New Desktop Setup

Information Services provides an initial setup service for new desktop computers, including the connection and verification of peripherals such as speakers and local printers.

The New Desktop Setup service provides consistent desktop equipment setups and confirmation that the computers are technically ready for use. During this setup, Information Services will setup the computer and troubleshoot any issues that arise during the initial setup. This work can be completed as an individual request, as part of a prescheduled desktop move, or within a computer refresh cycle.

N/A

NUnet Computer Standardization and Offering
Technical Support

Faculty and Staff

Faculty and Staff

Service is available during normal University business hours of 8:30am – 4:30pm Monday – Friday. Service can be made available beyond normal business hours for specific needs on a requested basis, but may incur an additional charge.

Support is provided by Information Services during Service Desk hours of 8:00am – 10:00pm Monday – Saturday, except during holidays and intersession.

Charges will vary based on the devices being setup:

• Desktop Computer with Monitor – $50
• Stand-alone Monitor – $25
• Desktop Printer – $20
• Network Printer – $50
• Scanner – $20
• Phone – $10
• Packing Material – $50 (flat fee)
• Specialized Equipment (lab, audio/visual, etc) – Custom Quoted

This service can be requested by contacting the Service Desk at 617-373-4357 (HELP).

This service can also be requested electronically be visiting myHelp and submitting a self-service request online.

Last Updated: July 2010

See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.