Centrally Managed (Computer) Labs

Icon Community Use ComputingDescription
Centrally Managed Computer Labs are controlled and maintained by Information Technology Services. Computers are patched, managed by group policy and are included in the hardware 3-year refresh program. Software is pushed down electronically using one of the Software Distribution methods.
Functionality/Benefits

Software and hardware is centrally managed consistently. Students are able to log in with their own credentials. Software updates, including virus protection, are done in a timely manner without user intervention. Hardware is refreshed routinely.

Service Level Options
N/A
Dependent Services
Customers
Faculty, Staff and Students
Users
Faculty, Staff and Students
Hours of Availability
Hours of lab availability vary by lab. Please contact the Service Desk at 617.373.4357 (xHELP) for information on a specific lab. See Hours and Locations for current hours.
Support

Classroom support is provided by Information Technology Services during Service Desk hours of 7:00am – 10:00pm Monday – Sunday, except during holidays and intersession.

The InfoCommons support is available 24 x 7. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).

Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).
Version, Last Updated
Last Updated: April 2010
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