Information Technology Services, Software Licensing, will work with departments that have unique software needs. Software Licensing will negotiate, procure and manage the software licenses. If possible, Software Licensing will attempt to identify other departments who have the same need to costshare the purchase.
Software licensing has experience in negotiating and managing large and small software contracts and can oftentimes acquire additional services and/or lower licensing costs. Because of a broad knowledge of university software acquisitions, Software Licensing may be able to identify other departments that have similar needs and arrange for a costshare – making the software more affordable and more widely available.
Service Level Options
Service levels will vary based on the negotiated agreement between the customer(s) and Information Technology Services.
Depending on the software procured, new software may use Application Distribution
Faculty and Staff
Faculty, Staff and Students
Hours of Availability
Service is available during normal university business Hours of 8:30am – 4:30pm Monday – Friday.
Support is provided by Information Technology Services, Software Licensing. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
There are generally no charges associated with negotiating and procuring software licenses or with distributing software to Northeastern University end users using standard distribution methods. Departments are responsible, however, for the cost of the software application and any associated annual recurring licensing and maintenance fees charged by the software vendor.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).
This service can also be requested electronically be visiting myHelp and submitting a self-service request online.
Version, Date last updated
Last Updated: February 2011
See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.
See the Software section of this website to learn more about Software Licensing.