How to Add a Department or Shared Mailbox in Outlook

How to Add a Department or Shared Mailbox to your Outlook client

  1. In Outlook, Go to Tools > Account Settings
    Outlook Add Department or Shared Mailbox screen shot 1
  2. Double click on your neu.edu address
    Outlook Add Department or Shared Mailbox screen shot 2
  3. This opens the Change E-mail Account window. Click on More Settings.
    Outlook Add Department or Shared Mailbox screen shot 3
  4. This opens the Microsoft Exchange window.
    Outlook Add Department or Shared Mailbox screen shot 4
  5. Click on the Advanced tab at the top of the window. Click on the Add button to add a mailbox.
    Outlook Add Department or Shared Mailbox screen shot 5
  6. This opens a small Add Mailbox window. Enter the name of the mailbox (ISCS Support Services, e.g.) OR the email address of the mailbox (iscssupportservices@neu.edu, e.g.) and click OK.
    Outlook Add Department or Shared Mailbox screen shot 6
  7. The mailbox gets added to the Microsoft Exchange window. Click on Apply and then OK to return back to the Change E-mail Account window.
    Outlook Add Department or Shared Mailbox screen shot 7
  8. Click on Next to go to the next window.
    Outlook Add Department or Shared Mailbox screen shot 8
  9. Click on Finish to end the mailbox addition.
    Outlook Add Department or Shared Mailbox screen shot 9
  10. Click Close to close the Account Setting window.
    Outlook Add Department or Shared Mailbox screen shot 10
  11. Your new Mailbox appears in the list of your Mail Folders. Expand it to view the folders in it.
    Outlook Add Department or Shared Mailbox screen shot 11

Questions? Concerns? If your installation did not go smoothly, please contact the ITS Service Desk by calling 617.373.4357 (xHELP) and be sure to convey any error messages you received during the installation process.