Application Development Services

Icon Application DevelopmentDescription
Information Technology Services Application Development personnel provide development support for integrated applications that are centrally managed and deployed across the university. They are available for engagement to build web applications or integrate with other services as per customer specification.
Functionality/Benefits
Create a custom application to meet a business need, automate an existing process, increase efficiency, or better serve the needs of the university community.
Service Level Options
Service levels will vary based on the negotiated agreement between the business customer and Information Technology Services.
Dependent Services
N/A
Customers
Business Owners and Business Process Owners
Users
Business Owners and Business Process Owners
Hours of Availability
Service is available during normal university business hours of 8:30am – 4:30pm Monday – Friday. Service can be made available 24 x 7 for specific needs on a requested basis.
Support
Support is provided by Information Technology Services (ITS), specifically the Enterprise Application Development group. Hours of support will vary depending on the negotiated agreement between the business customer and ITS. To obtain assistance with this service, please contact the ITS Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the ITS Service Desk at 617.373.4357 (xHELP) or by completing a Request for Change (RFC) in myHelp.
Version, Date last updated
N/A
Get Started
See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.