How to Install the Entourage Patch

  1. Launch Entourage either by clicking the Entourage Icon on the Dock, or by selecting it within the Finder (Applications–Microsoft Office 2008–Entourage).
  2. Check to see if you already have installed the Patch
    • If you installed Office/Entourage 2008 from Software Downloads after 9/14/09, you may have already installed the patch (it is listed as a subcategory for Entourage 2008 in Software Downloads).
    • To verify if you have already installed the patch- from within Entourage, go to the top left of your screen and select Entourage –>About Entourage. If you have Version 13.0.0, Microsoft Entourage 2008 for Mac, Web Services Edition (see screenshot below), you are all set. If not, please install the patch by continuing below.

  3. System Requirements – Please ensure that your versions are up to date as follows.
    • Mac OS 10.4.9, at minimum
      To check which OS you are using, go to the menu bar at the top left of your screen, click on the Apple icon, and select “About this Mac”
    • Microsoft Office 2008, at minimum version 12.2.1
      To check which version of Office you have, select Entourage –>About Entourage.
      If you do not have version 12.2.1 or higher, go to Help –> Check for Updates. We recommend that you also select the box to Check for Updates Automatically –> Weekly.
  4. Log into myNEU (
    • Go to the Services & Links tab.
    • In the Faculty/Staff Services section, click on Software Downloads.
    • Select Entourage 2008.
    • Accept Terms
    • When you are given a choice of subcategories, select Patch, and click Continue. Follow the instructions to download the file to the desktop.

  5. Open the downloaded installer file from the desktop. Double-click the Entourage 2008, Web Services Edition Update icon.
  6. When prompted, click Continue.
  7. Click Continue on the Read Me and License screens.
  8. Click on the Install button on the Installation Type screen.
  9. Enter your name and password when prompted.

Questions? Concerns? If your installation did not go smoothly, please contact the ITS Help Line by calling 617.373.4357 (xHELP) and be sure to convey any error messages you received during the installation process.