IS Home > Services A-Z > Help and Support (Service Desk) > Computing Support > Supported Computers and Operating Systems > Workstation Support Profile FY11

Workstation Support Profile FY11

Categories	IS Supported NUnet Machines	Unit Supported Machines	Non-Supported Machines
Characteristics	Machines purchased in 2007 or newer Runs latest image and anti-virus	Machines purchased between 2005 and 2007 Supports current image and anti-virus Out of Warranty	Machines purchased prior to 2005 Upon failure, CBE unable to repair due to lack of part or not cost effective Machines not purchased by NU and non-NU recommended machines
Models	Latitude D430, D620, D630 Latitude E4200, E4300, E4310, E6400, and E6410 Latitude XT, XT2 OptiPlex 745, 755, 960, 980 Tablets: Protégé 700 Apple iMac, Apple MacBook Plus, any new standard models purchased after this document is created	Latitude D400, D410, D420 Latitude D600, D610 OptiPlex GX620 Apple iMac, Apple MacBook	Latitude D600, D610 OptiPlex GX 260, GX270, GX280, GX1, GX400 OptiPlex 740, 760 Dimensions, MXC machines, GX150, SX270, Precisions, etc. Apple iMac, Apple MacBook
Available IS Services	Support via Service Desk call and desktop visit IS warranty repair where applicable Imaging available Drivers available for printers as well as IS support	Best effort Service Desk telephone troubleshooting then CBE (or like-repair vendor) referral at unit’s expense	Security policy requires hard drive/s be removed or sanitized prior to disposal via the asset disposition process. Computers to be scrapped via Northeastern’s process do not require sanitization, as their drive/s are physically destroyed by the recycling contractor.
Forms			Research & Property Accounting Office Asset Disposition Procedures & Form (PDF)

NOTES:

IS encourages the Northeastern community to purchased Dell or Apple models recommended on the Northeastern web site. Purchase of other brand/machine/model types may result in delayed support if IS personnel are not familiar with the system needing support.
Models may be listed in two different columns due to age difference. Contact the Service Desk for further assistance.
Last updated: 10/09/09 for FY11 (July 1, 2010 – June 30, 2011)

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