Video Conferencing

Icon Presentation Support ServicesDescription
Information Technology Services has two portable video conferencing stations that can be reserved for use by Faculty and Staff. ITS staff are available for consultation in configuring and using the equipment.
Functionality/Benefits
Allows the university community to hold video meetings that at one time would only be by phone. The service offers the following features: real time video and audio conferencing, IP based connectivity, and the capability to connect to multiple locations.
Service Level Options
N/A
Dependent Services
N/A
Customers
Faculty and Staff
Users
Faculty and Staff
Hours of Availability
Service is available during normal university business Hours of 8:30am – 4:30pm Monday – Friday. Service can be made available after hours with event fee by contacting the Service Desk at 617.373.4357 (xHELP) and arranging for the equipment and technical assistance needed.
Support
Support is provided by Information Technology Services during normal university business hours of 8:30am – 4:30pm Monday – Friday. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
After hours current special event fees would apply. See Conference and Event Support for details.
Request for Service
This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP). This service can also be requested electronically be visiting myHelp and submitting a self-service request online.
Version, Date last updated
August 2010
Get Started

See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.

See also the Get Help x4357 > Classroom Support pages including Classroom and Event Media Support (previously, Campus Media Services) and Digital Media Presentation Support to learn more about loans and usage of equipment (digital cameras, LCD projectors, etc.) and services such as converting media from analog (VCR tapes, e.g.) to digital (CD or DVD) formats.