Computer Security Incident Response

Icon Security ServicesDescription
Security Incident Response services forms a central management point for security incidents. Services include incident triage, scene security, investigation, data collection, notification, analysis, evidence collection and analysis, evidence reporting and presentment, remediation, forensic analysis and case preparation/testimony in administrative and civil/criminal court proceedings.
Functionality/Benefit
Incident response processes, procedures and services enable the university to maintain a consistent, effective and compliant methodology to respond to computer and information security incidents. Further, they provide the means to identify and process perpetrators through appropriate on or off-campus administrative and/or judicial proceedings, and for the university to recover costs associated with incidents.
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty, Staff and Students who suspect a compromise or breach in University systems or accounts.
Users
Faculty, Staff and Students who suspect a compromise or breach in University systems or accounts.
Hours of Availability
Service is available 24 x 7 x 365.
Support
Support is provided by Information Technology Services, specifically the Information Security group. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Currently, there is no charge for this service.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP) or by emailing the IT Security group at itsecurity@neu.edu.
Version, Date last updated
N/A
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