Closed Captioning Support

Closed captioning is a supported service for both on-ground and on-line learning at Northeastern. Closed captioning addresses compliance issues for hearing impaired viewers, improves accessibility for students whose first language is not English, improves comprehension and retention of media content for viewers, and provides flexibility for viewers with mobile devices in environments where access to audio is limited, such as in the library.

Closed captioning is integrated with the Tegrity lecture capture system. The integration provides users and administrators with a simplified workflow for adding captions to Tegrity course content. After recording a class, an instructor can submit the class for captioning. In addition, a request form must be filled out and submitted at https://northeastern.service-now.com. A Tegrity administrator reviews and approves caption requests. When the captions are complete the captioned files are returned to Tegrity and captions are automatically displayed for viewers.

Captioning also is available for DVDs, or VHS tapes converted to DVDs. This service is for video DVDs that play in standard DVD players only, not for interactive DVDs that can be played on computers only. Copyright permission will be reviewed and approved before captioning and converting DVDs and tapes. Contact ats@neu.edu for more information about DVD captioning.

Faculty: What you need to use Closed Captioning
Student: What you need to view Tegrity Lectures
Training

Instructors and staff who want to use closed captioning services are encouraged to email ats@neu.edu for instructions and information.

For assistance with this service, contact the Service Desk at 617.373.4357 (xHELP) or open a service request in myHelp. See the myHelp Support page to learn more about submitting a self-service request.

Closed Captioning Support:

ats@neu.edu