Salesforce.com

Icon Business / Enterprise Applications and ServicesDescription
Salesforce.com is a customer relationship management software suite and application platform that is used throughout the university to manage and view information about Students, Alumni, Parents, Applicants, Corporations, and other constituents. It is integrated with several key university systems such as Banner, FolderWave, PlacePro, etc.
Functionality/Benefits

Salesforce.com applications provide rich data from various source systems used throughout the university in an easy-to-use web-based application that is available anytime, anywhere through a web browser. They allow for activity tracking, data lookup, robust reporting, and increased business collaboration.

Current applications include:

  • Advancement
  • CBA External Relations
  • Crisis Management
  • DRC
  • FACT
  • Parent Database
  • Travel Registry
  • We Care
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty and Staff
Users
Faculty, Staff and Sponsored Accounts
Hours of Availability
Service is available 24 x 7 x 365, except during planned maintenance and upgrades.
Support
Support is provided by Information Technology Services (ITS) during normal business hours of 8:30am – 4:30pm Monday – Friday. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Departments will be charged $454 per user/per year for licensed access to applications within Salesforce.com.
Request for Service

To request a new Salesforce.com application or integration development, please visit myHelp and submit a Request for Change (RFC) form.

To request access to existing Salesforce.com applications, please visit myHelp and submit a self-service request online.

Version, Date last updated
Last Updated: July 2010
Get Started
See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.