DescriptionCentrally Managed Computer Labs are controlled and maintained by Information Services. Computers are patched, managed by group policy and are included in the hardware 3-year refresh program. Software is pushed down electronically using one of the Software Distribution methods.
Functionality/Benefits
Software and hardware is centrally managed consistently. Students are able to log in with their own credentials. Software updates, including virus protection, are done in a timely manner without user intervention. Hardware is refreshed routinely.
Service Level Options
N/A
Dependent Services
Customers
Faculty, Staff and Students
Users
Faculty, Staff and Students
Hours of Availability
Hours of lab availability vary by lab. Please contact the Service Desk at 617-373-4357 (HELP) for information on a specific lab. See Hours and Locations for current hours.
Support
Classroom support is provided by Information Services during Service Desk hours of 7:00am – 10:00pm Monday – Sunday, except during holidays and intersession. [NOTE: Better practice to maintain hours separately from individual catalog items for cleaner maintenance, when switching to summer hours, for example.]
The InfoCommons support is available 24 x 7. To obtain assistance with this service, please contact the Service Desk at 617-373-4357 (HELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617-373-4357 (HELP).
Version, Last Updated
Last Updated: April 2010
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