Computer Equipment Relocation

Icon Help and Support (Service Desk)Description
The Computer Equipment Relocation service is a “full service support” offering that includes the coordination, physical relocation, and setup of computers and their related equipment, along with other desktop devices such as printers and telephones.
Functionality/Benefits

This service provides customers with a fully coordinated, relocation of computers and desktop equipment when changing locations on the Boston campus.

The service includes the following:

  • Initial site survey to verify equipment and move location
  • Data backup services or verification of backed up data on desktop and laptop computers that need to be relocated
  • Disconnection of cables and peripherals at old location and connection at the new location
  • Packaging and shipping/relocating of all desktop computers, laptops, monitors, peripherals, printers, phones and scanners
  • Verification that the desktop computer is in working condition at new location
  • Verification of network connection for computers and printers (when applicable) and printing functionality at new location
  • Setup of desktop phones
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty and Staff
Users
Faculty, Staff and Sponsored Accounts
Hours of Availability
Service is available during normal University business hours of 8:30am – 4:30pm Monday – Friday. Service can be made available beyond normal business hours for specific needs on a requested basis, but may incur an additional charge.
Support
Support is provided by Information Technology Services and coordinated with Facilities and an outside vendor. To request with service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Coordination charge based on the number of devices being relocated (includes desktop computers, monitors, local and network printers, and telephones):

  • Up to 25 devices – $263
  • Up to 50 devices – $526
  • 50-100 devices – $1042
  • Greater than 100 devices – $1403

Additional cost for physical relocation and setup per device:

  • Desktop Computer with Monitor – $50
  • Stand-alone Monitor – $25
  • Desktop Printer – $20
  • Network Printer – $50
  • Scanner – $20
  • Phone – $10
  • Packing Material – $50 (flat fee)
  • Specialized Equipment (lab, audio/visual, etc) – Custom Quoted
Request for Service

This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP). This service can also be requested electronically be visiting myHelp and submitting a self-service request online.

Version, Date last updated
Last Updated: July 2010
Get Started
See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.