Conference and Event Support

Icon Presentation Support ServicesDescription
The Conference and Event Support service provides technology support for many University-sponsored, non-classroom functions on Northeastern University’s Boston campus. This support includes delivery and setup, access to installed media equipment, and technical support for meetings, seminars, and conferences.
Functionality/Benefits
Access to equipment, assistance with setup and operation of technologies installed at the site, delivered by Information Technology Services, provided by the presenters or rented from outside sources is planned and executed by technology specialists.
Service Level Options
Service levels will vary based on the negotiated agreement between the business customer and Information Technology Services.
Dependent Services
N/A
Customers
Faculty, Staff, Students
Users
Presenters sponsored by Northeastern University departments
Hours of Availability
Service is available during normal university business Hours of 8:30am – 4:30pm Monday – Friday. Service can be made available beyond normal business hours for specific needs on a requested basis.
Support
Support is provided by Information Technology Services (ITS), specifically the Customer Services group. Hours of support will vary depending on the negotiated agreement between the business customer and ITS. To obtain assistance with this service, please contact the Service Desk at 617.373.4357 (xHELP).
Charge
Service Type Regular Hours Weekend Hours
Event Setup $50/hour per technician (up to $300 maximum, event set-up price) $50/hour per technician (up to $300 maximum, event set-up price)
On-Site Technician $50/hour $250 + $70/hour over 4 hours
Short-notice Premium 1.5 times regular charge 1.5 times regular charge

NOTE:

  • A cancellation or rescheduling fee may be imposed when the request is not cancelled 2 business days prior to the start of the event.
  • A short notice fee (1.5 times the regular charge) MAY be imposed when the request is received less than 2 business days prior to the start of the event depending on the level of service required.
Request for Service

This service can be requested by contacting the Service Desk at 617.373.4357 (xHELP).

This service can also be requested electronically be visiting myHelp and submitting a self-service request online.

Version, Date last updated
Last Updated: July 2010
Get Started

See the Get Help x4357 > myHelp Support page to learn how to submit a self-service request online or go directly to myHelp to login.

See also the Get Help x4357 > Classroom Support pages including Classroom and Event Media Support (previously, Campus Media Services) and Digital Media Presentation Support to learn more about loans and usage of equipment (digital cameras, LCD projectors, etc.) and services such as converting media from analog (VCR tapes, e.g.) to digital (CD or DVD) formats.