The Help & Information Desk, located on the first floor of the Snell Library, provides media equipment and technical support for both classroom instructional activities and university-related functions and events. See Hours and Locations.
The staff also provides media equipment operation training and selection advice. If you are using any equipment on the Boston main campus for the first time, we recommend attending an orientation session at the start of a term.
- View Technology Assisted Classrooms on the Boston Campus
- Media Training
- Classroom and Event Media Support FAQ
- Conference and Event Support Service Catalog page – with information about pricing
Faculty and Staff can login to myNEU click the Services and Links tab, and then click the View the Classrooms link to see 360 degree views of classrooms on our Boston Campus. NOTE: You will need QuickTime installed for the 360 degree views.
Learn to use classroom media and computer equipment in the quiet of our Digital Media Services office. In 02 Ell, the customer service staff have recreated the standard classroom equipment configuration, so faculty can find out how to use the projector, DVD player, VHS player and connect a laptop computer before entering a classroom. See the Digital Media Services (Presentation Support) page for details.
Where do I find help with classroom technology?
Information Technology Services provides and maintains audio/visual (AV) equipment at Northeastern University’s main Boston campus. We can provide equipment for both classroom use and special events, offer technical assistance as needed, and conduct training sessions in the use of A/V equipment.
Contact the Service Desk at 617.373.4357 (xHELP) or by visiting the Help & Information Desk at Snell Library. See Hours and Locations.
Dialing x4357 will connect you to the HELP line’s main menu. For difficulties with audio/visual equipment in a classroom, press 1. For other media service requests or information, follow the menu instructions.
How can I schedule equipment for use in a classroom?
You can schedule an equipment reservation online by going to myHelp and submitting a request for service. See myHelp Support to learn more about submitting a request for service.
Equipment loans — including digital cameras, videocams, LCD projectors, microphones, laptops, etc. — are available on a first-come, first-served basis and will be scheduled only after your service request is completed and verified.
The demand for equipment increases at the start of every term. Please request equipment at least 2 business days in advance. Plan ahead!
How can I schedule equipment/classrooms for special events?
We recommend that you speak with one of our helpful staff members to make sure that you can get the equipment you need. Call 617.373.4357 (xHELP) for assistance.
Please note: ITS only provides the audiovisual equipment for special events. Booking the room or facility, arranging for catering, and other duties must all be handled by the event coordinator