Computing Support

Icon Help and Support (Service Desk)ITS Service Catalog items under Computing Support include:

  • Malware Removal — diagnosis and removal of identified malware on NUnet and ResNet machines
  • New Desktop Setup — setup service including connecting, verifying, and troubleshooting any issues with peripherals such as speakers and local printers
  • Out of Warranty Computer Repair — ResNet is a certified Dell and Apple repair center and authorized to work on student computers no longer under warranty, regardless of where purchased
  • Technical Support — full technical support through the Service Desk in the InfoCommons for Faculty and Staff and by ResNet for Students
  • Warranty Computer Repair — Dell and Apple computers still under warranty may be fixed on-site instead of shipping off-site for repair