Workstation Support Profile FY14

Categories ITS Supported NUnet Machines Unit Supported Machines Non-Supported Machines
Characteristics
  • Machines purchased in 2010 or newer
  • Runs latest image and anti-virus
  • Machines purchased between 2008 and 2009
  • Supports current image and anti-virus
  • Out of Warranty
  • Machines purchased prior to 2008
  • Upon failure, CBE unable to repair due to lack of part or not cost effective
  • Machines not purchased by NU and non-NU recommended machines
Models
  • Latitude 7000′s series, 12 and 14 inch, E6530, E6430, E6330
  • Latitude E6520, E6420, E6320, E6220
  • Latitude XT3
  • OptiPlex 980, 990, 9010, 9020
  • Apple iMac, MacBook Pro, MacBook Air, MacBook, Mac Pro
  • Plus, any new standard models purchased after this document is created
  • Latitude E4200, E4300, E4310, E6400, E6500
  • Latitude 6510, 6410, 4310
  • OptiPlex 755, 960
  • Apple iMac, MacBook Pro, MacBook Air, MacBook
  • Latitude D430, D630, D830
  • OptiPlex GX 260, GX270, GX280, GX1, GX400
  • OptiPlex 745
  • Dimensions, MXC machines, GX150, SX270, Precisions, etc.
  • Apple iMac, MacBook, MacBook Pro, PowerBook G4, iBook, Power Mac
Available ITS Services
  • Support via Service Desk call and desktop visit
  • ITS warranty repair where applicable
  • Imaging available
  • Drivers available for printers as well as ITS support
  • Best effort Service Desk telephone troubleshooting then CBE (or like-repair vendor) referral at unit’s expense
Security policy requires hard drive/s be removed or sanitized prior to disposal via the asset disposition process. Computers to be scrapped via Northeastern’s process do not require sanitization, as their drive/s are physically destroyed by the recycling contractor.
Forms Research & Property Accounting Office Asset Disposition Procedures & Form (PDF)

NOTES:

  • ITS encourages the Northeastern community to purchased Dell or Apple models recommended on the Northeastern web site. Purchase of other brand/machine/model types may result in delayed support if ITS personnel are not familiar with the system needing support.
  • Models may be listed in two different columns due to age difference. Contact the Service Desk for further assistance.
  • Last updated: 12/03/2013 for FY14 (July 1, 2013 – June 30, 2014)