30am – 10:00pm Monday – Friday, except during holidays and intersession. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).

For Student computers, walk in support is provided by ResNet during normal ResNet hours of 8:30am – 7:00pm Monday – Thursday and 8:30am – 5:00pm on Friday. For phone support, please contact the Service Desk at 617.373.4357 (xHELP).

Currently, there is no charge for this service.
Request for Service

Faculty and Staff with NUnet computers (user must bring proof of NU ownership with them) can request a CD of Symantec Antivirus via the InfoCommons.

Students can install the latest version of Symantec Antivirus from the Software Download service on the myNEU Portal. Licensing restricts this option to Students only.

Version, Date last updated
Last Updated: April 2010
Get Started

If you are new to Northeastern University, please see the Get Started pages to learn about accounts.

If you already have an account, you can use the myNEU login icon below to go to

myNEU login icon

Students may also visit ResNet for assistance with malware removal.