New Desktop Setup

Icon Help and Support (Service Desk)Description
Information Technology Services provides an initial setup service for new desktop computers, including the connection and verification of peripherals such as speakers and local printers.
Functionality/Benefits
The New Desktop Setup service provides consistent desktop equipment setups and confirmation that the computers are technically ready for use. During this setup, Information Technology Services will setup the computer and troubleshoot any issues that arise during the initial setup. This work can be completed as an individual request, as part of a prescheduled desktop move, or within a computer refresh cycle.
Service Level Options
N/A
Dependent Services
Customers
Faculty and Staff
Users
Faculty and Staff
Hours of Availability
Service is available during normal uUniversity business hours of 8:30am – 4:30pm Monday – Friday. Service can be made available beyond normal business hours for specific needs on a requested basis, but may incur an additional charge.
Support
Support is provided by Information Technology Services during Service Desk hours of 8:00am – 10:00pm Monday – Saturday, except during holidays and intersession.
Charge

Charges will vary based on the devices being setup:

  • Desktop Computer with Monitor – $50
  • Stand-alone Monitor – $25
  • Desktop Printer – $20
  • Network Printer – $50
  • Scanner – $20
  • Phone – $10
  • Packing Material – $50 (flat fee)
  • Specialized Equipment (lab, audio/visual, etc) – Custom Quoted
Request for Service

This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).

This service can also be requested electronically be visiting myHelp and submitting a self-service request online.

Version, Date last updated
Last Updated: July 2010
Get Started
See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.