Salesforce.com is a customer relationship management software suite and application platform that is used throughout the university to manage and view information about Students, Alumni, Parents, Applicants, Corporations, and other constituents. It is integrated with several key university systems such as Banner, FolderWave, PlacePro, etc.
Salesforce.com applications provide rich data from various source systems used throughout the university in an easy-to-use web-based application that is available anytime, anywhere through a web browser. They allow for activity tracking, data lookup, robust reporting, and increased business collaboration.
Current applications include:
- CBA External Relations
- Crisis Management
- Parent Database
- Travel Registry
- We Care
Service Level Options
Faculty and Staff
Faculty, Staff and Sponsored Accounts
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support is provided by Information Technology Services (ITS) during normal business hours of 8:30am – 4:30pm Monday – Friday. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Departments will be charged $454 per user/per year for licensed access to applications within Salesforce.com.
Request for Service
To request a new Salesforce.com application or integration development, please visit myHelp and submit a Request for Change (RFC) form.
To request access to existing Salesforce.com applications, please visit myHelp and submit a self-service request online.
Version, Date last updated
Last Updated: July 2010
See the Get Help x4357 > myHelp Support
page to learn how to submit a self-service request online or go directly to myHelp