Husky Cable Frequently Asked Questions

1. How do I connect my TV to HuskyCable?
   HuskyCable is available to all students in NU-owned residence halls on campus. To receive service, you need to connect a coaxial cable-TV cable from the cable wall outlet to the coax input on your television set.
2. Where can I get a coaxial cable?
   Coaxial cables can be found in electronics and computer stores. They are also available at the NU Bookstore in the Curry Student Center.
3. How do I connect a DVD player or VCR?
   Connect the cable from the room outlet to the DVD/VCR (“VHF IN”), and then connect the DVD/VCR (“VHF OUT”) to the television (“VHF IN”).
4. Is HuskyCable compatible with TiVo?
   You can use TiVo to manually record shows on HuskyCable, but you cannot use any of the automatic features. NU Information Services is working to make the automatic recording features (season pass, etc) available on HuskyCable.
5. How do I connect my computer to HuskyCable?
   HuskyCable television signals may be viewed on your computer screen by using a PC TV card. Generally, a card must be inserted into your computer that has an input connection for cable TV. The performance and quality varies according to the equipment used.
6. Are all on-campus residences connected to HuskyCable?
   All NU owned buildings have access to HuskyCable. Students living in residences that are not owned by the University may be eligible for the Comcast Affinity program, starting in the fall of 2006. Visit myNEU this fall for more information about the program.
7. Why am I only receiving channel 6 (on campus TV channel)?
   With many TV’s, it is necessary to perform a channel scan in order to connect to the entire channel lineup. Typically, channel scan can be activated by using the “menu” button on your remote. You also need to be sure that your TV is programmed to cable and not off-air. Follow your TV’s manual to change these settings.
8. Why do I only get channels up to Channel 13?
   Most television sets have a setting to enable reception of either Off-Air Antenna or Cable. On the campus television system, your television must be set to “Cable” (or “CATV”, “CATV – IRC”). Most televisions come with a default setting of “Off-Air” (or “Antenna”). You must change this default setting to enable reception of all cable channels. This setting may be changed either by moving a switch or by following menu prompts for set-up.
9. My television has the old type rotary position tuner that only has Ch 2 – 13. How do I receive the other cable television channels?
   You won’t – unless you can run the cable through a CATV tuner or a VCR that has a CATV tuner; and then connect the output of that device to your television. CATV tuners are available at retail electronics stores, but are expensive. You may be better off pricing a new television set.
10. Where can I go for help with HuskyCable Issues?
    If you experience interruption of service, have a damaged wall outlet, or have or poor reception, call the IS Help Line at (617) 373-4357 or visit ResNet in Speare Commons for help.

Troubleshooting tips

1. Is the jumper cable connected from the cable port to the VHF, VHF IN, or CATV connection on your TV (or VCR)?
   The campus system cannot be connected to the UHF terminals on your equipment.
2. Is your TV set to “CATV” on the set-up menu or by external switch?
   If you can only get Ch 2-13 clearly, then you have not selected the proper input on the set-up menu or external switch. Set the switch to CATV
3. Did you try your TV and equipment on a different port that you know works OK?
   If your TV does not work on a known working port, the problem is probably with your set. If your equipment works fine on another port, the other port may have to be repaired. Call (617) 373-4357 (xHELP) for assistance.
4. Did you try a TV set on your port?
   If you tried your set on a working port and it works fine, try someone else’s set on your port. If that set works on your port, then most likely the problem is with the cables or other connections.