Computer Security Incident Response

Security Incident Response services forms a central management point for security incidents. Services include incident triage, scene security, investigation, data collection, notification, analysis, evidence collection and analysis, evidence reporting and presentment, remediation, forensic analysis and case preparation/testimony in administrative and civil/criminal court proceedings.

Incident response processes, procedures and services enable the University to maintain a consistent, effective and compliant methodology to respond to computer and information security incidents. Further, they provide the means to identify and process perpetrators through appropriate on or off-campus administrative and/or judicial proceedings, and for the University to recover costs associated with incidents.

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Faculty, Staff and Students who suspect a compromise or breach in University systems or accounts.

Faculty, Staff and Students who suspect a compromise or breach in University systems or accounts.

Service is available 24 x 7 x 365.

Support is provided by Information Services, specifically the Information Security group. To obtain assistance with this service, please contact the Service Desk at 617-373-4357 (HELP).

Currently, there is no charge for this service.

This service can be requested by contacting the Service Desk at 617-373-4357 (HELP) or by e-mailing the ITSecurity group at itsecurity@neu.edu.

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See Get Help x4357 > Information Security and Virus Protection.