Parents/Guardians


Northeastern University Community – Parent Portal

Northeastern University provides an online community portal — myNEU — for all students, staff and faculty. Students use myNEU to register for classes, pay bills, access Blackboard, receive campus announcements, and more. Parents or guardians of full-time undergraduate day or newly deposited  undergraduate day students may be able to create a Parent Portal Account. Your student will have the opportunity to grant or deny parental access based on FERPA regulations. See the How to Create Your Parent Portal Account (PDF) instructions.

For parents with access to the myNEU parent portal, resources available include contact information from various offices, helpful links to the NU community and the Boston area, suggestions for area hotels, and an online form to directly communicate with the Office of Parent Programs and Services. Parents are able to view current NU notices (including the student handbook) and — depending upon the level of FERPA access granted by their student — may be able to view their student’s bills, pay their tuition, add funds to their student’s Husky Card, and view their student’s transcripts. If a parent has multiple students enrolled, each student must allow access to services on the myNEU Parent Portal.

Parents are encouraged to speak with their student for authorization to create an online Parent Portal account in the Northeastern University community myNEU Portal. Please visit the Office of Parent Programs and Services website to learn more about Parent Portal accounts in myNEU.

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Buying a Student Computer

Before purchasing a computer, visit the ResNet website for information on the minimum system recommendations for connecting to the residential network. Some majors and/or academic departments have information on computer requirements on their web pages.Many parents want to know what kind of computer they should buy for their student and whether to get it before their student arrives on campus or after they’ve settled in at Northeastern.

You should also be aware of minimum system recommendations (see ResNet link below) and any special computer requirements for specific majors and/or academic departments (contact them directly or see links below):

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Tech Support: InfoCommons and ResNet

Information Technology Services provides academic technology, networking, infrastructure, hardware, software, systems, telecommunications, computing and customer support for the Northeastern University community. While many of the most important services for your student will be accessed online and in the classroom, there are two primary resources on campus with which your student should be familiar:

  • InfoCommons — the largest community use computer lab on campus, along with walk-up support at the Help & Information desk, open 24×7 during regular semester dates, conveniently located in Snell Library (see Hours and Locations)
  • ResNet — technical support for students, computer repairs on all makes including warranty work for Apple and Dell, located in Speare Commons (see Hours and Locations)

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NUwave-guest Wireless Access

Parents, guardians and family friends may use NUwave-guest while visiting on campus.

  • NUwave-guest is the open access (not secured) wireless network on campus. NUwave-guest is available in all administrative and classroom buildings, as well as residential common areas and libraries.
  • NUwave-guest has limited Internet access to most browser-based applications, email and VPN access. To access NUwave-guest, you will need a wireless network card installed on your computer and you will need to be in one the NUwave service areas. If you are running Windows XP, Vista or 7, or Mac OS 10.2 or newer, your computer will most likely automatically detect NUwave-guest.

For more information, see the NUwave Wireless Access FAQs or contact the Service Desk to Get Help x4357.

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